Profile Picture NYC OpenData

created May 12 2016

updated Jan 17 2021

Description

NOTE: This data does not present a full picture of 311 calls or service requests, in part because of operational and system complexities associated with remote call taking necessitated by the unprecedented volume 311 is handling during the Covid-19 crisis. The City is working to address this issue.
The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.
Click here for the data dictionary.

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Category
City Government
Permissions
Public
Tags
Row Label
Inquiry to the 311 Call Center handled by a 311 Agent
SODA2 Only
Yes
Licensing and Attribution
Data Provided By
311
Source Link
(none)
Permanent Links
Resource Name
(none)
Row Identifier
UNIQUE_ID
Update
Update Frequency
Daily
Automation
Yes
Date Made Public
6/13/2016
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