3 1 11aTRUE311 calls (000)21,73018,95719,91721,34621,079**Neutral<_5_yr_trend>NeutralDOHMH3bTRUERestaurants scoring an ‘A’ grade (%)81.7%86.0%87.0%90.0%95.0%UpUpUp<_5_yr_trend>Up3 1 11aFALSECalls handled in languages other than English (%)2.70%2.20%2.10%1.80%2.50%**Neutral<_5_yr_trend>Down3 1 11aTRUEAverage wait time (tier 1 calls) (minutes:seconds)0:310:450:380:230:230:300:30Down<_5_yr_trend>Down3 1 11aTRUECalls answered in 30 seconds (%)78%71%81%83%84%80%80%Up<_5_yr_trend>Up3 1 11aFALSECall takers time occupied (%)80%80%78%79%77%**Up<_5_yr_trend>Neutral3 1 11aFALSEComplaints about 311 per million calls24.930262326**Down<_5_yr_trend>Neutral3 1 12aFALSECompleted requests for interpretation595,101425,157421,839392,759531,194**Neutral<_5_yr_trend>Down3 1 12aFALSELetters responded to in 14 days (%)96%100%100%NANA**Neutral<_5_yr_trend>NA3 1 12aFALSEE-mails responded to in 14 days (%)100%100%100%100%100%**Neutral<_5_yr_trend>Neutral3 1 12aFALSECustomer satisfaction indexNA82848384**Up<_5_yr_trend>NAACS1aTRUENumber of State Central Register consolidated investigations59,98257,45354,03955,52954,926**Neutral<_5_yr_trend>NeutralACS1aTRUEAbuse and/or neglect reports responded to within 24 hours of receipt from the State Central Register (%)93.5%92.1%92.9%98.8%98.8%100.0%100.0%Up<_5_yr_trend>NeutralACS1aFALSESubstantiation rate40.1%39.6%39.8%39.5%39.0%**Neutral<_5_yr_trend>NeutralACS1aFALSEChildren in complete investigations with repeat investigations within a year (%)24.2%23.8%23.9%23.5%23.7%**Down<_5_yr_trend>NeutralACS1aTRUEChildren in substantiated investigations with repeat substantiated investigations within a year (%)(preliminary)17.1%16.2%16.0%16.1%16.1%14.0%14.0%Down<_5_yr_trend>NeutralACS1aTRUEAverage child protective specialist caseload9.48.78.29.810.51212Down<_5_yr_trend>UpACS1bTRUEFamilies entering purchased preventive services9,03111,45910,83011,96912,43812,00012,500Up<_5_yr_trend>UpACS1bFALSEChildren receiving contract preventive services (daily average)23,88123,49625,41324,93325,514**Up<_5_yr_trend>NeutralACS1cFALSEAll children entering foster care (preliminary)6,3565,6984,7794,5014,104**Neutral<_5_yr_trend>DownACS1cTRUEChildren placed in foster care in their community35.1%33.5%33.4%33.3%36.8%33.0%37.0%Up<_5_yr_trend>NeutralACS1cTRUEChildren in foster care (average)14,56113,82012,95811,72811,098**Neutral<_5_yr_trend>DownACS1cFALSE- Children in foster kinship homes5,1784,8434,4613,9283,636**Neutral<_5_yr_trend>DownACS1cFALSE- Children in nonrelative foster boarding homes8,1447,8967,3986,8966,533**Down<_5_yr_trend>DownACS1cFALSE- Children in residential care1,2391,0811,099923929**Down<_5_yr_trend>DownACS1cTRUEChildren who re-enter foster care within a year of discharge to family (%)(preliminary)11.2%10.4%10.2%10.8%10.4%10.0%10.0%Down<_5_yr_trend>NeutralACS1cFALSESchool Attendance Rate - Children in Foster Care (%)NANANA82.10%82.50%**Up<_5_yr_trend>NAACS1cFALSEAbuse and/or neglect reports for children in foster care2,0401,9022,1651,9891,956**Neutral<_5_yr_trend>NeutralACS1cFALSEAbuse and/or neglect reports for children in foster care that are substantiated (%)34.7%31.0%31.5%28.0%29.6%**Down<_5_yr_trend>DownACS1dFALSESiblings placed simultaneously in the same foster home (%)(preliminary)85.0%86.3%87.9%88.2%88.9%**Up<_5_yr_trend>NeutralACS1dTRUEChildren entering foster care who are placed with relatives (%)(preliminary)27.0%27.1%26.6%25.7%28.2%30.0%30.0%Up<_5_yr_trend>NeutralACS1eFALSEMedian length of stay for children entering foster care for the first time who are returned to parent (months)6.45.56.87.56.666Down<_5_yr_trend>UpACS1eFALSEChildren returned to parent(s) within 12 months (%)(preliminary)61.5%62.2%59.8%57.9%59.5%60.0%60.0%Up<_5_yr_trend>NeutralACS1eFALSEMedian length of stay in foster care before child is adopted (months)52.953.254.155.153.35050Down<_5_yr_trend>NeutralACS1eFALSEChildren adopted1,1861,2951,3101,1011,004**Up<_5_yr_trend>DownACS1eFALSEChildren eligible for adoption (average)1,6971,6751,4461,2481,092**Neutral<_5_yr_trend>DownACS1eTRUEChildren eligible for adoption who are adopted (%)69.9%77.3%90.6%88.2%91.9%90.0%92.0%Up<_5_yr_trend>UpACS1eFALSEAverage time to complete adoption (years)33.13.12.92.732.7Down<_5_yr_trend>NeutralACS1eFALSEKinship Guardianship Assistance dischargesNANA119251275**Up<_5_yr_trend>NAACS2aTRUEAverage EarlyLearn contract enrollment48,58445,31030,09630,42230,07936,75933,472Up<_5_yr_trend>DownACS2aTRUEEarlyLearn - Average center-based enrollmentNANA25,54824,06823,07728,15925,311Up<_5_yr_trend>NAACS2aTRUEEarlyLearn - Average family child care enrollmentNANA4,5496,3547,0028,6008,161Up<_5_yr_trend>NAACS2aTRUEAverage EarlyLearn Utilization (%)NANA71.4%82.1%81.8%100.0%85.0%Up<_5_yr_trend>NAACS2aTRUEAverage EarlyLearn Utilization - Center-based (%)NANA76.2%84.6%82.0%100.0%85.0%Up<_5_yr_trend>NAACS2aTRUEAverage EarlyLearn Utilization - Family child care (%)NANA52.9%73.9%81.4%100.0%85.0%Up<_5_yr_trend>NAACS2aFALSEAverage child care voucher enrollment68,48469,02071,75667,54166,801**Neutral<_5_yr_trend>NeutralACS2aTRUEAverage mandated children voucher enrollmentNANA56,64954,85255,000**Neutral<_5_yr_trend>NAACS2aTRUEAverage other eligible children voucher enrollmentNANA15,10712,68911,801**Neutral<_5_yr_trend>NAACS2aTRUEAverage center-based child care voucher enrollmentNANA27,55226,40127,052**Neutral<_5_yr_trend>NAACS2aTRUEAverage family child care voucher enrollmentNANA21,50321,50722,177**Neutral<_5_yr_trend>NAACS2aTRUEAverage informal (home-based) child care voucher enrollmentNANA22,70019,63317,572**Neutral<_5_yr_trend>NAACS2aFALSEEarlyLearn - Fiscal year spending per child based on average enrollment in Contract Family Child CareNANA$9,084 $8,629 $8,577 **Neutral<_5_yr_trend>NAACS2aFALSEEarlyLearn - Budget per slot in contract family child careNANA$9,329 $9,340 $9,347 **Neutral<_5_yr_trend>NAACS2aFALSEEarlyLearn - Fiscal Year Spending per Child based on Average Enrollment in Contract CentersNANA$14,568 $14,302 $14,896 **Neutral<_5_yr_trend>NAACS2aFALSEFiscal year spending per child - Center-based child care vouchersNANA$8,478 $8,524 $8,936 **Neutral<_5_yr_trend>NAACS2aFALSEFiscal year spending per child - Family child care vouchersNANA$7,385 $7,500 $7,575 **Neutral<_5_yr_trend>NAACS2aFALSEFiscal year spending per child - Legally exempt (informal child care) vouchersNANA$4,169 $4,144 $4,119 **Neutral<_5_yr_trend>NAACS2aFALSEAbuse and/or neglect reports for children in child care375322357413492**Neutral<_5_yr_trend>UpACS2aFALSEAbuse and/or neglect reports for children in child care that are substantiated (%)29.7%24.8%23.5%21.8%27.4%**Down<_5_yr_trend>DownACS3aTRUETotal admissions to detention4,8684,4163,4193,1262,755**Neutral<_5_yr_trend>DownACS3aTRUEAverage daily population (ADP), detention337.4326.5266234.1169.9**Neutral<_5_yr_trend>DownACS3aFALSESecure detention - ADP210.3188.4150.1130.294.7**Neutral<_5_yr_trend>DownACS3aFALSENon-secure detention - ADP127.1188.4115.9103.574.4**Neutral<_5_yr_trend>DownACS3aTRUEAverage length of stay, detention (days)2627292923**Neutral<_5_yr_trend>NeutralACS3aTRUEEscapes from secure detention0000000Down<_5_yr_trend>NeutralACS3aTRUEAbscond rate in non-secure detention (average per 100 total ADP in non-secure)0.020.020.050.080.050.020.05Down<_5_yr_trend>UpACS3aTRUEYouth on youth assaults and altercations with injury rate (per 100 total ADP), detention0.360.440.340.350.350.350.35Down<_5_yr_trend>DownACS3aTRUEYouth on staff assault w/injury rate (per 100 total ADP), detention0.030.040.060.050.050.030.04Down<_5_yr_trend>UpACS3aTRUEWeapon recovery rate (average per 100 total ADP), detention0.040.10.090.050.09**Neutral<_5_yr_trend>UpACS3aTRUEIllegal substance/prescription or OTC medication recovery rate (average per 100 total ADP), detention0.040.080.080.10.09**Neutral<_5_yr_trend>UpACS3aTRUEChild abuse and/or neglect allegation rate (internal) (average per 100 total ADP), detention0.090.090.110.10.10.090.09Down<_5_yr_trend>UpACS3aFALSEChild abuse/neglect allegations cases (internal) reported as substantiated, detention135172218**Down<_5_yr_trend>UpACS3aTRUEAverage daily cost per youth per day, detention ($)$705 $634 $729 $773 $1,065 **Neutral<_5_yr_trend>UpACS3aFALSEAdmissions to non-secure placementNANANA348258**Neutral<_5_yr_trend>NAACS3aTRUENumber in non-secure placementNANANA195176**Neutral<_5_yr_trend>NAACS3aFALSEYouth on youth assault and altercation rate, non-secure placementNANANA0.60.60.50.5Down<_5_yr_trend>NAACS3aFALSEYouth on staff assault rate, non-secure placementNANANA0.20.20.10.1Down<_5_yr_trend>NAACS3aFALSEAWOL rate, non-secure placementNANANA0.70.40.70.4Down<_5_yr_trend>NAACS3aFALSEDischarges from non-secure placement (dispositional order complete)NANANA222260**Neutral<_5_yr_trend>NAACS3bTRUEIn-care youth who were referred for mental health services, detention (%)44%43%51%48%62%**Neutral<_5_yr_trend>UpACS3bTRUEIn-Care Youth who received mental health services (%)48%55%58%58%51%**Neutral<_5_yr_trend>NeutralACS3bTRUEResidents seen within 24 hours of sick call report (%)100%100%100%100%100%100%100%Up<_5_yr_trend>NeutralACS3bTRUEGeneral health care cost per youth per day, detention ($)$47 $52 $60 $62 $80 **Neutral<_5_yr_trend>UpACS3cTRUEYouth admitted to detention with previous admission(s) to detention (%)54.0%59.5%60.5%60.9%63.3%**Neutral<_5_yr_trend>UpACS3cFALSENumber of releases to Close to Home aftercareNANANA274283**Neutral<_5_yr_trend>NAACS3cTRUENumber in Close to Home aftercare (average)NANANA92.8122.1**Neutral<_5_yr_trend>NAACS4aFALSECollisions involving City vehicles1722163546**Down<_5_yr_trend>UpACS4aFALSEWorkplace injuries reportedNANA191217NA**Down<_5_yr_trend>NAACS5aFALSECompleted requests for interpretation43,91765,02566,57763,35179,347**Neutral<_5_yr_trend>UpACS5aFALSELetters responded to in 14 days (%)45.8%73.6%92.3%87.4%85.4%**Up<_5_yr_trend>UpACS5aFALSEE-mails responded to in 14 days (%)44.9%92.9%95.6%92.6%89.7%**Up<_5_yr_trend>UpBIC1aTRUEViolations issued to private waste haulers1,2801,6011,1458881,166**Neutral<_5_yr_trend>DownBIC1aTRUEViolations issued to legally operating private waste haulers6991,330897733827**Neutral<_5_yr_trend>DownBIC1aTRUEViolations issued to illegally operating private waste haulers581271248155339**Neutral<_5_yr_trend>DownBIC1aTRUETotal waste hauling applications denied (%)3.60%3.60%3.90%3.90%4.20%**Neutral<_5_yr_trend>UpBIC1aFALSEWaste hauling complaints received592594534519513**Neutral<_5_yr_trend>DownBIC1aFALSEViolations admitted to or upheld at the Office of Administrative Trials and Hearings (%)NA6.5%7.2%4.4%4.5%**Up<_5_yr_trend>NANYPD6bFALSEPercent meeting time to close – Blocked Driveway - No Access (0.3 days)9492919490**Neutral<_5_yr_trend>NeutralDoITT6bFALSEPercent meeting time to close – cable complaint - billing (30 days)9310099100100**Neutral<_5_yr_trend>NeutralBIC1bTRUEAverage age of pending waste hauling applications (days)167168198221208180180Down<_5_yr_trend>UpBIC1bTRUEWaste hauling applications pending363419331523762300300Down<_5_yr_trend>UpBIC1bFALSEWaste hauling applications approved9558501,106770737**Up<_5_yr_trend>DownBIC1bFALSEWaste hauling applications approved - New295194209128166**Up<_5_yr_trend>DownBIC1bFALSEWaste hauling applications approved - Renewal660656897642571**Up<_5_yr_trend>DownBIC2aFALSEViolations issued at public wholesale markets3453231347945**Neutral<_5_yr_trend>DownBIC2aFALSEViolations admitted to or upheld at the Environmental Control Board (%)NA93.8%88.5%94.0%99.4%**Up<_5_yr_trend>NABIC2aTRUEPublic wholesale market applications denied (%)1.9%2.2%3.0%3.2%2.5%**Neutral<_5_yr_trend>UpBIC2bTRUEAverage time to approve public wholesale market applications (days)221221151152382200200Down<_5_yr_trend>UpBIC2bFALSEAverage age of pending public wholesale market applications (days)267243246256324**Down<_5_yr_trend>UpBIC2bFALSEPublic wholesale market applications approved8050856849**Up<_5_yr_trend>DownBIC3aFALSELetters responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralBIC3aFALSEE-mails responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralBIC3aFALSECompleted customer requests for interpretation272181095626**Neutral<_5_yr_trend>DownBIC3aFALSEAverage wait time to speak with a customer service agent (minutes)42:5323:7**Down<_5_yr_trend>DownBIC3aFALSECORE facility rating9898959393**Up<_5_yr_trend>NeutralBOE1aFALSEVoter turnout - general election (000)NANA2,4671,1021,042**Neutral<_5_yr_trend>NABOE1aFALSEVoter Registration forms processed NA131,071345,834254,404145,809**Neutral<_5_yr_trend>NABOE1aFALSERegistered voters (000)NANA4,6404,2754,160**Up<_5_yr_trend>NABOE1aFALSEEligible voters registered (%)NANANANANA**Up<_5_yr_trend>NABOE1aFALSEPoll worker attendance on Election Day (%)NANA95.6%87.5%84.8%**Up<_5_yr_trend>NABOE1aFALSEVoter complaints regarding poll workers NANA434422446**Down<_5_yr_trend>NABOE1aFALSEVoter complaints regarding poll workers - serviceNANA146253213**Down<_5_yr_trend>NABOE1aFALSEVoter complaints regarding poll workers - procedureNANA288169233**Down<_5_yr_trend>NABOE1aFALSEVoting equipment replacement rate - ballot scanners (%)NANA3.20%0.40%0.40%**Down<_5_yr_trend>NABOE1aFALSEVoting equipment replacement rate - ballot marking devices (%)NANA5.60%0.90%2.30%**Down<_5_yr_trend>NABOE1aFALSEElection results reporting timeliness (hours)NANANANANA**Down<_5_yr_trend>NABOE1aFALSEPrecision of unofficial election results (%)NANA1.0%1.8%2.1%**Neutral<_5_yr_trend>NABOE1aFALSEInterpreters deployed on election day NANA1,9171,9082,051**Neutral<_5_yr_trend>NABOE1aFALSEInterpreters deployed on election day - BronxNANA156138148**Neutral<_5_yr_trend>NABOE1aFALSEInterpreters deployed on election day - BrooklynNANA511530539**Neutral<_5_yr_trend>NABOE1aFALSEInterpreters deployed on election day - QueensNANA836832924**Neutral<_5_yr_trend>NABOE1aFALSEInterpreters deployed on election day - ManhattanNANA374366394**Neutral<_5_yr_trend>NABOE1aFALSEInterpreters deployed on election day - Staten IslandNANA404246**Neutral<_5_yr_trend>NABPL1aTRUEAverage weekly scheduled hours35.543.543.5424545.345.3Up<_5_yr_trend>UpBPL1aFALSELibraries open seven days/week (%)10%3%3%3%3%3%3%Up<_5_yr_trend>DownBPL1aTRUELibraries open six days/week (%)28%52%47%38%65%67%67%Up<_5_yr_trend>UpBPL1aTRUECirculation (000)20,28019,57917,46115,73115,20516,00016,000Up<_5_yr_trend>DownBPL1aFALSEReference queries (000)3,4013,1903,5254,0534,4064,4594,459Up<_5_yr_trend>UpBPL1aFALSEElectronic visits to website (000)5,8076,12311,09810,74811,39111,00011,000Up<_5_yr_trend>UpBPL1aFALSEComputers for public use1,3051,3531,4131,4361,4361,4881,488Up<_5_yr_trend>UpBPL1aFALSEComputer sessions (000)2,1852,2882,2702,1522,1882,1002,100Up<_5_yr_trend>NeutralBPL1aFALSEWireless sessions109,481149,304297,661412,437424,463453,700462,750Up<_5_yr_trend>UpBPL1aFALSEProgram sessions43,23343,37538,24741,09446,28943,11645,272Up<_5_yr_trend>NeutralBPL1aTRUEProgram attendance848,613833,168664,449782,805915,371821,000862,100Up<_5_yr_trend>NeutralBPL1aTRUELibrary card holders (000)7419151,0621,2431,3621,3681,436Up<_5_yr_trend>UpBPL1aFALSEActive library cards (000)741684681761696**Neutral<_5_yr_trend>NeutralBPL1aFALSENew library card registrationsNA137,670167,467205,089192,156**Neutral<_5_yr_trend>NABPL1aTRUETotal library attendance (000)12,34112,02410,0678,4328,6998,8509,296Up<_5_yr_trend>DownCCHR1aFALSECases successfully mediated5115210**Up<_5_yr_trend>NeutralCCHR1aFALSEPre-complaint resolutions182190163189165**Up<_5_yr_trend>NeutralCCHR1aTRUECases filed444335522497697**Neutral<_5_yr_trend>UpCCHR1aTRUECases closed462440480602608**Neutral<_5_yr_trend>UpCCHR1aFALSE- Cases closed (%) - no probable cause determination44%45%43%45%43%**Neutral<_5_yr_trend>NeutralCCHR1aTRUE- Cases closed (%) - probable cause determination13%5%12%8%15%**Neutral<_5_yr_trend>UpCCHR1aFALSE- Cases closed (%) - administrative cause25%24%25%21%20%**Neutral<_5_yr_trend>DownCCHR1aTRUE- Cases closed (%) - settlement18%26%20%26%22%23%23%Up<_5_yr_trend>UpCCHR1aFALSECases referred to the Office of Administrative Trials and Hearings5923594789**Neutral<_5_yr_trend>UpCCHR1aTRUEAverage value of cash settlement for complainant ($)$11,846 $15,173 $14,273 $15,250 $10,755 **Neutral<_5_yr_trend>NeutralCCHR1aFALSEModifications for accessibility for disabled187193156185155**Neutral<_5_yr_trend>DownCCHR1aTRUEAverage age of complaint caseload (days)306335314297250300300Down<_5_yr_trend>DownCCHR1aFALSECaseload524474583567667474474Neutral<_5_yr_trend>UpCCHR1aFALSECases pending by age - less than one year438358467496505414414Down<_5_yr_trend>UpCCHR2aFALSEConferences, workshops and training sessions1,2061,2171,1141,2881,3941,0001,000Up<_5_yr_trend>UpCCHR2aFALSECommunity-based technical assistance17,05517,29722,53753,42656,01640,00040,000Up<_5_yr_trend>UpCCHR2aFALSESchool-based training sessions conducted327401392272326325250Up<_5_yr_trend>DownCCHR3aFALSELetters responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralCCHR3aFALSEE-mails responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralCCHR3aFALSECompleted customer requests for interpretation1,2351,4251,5151,0971,126**Neutral<_5_yr_trend>DownCCHR3aFALSEAverage wait time to speak with a customer service agent (minutes)1010101010**Down<_5_yr_trend>NeutralCCHR3aFALSECORE facility rating8485949798**Up<_5_yr_trend>UpCCRB1aFALSETotal civilian complaints against uniformed members of the New York City Police Department6,2595,7245,4555,5734,165**Neutral<_5_yr_trend>DownCCRB1aFALSEAverage age of open docket (days)NANA147135106**Down<_5_yr_trend>NACCRB1aTRUEAverage time to complete a full investigation (days)282293386324283280120Down<_5_yr_trend>NeutralCCRB1aTRUEFull investigations as a percentage of total cases closed (%)30%31%32%32%39%40%40%Up<_5_yr_trend>UpCCRB1aFALSECases closed6,1495,6375,5065,8105,347**Neutral<_5_yr_trend>NeutralCCRB1aTRUEClosed allegations with findings on the merits (%)49%46%42%39%41%55%55%Up<_5_yr_trend>DownCCRB1aTRUEAverage time to complete a substantiated investigation (days)NA384438394329300140Down<_5_yr_trend>NACCRB1aTRUESubstantiated cases in which the statute of limitations expired (%)0%1%10%3%1%0%0%Down<_5_yr_trend>UpCCRB1aTRUEOfficers disciplined (excluding pending and filed cases) (%)74%83%62%60%87%**Neutral<_5_yr_trend>NeutralCCRB1bFALSECases with mutual agreement to mediate417315244446394**Up<_5_yr_trend>NeutralCCRB1bFALSEOfficers who accepted mediation (%)NANA79%83%84%**Up<_5_yr_trend>NACCRB1bFALSECivilians who accepted mediation (%)NANA57%51%48%**Up<_5_yr_trend>NACCRB1bFALSECases successfully mediated14711261179183**Up<_5_yr_trend>UpCCRB1bTRUEAverage mediation case completion time (days)179181284225170150120Down<_5_yr_trend>NeutralCCRB1bTRUEMediation satisfaction rate (%)NANA97%90%90%94%94%Up<_5_yr_trend>NACCRB2aFALSECompleted requests for interpretation474843525613591**Neutral<_5_yr_trend>NeutralCCRB2aFALSELetters responded to in 14 days (%)89%76%70%73%84%**Up<_5_yr_trend>NeutralCCRB2aFALSEE-mails responded to in 14 days (%)98%93%79%94%98%**Up<_5_yr_trend>NeutralCCRB2aFALSECORE facility rating81698110098**Up<_5_yr_trend>UpCUNY1aTRUECUNY courses offered partly or totally online (%)4.40%5.30%4.30%4.90%5.70%5.00%6.00%Up<_5_yr_trend>UpCUNY1aFALSEInstructional full-time equivalents (FTEs) taught by full-time faculty (%) - Senior Colleges46.40%44.60%42.30%41.80%43.90%**Up<_5_yr_trend>NeutralCUNY1aFALSEInstructional full-time equivalents (FTEs) taught by full-time faculty (%) - Community Colleges49.80%49.50%44.80%50.80%53.40%**Up<_5_yr_trend>NeutralCUNY1aFALSEStudent/faculty ratio - Overall17:117:117:117:017:0**Down<_5_yr_trend>NeutralCUNY1aFALSENumber of full-time faculty employed by CUNY community colleges1,7901,8241,8912,0112,092**Up<_5_yr_trend>UpCUNY1aFALSEStudents earning Grade C or better in Freshman Composition Courses (%)84.20%84.80%84.70%84.90%84.60%**Up<_5_yr_trend>NeutralCUNY1aFALSEStudents earning Grade C or better in Math Gateway Courses (%)64.90%67.10%67.20%69.10%68.60%**Up<_5_yr_trend>NeutralCUNY1aTRUEOne-year (fall-to-fall) retention rate of full-time first-time freshmen enrolled in CUNY associate degree programs68.00%67.10%66.60%67.10%67.90%67.00%67.00%Up<_5_yr_trend>NeutralCUNY1aTRUEOne-year (fall-to-fall) retention rate of full-time first-time freshmen enrolled in CUNY baccalaureate degree programs85.90%86.30%86.50%86.60%87.30%87.00%88.00%Up<_5_yr_trend>NeutralCUNY1aTRUESix-year systemwide graduation rate (%) - CUNY associate degree students28.40%29.40%30.10%31.70%30.50%31.00%31.00%Up<_5_yr_trend>NeutralCUNY1aTRUESix-year systemwide graduation rate (%) - CUNY baccalaureate students48.40%49.80%51.00%52.60%52.70%52.00%52.00%Up<_5_yr_trend>NeutralCUNY1aFALSEStudents passing the National Council Licensure Examination for Registered Nurse (%)85.50%81.60%86.90%74.80%76.40%**Up<_5_yr_trend>DownCUNY1aTRUECUNY associate degree recipients who transfer to a CUNY baccalaureate program within one year (%)52.70%51.30%52.30%51.50%54.00%53.00%54.00%Up<_5_yr_trend>NeutralCUNY1aFALSECUNY associate degree recipients who continue their education or are working (%)90.70%90.90%92.40%92.20%93.20%**Up<_5_yr_trend>NeutralCUNY1aFALSEHigh school students participating in college preparation program (College Now)27,12228,67828,53028,41530,025**Neutral<_5_yr_trend>NeutralCUNY1aFALSETotal headcount enrollment262,321272,178269,114269,897275,132**Neutral<_5_yr_trend>NeutralCUNY1aFALSETotal full-time equivalent enrollment (FTEs)196,051202,452200,036199,958203,996**Neutral<_5_yr_trend>NeutralCUNY1aFALSETotal headcount enrollment at CUNY community colleges91,26497,71296,50097,75199,958**Neutral<_5_yr_trend>NeutralCUNY1aFALSEEnrollment of first-time freshmen in CUNY community colleges17,51219,36218,43417,74219,322**Neutral<_5_yr_trend>NeutralCUNY1aFALSEEnrollment of first-time freshmen in CUNY community colleges who are recent graduates of NYC public high schools12,59113,45711,68210,49311,165**Neutral<_5_yr_trend>DownCUNY1aFALSEAnnual tuition at CUNY community colleges (full-time NYS resident)$3,300 $3,900 $4,200 $4,500 $4,800 **Neutral<_5_yr_trend>UpCUNY1aFALSEAnnual tuition at CUNY senior colleges (full-time NYS resident)$4,830 $5,430 $5,730 $6,030 $6,330 **Neutral<_5_yr_trend>UpCUNY1aFALSEExpenditures per student (full-time equivalent) at CUNY community colleges$10,550 $10,201 $11,193 $11,818 $12,058 **Neutral<_5_yr_trend>UpCUNY1aFALSEPercentage of CUNY community college students receiving federal financial aid (Pell) (%)60.20%63.10%NA56.50%63.30%**Neutral<_5_yr_trend>NADCA1aFALSETotal docketed complaints4,5804,6103,9073,8533,702**Neutral<_5_yr_trend>DownDCA1aFALSEResolved consumer complaints4,6974,6223,8003,8733,495**Neutral<_5_yr_trend>DownDCA1aFALSEComplaints processed - Within 0-20 days (%)64%60%50%52%36%40%40%Up<_5_yr_trend>DownDCA1aFALSE- Within 21-50 days (%)32%40%50%47%48%50%50%Down<_5_yr_trend>UpDCA1aFALSE- Within 51-90 days (%)3%0%0%1%16%5%5%Down<_5_yr_trend>UpDCA1aTRUEMedian complaint processing time (days)15172120272828Down<_5_yr_trend>UpDCA1aFALSERestitution awarded ($000)$5,424 $5,486 $7,223 $3,588 $6,189 $4,500 $4,500 Neutral<_5_yr_trend>NeutralDSNY6bFALSEPercent meeting time to close – Dirty Conditions - Illegal Postering (7 days)9595716679**Neutral<_5_yr_trend>DownDCA1bFALSETotal inspections87,61076,84874,02973,03565,506**Up<_5_yr_trend>DownDCA1bFALSETotal violations issuedNA24,83523,32619,88811,923**Neutral<_5_yr_trend>NADCA1bTRUELicensing Law compliance rate (%)NA94%93%93%95%90%93%Up<_5_yr_trend>NADCA1bFALSEConsumer Protection Law - refund and receipt compliance rate (%)NA80%80%81%91%80%80%Up<_5_yr_trend>NADCA1bFALSEWeights and Measures Law compliance rate - gasoline pumps (%)96%95%97%99%99%98%98%Up<_5_yr_trend>NeutralDCA1bFALSEWeights and Measures Law compliance rate - fuel trucks (%)70%73%80%78%70%80%72%Up<_5_yr_trend>NeutralDCA1bTRUEInspected stores complying with tobacco regulations (%)90%91%91%92%92%86%90%Up<_5_yr_trend>NeutralDCA1cTRUEDecisions issued in 30 days or less (%)96%99%94%95%89%90%90%Up<_5_yr_trend>NeutralDCA1cFALSETotal settlements ($000)$7,336 $8,707 $9,270 $9,395 $7,542 **Neutral<_5_yr_trend>NeutralDCA1cTRUENumber of fines collected within 45 days of assessment (%)84%82%84%81%82%80%80%Up<_5_yr_trend>NeutralDCA2aTRUEBasic license application - Average processing time (days)3523254Down<_5_yr_trend>DownDCA2aFALSELicense applications received online (%)23%23%27%19%20%**Up<_5_yr_trend>DownDCA2aTRUELicensing Center wait time (minutes)11131116131515Down<_5_yr_trend>UpDCA2bFALSEBusinesses educated through direct outreachNANA11,21734,86522,659**Up<_5_yr_trend>NADCA3aFALSEFinancial Empowerment Center clients - Percent achieving measurable success (%)NANA37.00%39.00%45.00%**Up<_5_yr_trend>NADCA3aFALSE- Total debt reduced ($000) (cumulative)NA$7,049 $14,497 $23,893 $33,088 **Up<_5_yr_trend>NADCA3aFALSE- Total savings accumulated ($) (cumulative)NA$870,297 $1,995,846 $2,987,936 $3,596,836 **Up<_5_yr_trend>NADCA3aFALSETax returns filed through citywide Tax Credit CampaignNANANA96,611153,365**Up<_5_yr_trend>NADCA4aFALSEAverage customer in-person wait time (minutes)12141216131717Down<_5_yr_trend>UpDCA4aFALSECompleted customer requests for interpretation1,6972,0221,6112,5363,377**Neutral<_5_yr_trend>UpDCA4aFALSECORE customer experience rating (0-100)83838694958383Up<_5_yr_trend>UpDCA4bFALSEPercent meeting time to first action - Consumer Complaint - Exchange/Refund/Return (4 days)100%100%97%70%83%98%85%Neutral<_5_yr_trend>DownDCA4bFALSEPercent meeting time to first action - Consumer Complaint - False Advertising (4 days)99%99%97%69%84%98%85%Neutral<_5_yr_trend>DownDCA4bFALSEPercent meeting time to first action - Consumer Complaint - Non-Delivery Goods/Services (4 days)100%99%96%71%82%98%85%Neutral<_5_yr_trend>DownDCA4bFALSEPercent meeting time to first action - Consumer Complaint - Overcharge (4 days)99%98%96%71%82%98%85%Neutral<_5_yr_trend>DownDCA4bFALSEPercent meeting time to first action - DCA / DOHMH New License Application Request - General Street Vendor License (7 days)100%100%92%92%65%98%85%Neutral<_5_yr_trend>DownDCAS1aFALSEApplications received for open competitive civil service exams80,400112,90675,82574,700184,849**Neutral<_5_yr_trend>UpDCAS1bTRUENew hires - White (%)NA26.2%26.0%23.2%23.9%**Neutral<_5_yr_trend>NADCAS1bTRUENew hires - Black (%)NA38.9%38.5%38.8%40.8%**Neutral<_5_yr_trend>NADCAS1bTRUENew hires - Hispanic (%)NA19.6%19.2%19.4%19.8%**Neutral<_5_yr_trend>NADCAS1bTRUENew hires - Asian/Pacific Islander (%)NA6.2%6.2%6.7%7.0%**Neutral<_5_yr_trend>NADCAS1bTRUENew hires - Native American (%)NA0.3%0.4%0.4%0.4%**Neutral<_5_yr_trend>NADCAS1bFALSENew hires - Unspecified (%)NA8.8%9.7%11.6%7.9%**Neutral<_5_yr_trend>NADCAS1bTRUENew hires - Male (%)NA50.9%55.5%57.1%53.6%**Neutral<_5_yr_trend>NADCAS1bTRUENew hires - Female (%)NA49.1%44.5%42.8%46.4%**Neutral<_5_yr_trend>NADCAS1cTRUEExams administered on schedule (%)100%100%100%100%100%100%100%Up<_5_yr_trend>NeutralDCAS1cFALSEMedian time from exam administration to list establishment (days)326489344441406360360Down<_5_yr_trend>UpDCAS1dTRUEAverage rating for professional development training sessions (%)90%88%88%88%88%88%88%Up<_5_yr_trend>NeutralDCAS1dTRUECity employees attending training sessions13,20715,17717,05720,05225,97315,00025,000Up<_5_yr_trend>UpDCAS2aTRUEAverage building cleanliness and condition rating for DCAS-managed office buildings (%)69%66%69%70%69%70%70%Up<_5_yr_trend>NeutralDCAS2aFALSECORE customer experience rating of facilities (0-100)86789096947889Up<_5_yr_trend>UpDCAS2bTRUEAverage time to complete in-house trade shop work orders (days)8.27.68.24.34.277Down<_5_yr_trend>DownDCAS2bTRUEIn-house trade shop work orders completed within 30 days (%)80%75%64%69%70%75%75%Up<_5_yr_trend>DownDCAS2cTRUEAverage square feet of office space per employee268280280262261280280Down<_5_yr_trend>NeutralDCAS2cFALSEVacant desks (%)14%15%15%13%14%**Down<_5_yr_trend>NeutralDCAS3aTRUELease revenue generated ($000)$65,553 $66,900 $69,602 $64,979 $55,484 $41,897 $41,897 Neutral<_5_yr_trend>DownDCAS3aTRUERevenue generated from the sale of surplus goods ($000)$13,312 $9,315 $9,765 $9,559 $10,515 $6,892 $6,892 Neutral<_5_yr_trend>DownDCAS3aTRUE- Revenue generated from auto auctions ($000)$7,560 $4,997 $7,785 $7,617 $6,254 $4,692 $4,692 Neutral<_5_yr_trend>NeutralDCAS3aFALSEReal estate auction bids received ($000)NA$5,600 NA$17,500 NA**Neutral<_5_yr_trend>NADCAS4aTRUEAverage number of bidders per bid4.63.333.33.43.43.4Neutral<_5_yr_trend>DownDCAS4aFALSEAverage time to process a purchase order (days)1.40.70.60.70.8**Down<_5_yr_trend>DownDCAS4bFALSEValue of goods and services purchased ($000,000)$1,020.0 $886.4 $1,118.0 $1,191.3 $1,168.6 **Neutral<_5_yr_trend>UpDCAS4bFALSE- Value of Central Storehouse inventory ($000)$26,300 $25,200 $24,500 $24,000 $23,370 **Neutral<_5_yr_trend>DownDCAS5aFALSETotal energy purchased (British Thermal Units) (trillions)29.226.227.528.929.5**Down<_5_yr_trend>NeutralDCAS5aFALSE- Electricity purchased (kilowatt hours) (billions)4.34.24.24.34.3**Down<_5_yr_trend>NeutralDCAS5bTRUEEstimated annual avoided energy cost from energy projects ($000,000)$1.11 $2.57 $1.84 $2.19 $9.92 $2.31 $0.67 Up<_5_yr_trend>UpDCAS5bTRUEEstimated reduction in greenhouse gas emissions from energy projects (metric tons)2,6547,0214,1156,62124,2797,0001,247Up<_5_yr_trend>UpDCAS5bFALSEEnergy retrofit/conservation projects completed2054272113**Neutral<_5_yr_trend>DownDCAS5bFALSEEnergy Efficiency Reports (EER) completed501018770145**Neutral<_5_yr_trend>UpDCAS6aTRUEHybrid or alternative fuel vehicles in the citywide fleet (%)27%28%41%57%57%55%55%Up<_5_yr_trend>UpDCAS6aFALSE- Hybrid or alternative fuel vehicles in the DCAS-managed fleet (%)NANA41%56%66%*60%Up<_5_yr_trend>NADCAS6aFALSEVehicles with highest emission ratings purchased pursuant to Local Law 38 in the citywide fleet (%)93%98%94%99%98%95%95%Up<_5_yr_trend>NeutralDCAS6aFALSE- Vehicles with highest emission ratings purchased pursuant to Local Law 38 in DCAS-managed fleet (%)NANA94%99%96%*95%Up<_5_yr_trend>NADCAS6bTRUEFleet in-service rate citywide (%)NANA91%90%90%90%90%Up<_5_yr_trend>NADCAS6bFALSE- Fleet in-service rate for DCAS-managed fleet (%)NANA98%98%98%*97%Up<_5_yr_trend>NADCAS7aFALSECollisions involving City vehicles citywideNANANA5,8865,726**Down<_5_yr_trend>NADCAS7aFALSE- Collisions involving City vehicles in the DCAS-managed fleetNANANA402449**Down<_5_yr_trend>NADCAS7aFALSEWorkplace injuries reportedNA68643857**Down<_5_yr_trend>NADCAS7aFALSEAccidents involving the public in DCAS-managed properties1635171818**Down<_5_yr_trend>DownDCAS7aFALSEAverage cost of training per employee ($)$195 $253 $225 $215 $163 **Neutral<_5_yr_trend>DownDCAS7aFALSEAverage cost of cleaning per square foot ($)$2.90 $2.80 $2.80 $2.90 $2.90 **Neutral<_5_yr_trend>NeutralDCAS8aFALSELetters responded to in 14 days (%)61%47%77%54%50%**Up<_5_yr_trend>NeutralDCAS8aFALSEE-mails responded to in 14 days (%)87%79%89%80%74%**Up<_5_yr_trend>DownDCAS8aFALSECompleted requests for interpretation33000**Neutral<_5_yr_trend>DownDCAS8aFALSEAverage wait time to speak with a customer service agent (minutes)1:301:251:151:091:00**Down<_5_yr_trend>DownDCLA1aFALSEOperating support payments made to Cultural Institutions Group by the 5th day of each month (%)100%100%100%100%100%100%100%Up<_5_yr_trend>NeutralDCLA1aTRUEAverage days to issue initial Cultural Development Fund CDF) payments after complying with all City requirements766811714Down<_5_yr_trend>UpDCLA1aTRUEAverage days to issue final CDF payments4445455Down<_5_yr_trend>UpDCLA1aFALSETotal financial support provided to qualifying organizations ($000,000)$137.2 $140.3 $139.3 $144.3 $152.6 **Neutral<_5_yr_trend>UpDCLA1bFALSECapital projects authorized to proceed7169694541**Neutral<_5_yr_trend>DownDCLA1bTRUECapital projects initiated (%)99%67%63%42%85%66%66%Up<_5_yr_trend>DownDCLA1cFALSESchools, non-profits and City/State agencies served by Materials for the Arts (MFTA)1,8511,9011,8842,0252,105**Up<_5_yr_trend>UpDCLA1cTRUEMFTA transactions5,2765,5505,6535,9956,0215,3005,300Up<_5_yr_trend>UpDCLA2aFALSETotal visitors to the Cultural Institutions Group (000)18,74320,18820,26420,95721,609**Up<_5_yr_trend>UpDCLA2aFALSE- Visitors using free admission and/or tickets (%)16%21%22%26%26%**Up<_5_yr_trend>UpDCLA3aFALSEEmails responded to in 14 days (%)NA88%86%90%92%88%88%Up<_5_yr_trend>NADCLA3aFALSELetters responded to in 14 days (%)NA61%87%100%100%80%90%Up<_5_yr_trend>NADCP1aFALSEEconomic development and housing proposals completed and presented to the public911161029**Up<_5_yr_trend>UpDCP1aFALSENeighborhood enhancement proposals completed and presented to the public8413830**Up<_5_yr_trend>UpDCP2aFALSEPlanning information and policy analysis initiatives presented to the publicNANANA8785**Up<_5_yr_trend>NADCP3aFALSEZoning actions (simple) certified/referredNANANA4159**Neutral<_5_yr_trend>NADCP3aTRUE- Certified/referred within 12 months (%)NANANA93%73%70%70%Up<_5_yr_trend>NADCP3aFALSEZoning actions (complex) certified/referredNANANA3840**Neutral<_5_yr_trend>NADCP3aTRUE- Certified/referred within 15 months (%)NANANA68%63%70%70%Up<_5_yr_trend>NADCP3aFALSECity projects (non-zoning) certified/referredNANANA6247**Neutral<_5_yr_trend>NADCP3aTRUE- Certified/referred within 6 months (%)NANANA87%70%70%70%Up<_5_yr_trend>NADCP3aFALSERenewals and natural area approvals certified/referredNANANA133117**Neutral<_5_yr_trend>NADCP3aTRUE- Certified/referred within 6 months (%)NANANA73%63%70%70%Up<_5_yr_trend>NADCP4aFALSEEmails responded to in 14 days (%)96%75%81%87%90%85%85%Up<_5_yr_trend>NeutralDCP4aFALSELetters responded to in 14 days (%)70%52%44%44%64%50%50%Up<_5_yr_trend>DownDCP4aFALSECompleted customer requests for interpretation31412**Neutral<_5_yr_trend>DownDCP4aFALSECORE customer experience rating (0 - 100)81838889928080Up<_5_yr_trend>UpDDC1aFALSEDesign projects completed127141127128179153146Neutral<_5_yr_trend>UpDDC1aFALSETotal design projects completed early/on time (%)95%90%87%86%84%88%88%Up<_5_yr_trend>DownDDC1aTRUE- Completed early/on time: Infrastructure (%)99%91%83%85%84%88%88%Up<_5_yr_trend>DownDDC1aTRUE- Completed early/on time: Public buildings (%)91%89%90%87%84%88%88%Up<_5_yr_trend>NeutralDDC1aFALSEConstruction projects completed91111117118125123102Neutral<_5_yr_trend>UpDDC1aFALSETotal construction projects completed early/on time (%)86%84%81%81%84%82%82%Up<_5_yr_trend>NeutralDDC1aTRUE- Completed early/on time: Infrastructure (%)83%87%81%87%88%82%82%Up<_5_yr_trend>NeutralDDC1aTRUE- Completed early/on time: Public buildings (%)88%81%82%76%83%82%82%Up<_5_yr_trend>NeutralDDC1aFALSEAverage cost change for all completed consultant design and construction supervision projects (excluding programmatic scope changes) (%)1.2%1.1%2.0%2.7%2.6%3.0%3.0%Down<_5_yr_trend>UpDDC1aTRUEAverage cost change for all completed construction projects (excluding programmatic scope changes) (%)1.0%1.0%1.8%2.1%2.0%3.0%3.0%Down<_5_yr_trend>UpDDC1aFALSEProjects completed within budget (%)NA92%94%89%89%**Up<_5_yr_trend>NADDC1aFALSELane miles reconstructed32.32851.842.61827.56Neutral<_5_yr_trend>DownDDC1aFALSE- Construction completed on schedule (%)75%93%83%85%93%82%82%Up<_5_yr_trend>UpDDC1aFALSESewers constructed (miles)6.18.59.912.89.512.84Neutral<_5_yr_trend>UpDDC1aFALSE- Construction completed on schedule (%)91%92%88%84%85%82%82%Up<_5_yr_trend>NeutralDDC1aFALSESewers reconstructed (miles)4.65.88.86.768.74Neutral<_5_yr_trend>UpDDC1aFALSE- Construction completed on schedule (%)81%91%82%86%84%82%82%Up<_5_yr_trend>NeutralDDC1aFALSEWater mains (new and replaced) (miles)20.631.538.231.834.331.618Neutral<_5_yr_trend>UpDDC1aFALSE- Construction completed on schedule (%)89%89%80%88%92%82%82%Up<_5_yr_trend>NeutralDDC1aTRUEActive design projects: Early/on time (%)87%86%84%86%88%88%88%Up<_5_yr_trend>NeutralDDC1aTRUEActive construction projects: Early/on time (%)91%88%86%88%84%82%82%Up<_5_yr_trend>NeutralDDC1aTRUEActive design projects: Difference between projected and scheduled duration (%)1.1%1.2%1.6%2.0%1.3%1.5%1.5%Down<_5_yr_trend>UpDDC1aTRUEActive construction projects: Difference between projected and scheduled duration (%)1.6%1.9%1.9%2.4%1.9%2.5%2.5%Down<_5_yr_trend>UpDDC1bFALSEProjects audited (%)100%100%100%100%100%95%95%Up<_5_yr_trend>NeutralDDC1bTRUEProject inspections with at least one critical deviation (%)6.1%8.9%9.4%9.4%8.8%8.5%8.5%Down<_5_yr_trend>UpDDC1cFALSEEligible projects with completed post-construction surveys (%)53%67%42%47%28%**Up<_5_yr_trend>DownDDC1cFALSEPost-construction satisfaction - Surveys returned5152474627**Up<_5_yr_trend>DownDDC1cTRUERespondents rating a completed project as adequate or better (%)86%94%95%93%85%90%90%Up<_5_yr_trend>NeutralDDC2aFALSEEmails responded to in 14 days (%)97%91%91%94%95%90%90%Up<_5_yr_trend>NeutralDDC2aFALSELetters responded to in 14 days (%)92%97%91%96%94%90%90%Up<_5_yr_trend>NeutralDEP1aFALSESamples testing positive for coliform bacteria (%)0.40%0.40%0.30%0.30%0.30%**Down<_5_yr_trend>DownDEP1aTRUEIn-City samples meeting water quality standards for coliform bacteria (%)100%100%100%100%100%100%100%Up<_5_yr_trend>NeutralDEP1aFALSEAcres of land solicited in watershed area77,52469,78962,48144,31633,164**Neutral<_5_yr_trend>DownDEP1bFALSEWater supply - Critical equipment out of service (%)2.00%1.60%1.20%1.40%1.30%**Down<_5_yr_trend>DownDEP1bTRUEFacility security checks225,180263,436275,098289,759278,439263,000263,000Up<_5_yr_trend>UpDEP1bFALSEOverall enforcement activity9361,7779831,2071,206**Neutral<_5_yr_trend>NeutralDEP2aFALSESewer backup complaints received14,46013,93314,91111,63711,435**Neutral<_5_yr_trend>DownDEP2aFALSESewer backup complaints resolved - Confirmed5,3374,5674,2213,2242,846**Down<_5_yr_trend>DownDEP2aFALSE- Unconfirmed9,0868,98210,6858,4178,589**Neutral<_5_yr_trend>NeutralDEP2aTRUESewer backup resolution time (hours)5.55.64.43.93.977Down<_5_yr_trend>DownDEP2aFALSEStreet segments with confirmed sewer backup in the last 12 months (% of total segments)2.2%1.9%1.7%1.4%1.2%**Down<_5_yr_trend>DownDEP2aTRUEStreet segments with recurring confirmed sewer backups in the last 12 months (% of total segments)0.8%0.6%0.5%0.4%0.3%1.0%1.0%Down<_5_yr_trend>DownDEP2aFALSEStreet cave-in complaints received4,6563,4672,9263,7374,074**Down<_5_yr_trend>NeutralDEP2aFALSEAverage time to respond to street cave-in complaints and make safe (days)2.43.22.52.52.5**Down<_5_yr_trend>NeutralDEP2aFALSEWater main breaks481370406513563**Down<_5_yr_trend>UpDEP2aFALSEWater main breaks per 100 miles of main in the last 12 months6.95.35.87.38**Down<_5_yr_trend>UpDEP2aTRUEAverage time to restore water to customers after confirming breaks (hours)5.44.84.44.45.166Down<_5_yr_trend>NeutralDEP2aTRUEBroken and inoperative hydrants (%)0.55%0.36%0.31%0.44%0.49%1.00%1.00%Down<_5_yr_trend>NeutralDEP2aTRUEAverage time to repair or replace high-priority broken or inoperative hydrants (days)5.94.42.73.12.577Down<_5_yr_trend>DownDEP2aFALSECatch basin complaints received10,53912,35710,5488,5768,851**Down<_5_yr_trend>DownDEP2aTRUECatch basin backup resolution time (days)5.15.13.13.93.299Down<_5_yr_trend>DownDEP2aFALSECatch basins surveyed/inspected (%) (cumulative)29.3%33.1%30.0%31.0%28.0%33.3%33.3%Neutral<_5_yr_trend>NeutralDEP2aFALSECatch basins cleaned20,41724,82831,09729,73030,761**Neutral<_5_yr_trend>UpDEP2aTRUEBacklog of catch basin repairs (% of system)NA1.10%0.50%0.30%0.40%1.00%1.00%Down<_5_yr_trend>NADEP2aFALSELeak complaints received4,1983,7514,0773,7182,643**Neutral<_5_yr_trend>DownDEP2aTRUELeak resolution time (days) (City infrastructure only)15.510.7109.89.31212Down<_5_yr_trend>DownDEP3aTRUEWastewater treatment plant (WWTP) effluent meeting federal standards (%)100.0%99.9%99.5%99.6%99.5%100.0%100.0%Up<_5_yr_trend>NeutralDEP3aFALSEHarbor survey stations meeting the fishable standard of 5mg/L for dissolved oxygen (%)87%87%85%91%94%89%89%Up<_5_yr_trend>NeutralDEP3aTRUEWWTPs - Critical equipment out-of-service (% below minimum)4.2%3.0%3.1%1.9%2.5%5.0%5.0%Down<_5_yr_trend>DownDEP4aTRUEEstimated bills (%)12.2%6.8%4.9%3.7%3.2%6.0%5.0%Down<_5_yr_trend>DownDEP4bFALSETotal revenue collected ($000,000)$2,918.80 $3,139.80 $3,374.60 $3,612.30 $3,808.90 $3,618.50 $3,687.00 Up<_5_yr_trend>UpDEP4bTRUETotal revenue as percent of target (%)102.90%101.10%104.40%105.20%105.30%100.00%100.00%Up<_5_yr_trend>NeutralDEP4bFALSEAccounts receivable - Total balance ($000,000)$1,385 $1,487 $1,561 $1,750 $1,640 **Down<_5_yr_trend>UpDEP4bFALSEBilled amount collected in 30 days (%)53.80%54.60%55.40%56.70%61.80%**Up<_5_yr_trend>UpDEP5aFALSEAir complaints received8,6237,9317,6287,8968,776**Neutral<_5_yr_trend>NeutralDEP5aTRUEAverage days to close air quality complaints7.774.53.84.31010Down<_5_yr_trend>DownDEP5aFALSEAir complaints responded to within seven days (%)73%82%93%98%95%85%85%Up<_5_yr_trend>UpDEP5aFALSENoise complaints received31,40035,36336,13045,58453,862**Neutral<_5_yr_trend>UpDEP5aTRUEAverage days to close noise complaints9.99.17.15.25.91010Down<_5_yr_trend>DownDEP5aFALSENoise complaints not requiring access to premises responded to within seven days (%)89%88%91%99%97%85%85%Up<_5_yr_trend>UpDEP5aFALSEAsbestos complaints received1,3201,4611,4861,4141,674**Neutral<_5_yr_trend>UpDEP5aTRUEAverage days to close asbestos complaints0.240.20.290.260.3711Down<_5_yr_trend>UpDEP5aFALSEAsbestos complaints responded to within three hours (%)100%100%100%100%100%90%90%Up<_5_yr_trend>NeutralDEP6aFALSETotal violations issuedNA13,33213,26214,07715,284**Neutral<_5_yr_trend>NADEP6aFALSEViolations admitted to or upheld at the Environmental Control Board (%)NA87.80%88.20%89.70%90.90%**Up<_5_yr_trend>NADEP6aFALSECollisions involving City vehiclesNANA379370394**Down<_5_yr_trend>NADEP6aFALSEWorkplace injuries reportedNANA515493472**Down<_5_yr_trend>NADEP7aFALSEEmails responded to in 14 days (%)93%91%94%88%86%95%95%Up<_5_yr_trend>NeutralDEP7aFALSELetters responded to in 14 days (%)95%96%97%97%99%95%95%Up<_5_yr_trend>NeutralDEP7aFALSECalls answered in 30 seconds (%)65%76%69%79%68%76%76%Up<_5_yr_trend>NeutralDEP7aFALSEAverage customer in-person wait time (minutes)4577655Down<_5_yr_trend>UpDEP7aFALSECompleted customer requests for interpretation8,0087,49711,02313,87012,976**Neutral<_5_yr_trend>UpDEP7aFALSEVisitors rating customer service at borough centers as good or better (%)NA88.80%90.80%93.00%93.00%90.00%90.00%Up<_5_yr_trend>NADEP7aFALSECORE customer experience rating (0-100)89909195959090Up<_5_yr_trend>NeutralDEP7bFALSEPercent meeting time to first action - Sewer Maintenance - Catch Basin Clogged/Flooding (6 days)87%81%91%90%93%85%85%Neutral<_5_yr_trend>NeutralDEP7bFALSEPercent meeting time to first action - Sewer Maintenance - Sewer Backup (0.25 days)73%78%84%86%89%85%85%Neutral<_5_yr_trend>UpDEP7bFALSEPercent meeting time to first action - Water Maintenance - Hydrant Running (2 days)86%91%86%86%85%85%85%Neutral<_5_yr_trend>NeutralDEP7bFALSEPercent meeting time to first action - Water Maintenance - Hydrant Running Full (1 day)82%89%85%87%88%85%85%Neutral<_5_yr_trend>NeutralDEP7bFALSEPercent meeting time to first action - Water Maintenance - Leak (0.7 days)84%83%82%80%80%85%85%Neutral<_5_yr_trend>NeutralDFTA1aTRUETotal meals served (000)NA11,27611,52111,59711,671**Neutral<_5_yr_trend>NADFTA1bTRUESenior center utilization rate (%)88.00%93.00%86.00%86.00%86.00%95.00%95.00%Neutral<_5_yr_trend>NeutralDFTA1bFALSEAverage daily attendance at senior centers25,10725,33724,25723,98327,81226,34226,342Up<_5_yr_trend>NeutralDFTA2aTRUEPersons who received information and/or supportive services through DFTA's in-house and contracted Caregiver programsNANANA9,29611,612**Neutral<_5_yr_trend>NADFTA2bTRUEHours of home care services provided1,033,407823,831890,232996,105906,442958,000961,500Up<_5_yr_trend>NeutralDFTA2bTRUETotal recipients of home care services (annual)3,0122,8612,8353,2502,9282,9002,900Up<_5_yr_trend>NeutralDFTA2bFALSEHours of case management services provided499,867398,013443,404458,432456,838444,000462,112Up<_5_yr_trend>NeutralDFTA2bFALSETotal annual recipients of case management servicesNA16,89917,49928,23328,898**Neutral<_5_yr_trend>NADFTA3aFALSECompleted requests for interpretation171547485523428**Neutral<_5_yr_trend>UpDFTA3aFALSELetters responded to in 14 days (%)65.30%72.90%52.80%59.40%77.20%**Up<_5_yr_trend>NeutralDFTA3aFALSEE-mails responded to in 14 days (%)83.20%89.60%83.70%96.50%75.70%**Up<_5_yr_trend>NeutralDFTA3aFALSECORE facility rating859195100100**Up<_5_yr_trend>UpDFTA3bFALSESLA - Housing Options-% of SRs Meeting Time to Action96%96%95%99%94%**Neutral<_5_yr_trend>NeutralDFTA3bFALSESLA - Home Delivered Meals for Seniors - Missed Delivery - % of SRs Meeting Time to Action94%100%99%100%100%**Neutral<_5_yr_trend>NeutralDFTA3bFALSESLA - Elder Abuse-% of SRs Meeting Time to Action84%82%75%72%76%**Neutral<_5_yr_trend>DownDFTA3bFALSESLA - Alzheimers Care Information-% of SRs Meeting Time to Action82%89%86%87%95%**Neutral<_5_yr_trend>UpDFTA3bFALSESLA - Senior Center Complaint-% of SRs Meeting Time to Action95%69%40%96%97%**Neutral<_5_yr_trend>UpDHS1aTRUEAdults receiving preventive services who did not reside 21 days or more in the shelter system (%)91.4%91.4%96.7%96.0%93.5%70.0%70.0%Up<_5_yr_trend>NeutralDHS1aTRUEAdult families receiving preventive services who did not enter the shelter system (%)95.5%97.0%95.5%97.3%91.5%70.0%70.0%Up<_5_yr_trend>NeutralDHS1aTRUEFamilies with children receiving preventive services who did not enter the shelter system (%)90.7%93.9%93.0%94.0%94.5%70.0%70.0%Up<_5_yr_trend>NeutralDoITT6bFALSEPercent meeting time to close – public payphone complaint - damaged telephone (30 days)5859447774**Neutral<_5_yr_trend>UpNYPD6bFALSEPercent meeting time to close – Residential Noise - Loud Music/Party (0.3 days)9594939593**Neutral<_5_yr_trend>NeutralDHS2aTRUEAverage number of adult families in shelters per day1,3151,4501,7231,8662,1101,9501,950Down<_5_yr_trend>UpDHS2aTRUEAverage number of families with children in shelters per day8,1658,4459,84010,64911,81911,36011,360Down<_5_yr_trend>UpDHS2aTRUEAverage number of single adults in shelters per day8,3878,6229,53610,11611,33010,47510,475Down<_5_yr_trend>UpDHS2aFALSEFamilies with children applying for or receiving public assistance (average) (%)NANA94.00%90.90%85.40%**Neutral<_5_yr_trend>NADHS2aFALSEAverage school attendance rate for children in the DHS shelter services system (%)82.0%82.7%83.6%85.4%83.9%**Up<_5_yr_trend>NeutralDHS2aFALSEFamilies placed in the shelter services system according to their youngest school-aged child's school address (%)83.3%76.5%70.5%65.4%52.9%85.0%85.0%Up<_5_yr_trend>DownNYPD6bFALSEPercent meeting time to close – Residential Noise - Banging/Pounding (0.3 days)9492919491**Neutral<_5_yr_trend>NeutralNYPD6bFALSEPercent meeting time to close – Noise - Street/Sidewalk (0.3 days)9695949695**Neutral<_5_yr_trend>NeutralNYPD6bFALSEPercent meeting time to close – Commercial Noise (0.3 days)9695949796**Neutral<_5_yr_trend>NeutralHPD4bFALSEHousing New York units started – Very low income (31%- 50% AMI)NANANANA2,075**Neutral<_5_yr_trend>NADHS2bFALSECost per day for shelter facilities - Single adult facilities ($)$73.58 $77.58 $74.80 $78.38 $78.80 **Neutral<_5_yr_trend>NeutralDHS2bFALSE- Family facilities ($)$100.12 $100.82 $102.74 $101.50 $105.37 **Neutral<_5_yr_trend>NeutralDHS2bFALSEEvaluations for human services contracts completed on time, as compared to the goal (%)93.60%97.80%97.20%98.90%99.40%**Up<_5_yr_trend>NeutralDHS3aFALSESingle adults exiting to permanent housing8,8257,5418,52610,0128,7349,0009,000Up<_5_yr_trend>UpDHS3aFALSEExits from the adult family shelter system, as compared to monthly goal (%)NA701047875**Up<_5_yr_trend>NADHS3aFALSEExits from the families with children shelter system, as compared to monthly goal (%)NA9910390107**Up<_5_yr_trend>NADSNY6bFALSEPercent meeting time to close – Literature Request - Green Mixed Paper Recycling Decals (7 days)100100100100100**Neutral<_5_yr_trend>NeutralDoITT6bFALSEPercent meeting time to close – public payphone complaint - lost coin (44 days)7388649790**Neutral<_5_yr_trend>UpDHS3bTRUESingle adults who exited to permanent housing and returned to the DHS shelter services system within one year (%)4.0%3.9%4.5%4.4%2.0%4.4%4.4%Down<_5_yr_trend>DownDHS3bTRUEAdult families who exited to permanent housing and returned to the DHS shelter services system within one year (%)8.3%5.6%15.0%12.5%14.2%12.5%12.5%Down<_5_yr_trend>UpDHS3bTRUEFamilies with children who exited to permanent housing and returned to the DHS shelter services system within one year (%)2.8%4.4%9.5%12.5%16.5%12.5%12.5%Down<_5_yr_trend>UpDHS4aTRUEUnsheltered individuals who are estimated to be living on the streets, in parks, under highways, on subways, and in the public transportation stations in New York City2,6483,2623,1803,3573,1823,3503,350Down<_5_yr_trend>UpDHS4aFALSENumber of chronically homeless individuals placed into permanent and temporary housing by outreach teams5775457205621,101**Up<_5_yr_trend>UpDHS4aFALSEResponse rate to 311 calls for homeless person assistance from constituents requesting a call back100.0%100.0%100.0%100.0%100.0%**Up<_5_yr_trend>NeutralDHS5aFALSECollisions involving City vehiclesNANA482758**Down<_5_yr_trend>NADHS5aFALSEWorkplace injuries reportedNANA11911239**Down<_5_yr_trend>NADHS6aFALSECompleted requests for interpretation3,8143,2304,0874,1955,787**Neutral<_5_yr_trend>UpDOE2bFALSE- Public school6997036486001,420**Neutral<_5_yr_trend>UpDHS6aFALSELetters responded to in 14 days (%)73%70%67.40%83.50%70.40%**Up<_5_yr_trend>NeutralDHS6aFALSEE-mails responded to in 14 days (%)71%88%66.70%80.50%68.60%**Up<_5_yr_trend>NeutralDHS6aFALSEAverage wait time to speak with a customer service agent (minutes)2922NA2415**Down<_5_yr_trend>NADHS6aFALSECORE facility rating8081918995**Up<_5_yr_trend>UpDOB1aFALSEJobs filed65,35868,91172,28882,55191,933**Neutral<_5_yr_trend>UpDOB1aTRUEAverage time to complete application processing (days)0.320.20.090.090.070.10.1Down<_5_yr_trend>DownDOB1aFALSEBuilding permits issued - Initial83,15187,19088,29098,302104,087**Neutral<_5_yr_trend>UpDOB1aFALSEBuilding permits issued - Renewals37,87639,32141,23044,53844,774**Neutral<_5_yr_trend>UpDOB1aFALSECertificates of Occupancy issued7,0446,6425,9495,6945,289**Neutral<_5_yr_trend>DownDOB1bFALSEFirst plan reviews completed61,50763,13069,38076,66984,449**Neutral<_5_yr_trend>UpDOB1bTRUEAverage days to complete first plan review (Borough offices) - New buildings14.912.616.18.814.91212Down<_5_yr_trend>DownDOB1bTRUEAverage days to complete first plan review (Borough offices) - Major renovation (Alteration I)11.711.31211.315.21010Down<_5_yr_trend>UpDOB1bFALSEAverage days to complete first plan review (Borough offices) - Minor renovation (Alterations II and III)3.93.94.23.84.144Down<_5_yr_trend>NeutralDOB1bFALSEAverage days to complete first plan review (Hub projects) - New buildingsNA11.511.612.717.9**Down<_5_yr_trend>NADOB1bFALSEAverage days to complete first plan review (Hub projects) - Major renovation (Alteration I)NA9.511.911.916.2**Down<_5_yr_trend>NADOB1bFALSEAverage days to complete first plan review (Hub projects) - Minor renovation (Alterations II and III)NANA1.41.12.6**Down<_5_yr_trend>NADOB1bFALSEJobs professionally certified (%)47.6%50.3%55.2%57.8%58.8%**Neutral<_5_yr_trend>UpDOB1bFALSEJobs professionally certified that were audited (%)20.3%24.8%20.3%18.2%13.8%20.0%20.0%Up<_5_yr_trend>DownDOB1bFALSE- Audits that resulted in revocation notices (%)14.8%9.8%10.4%13.1%14.6%**Down<_5_yr_trend>NeutralDOB1cTRUEAverage wait time for a construction inspection (days)NANA4.73.43.64.54.5Down<_5_yr_trend>NADOB1cTRUEAverage wait time for a plumbing inspection (days)NANA5.14.54.555Down<_5_yr_trend>NADOB1cTRUEAverage wait time for an electrical inspection (days)NANA6.36.15.266Down<_5_yr_trend>NADOB2aFALSEPriority A (emergency) complaints received15,18214,66214,51114,65415,827**Neutral<_5_yr_trend>NeutralDOB2aFALSEPriority B (nonemergency) complaints received67,22864,40258,98370,08963,160**Neutral<_5_yr_trend>NeutralDOB2aFALSEPriority A complaints responded to15,07514,54014,54214,46815,420**Neutral<_5_yr_trend>NeutralDOB2aFALSEPriority B complaints responded to63,21959,23651,99063,21554,688**Neutral<_5_yr_trend>NeutralDOB2aTRUEAverage time to respond to Priority A complaints (days)0.50.60.70.70.711Down<_5_yr_trend>UpDOB2aTRUEAverage time to respond to Priority B complaints (days)28.541.148.534.638.44040Down<_5_yr_trend>UpDOB2aTRUEResidential illegal conversion complaints where access was obtained (%)46.9%46.4%41.6%44.1%40.5%44.0%44.0%Up<_5_yr_trend>DownDOB2aFALSE- Access obtained and violations were written (%)54.7%53.5%50.2%44.7%37.4%**Neutral<_5_yr_trend>DownDOB2aFALSEWork without a permit complaints where access was obtained and violations were written (%)67.6%61.0%43.9%32.7%33.3%**Neutral<_5_yr_trend>DownDOB2bTRUEConstruction inspections completed171,547141,237131,444142,222139,323140,000140,000Up<_5_yr_trend>DownDOB2bFALSEAverage construction inspections per inspector dayNA12.911.810.8NA**Up<_5_yr_trend>NADOB2bFALSEConstruction inspections resulting in violations (%)17.20%20.70%21.30%19.10%18.60%**Neutral<_5_yr_trend>NeutralDOB2bFALSEDOB violations issued56,29982,60665,18982,75365,215**Neutral<_5_yr_trend>UpDOI1aTRUEComplaints13,63912,59512,65912,62411,445**Neutral<_5_yr_trend>DownDOB2bFALSEEnvironmental Control Board violations issued62,07053,29343,32047,76852,315**Neutral<_5_yr_trend>DownDOB2bTRUEViolations admitted to or upheld at the Environmental Control Board (%)78.2%77.1%79.4%82.1%84.5%78.0%80.0%Up<_5_yr_trend>NeutralDOB2cFALSEConstruction-related incidents422405403459736**Down<_5_yr_trend>UpDOB2cFALSE- Construction-related accidents119157173207314**Down<_5_yr_trend>UpHRA6aFALSECustomer satisfaction rating for Public Health Insurance Program services “good” or "excellent" (%)NANA88.0%91.0%92.0%**Up<_5_yr_trend>NADOB2cFALSEIncident inspections resulting in violations (%)76.5%77.1%79.6%75.2%70.4%**Neutral<_5_yr_trend>NeutralDOB3aFALSECollisions involving City vehicles4836223341**Down<_5_yr_trend>DownDOB3aFALSEWorkplace injuries reported3216171512**Down<_5_yr_trend>DownDOB4aFALSEEmails responded to in 14 days (%)62%50%37%65%51%55%57%Up<_5_yr_trend>NeutralDOB4aFALSELetters responded to in 14 days (%)67%58%54%49%69%55%57%Up<_5_yr_trend>NeutralDOB4aFALSECalls answered in 30 seconds (%)91%91%NANANA**Up<_5_yr_trend>NADOB4aFALSEAverage customer in-person wait time (minutes)2120NANANA**Down<_5_yr_trend>NADOB4aFALSECompleted customer requests for interpretation11961361766**Neutral<_5_yr_trend>DownDOB4aFALSECORE customer experience rating (0-100)81798391908285Up<_5_yr_trend>UpDOB4bFALSEPercent meeting time to first action - Elevator - Defective/Not Working (60 days)30%50%49%51%48%50%50%Neutral<_5_yr_trend>UpDOB4bFALSEPercent meeting time to first action - General Construction/Plumbing - Contrary/Beyond Approved Plans/Permits (60 days)86%68%70%80%81%72%72%Neutral<_5_yr_trend>NeutralDOB4bFALSEPercent meeting time to first action - General Construction/Plumbing - Failure to Maintain (60 days)84%77%77%79%81%77%77%Neutral<_5_yr_trend>NeutralDOB4bFALSEPercent meeting time to first action - Illegal Conversion of Residential Building/Space (60 days)50%44%47%62%65%53%57%Neutral<_5_yr_trend>UpDOB4bFALSEPercent meeting time to first action - No Permit - Construction, Plumbing, Cranes & Derricks, Building/Use, Elevator (60 days)77%70%72%72%63%74%77%Neutral<_5_yr_trend>DownDOC1aFALSEAdmissions87,51584,75481,75877,14167,672**Neutral<_5_yr_trend>DownDOC1aFALSEAverage daily population12,79012,28711,82711,40810,240**Down<_5_yr_trend>DownDOC1aFALSEAverage daily population - adolescent inmatesNANA681489216**Down<_5_yr_trend>NADOC1aFALSEInmates in security risk group (% ADP)NANA9.90%8.20%11.80%**Down<_5_yr_trend>NADOC1aFALSEFight/assault infractions7,4317,5527,6228,8279,424**Down<_5_yr_trend>UpDOC1aFALSEJail-based arrests of inmates642650798995795**Down<_5_yr_trend>UpDOC1aFALSESearches215,038225,501247,868251,343255,776**Neutral<_5_yr_trend>UpDOC1aFALSEWeapons recovered1,9012,3242,1622,3482,240**Neutral<_5_yr_trend>UpDSNY6bFALSEPercent meeting time to close – Literature Request - Blue Recycling Decals (7 days)100100100100100**Neutral<_5_yr_trend>NeutralDoITT6bFALSEPercent meeting time to close – cable complaint - miscellaneous (30 days)9810099100100**Neutral<_5_yr_trend>NeutralDoITT6bFALSEPercent meeting time to close – cable complaint - service (15 days)9998969796**Neutral<_5_yr_trend>NeutralDSNY6bFALSEPercent meeting time to close – Sanitation Condition - Street Cond/Dump-Out/Drop-Off (5 days)9496959796**Neutral<_5_yr_trend>NeutralDoITT5aFALSEAgencies’ task orders using citywide IT professional services contractsNANA8101,071747**Neutral<_5_yr_trend>NAHPD4bFALSEHousing New York units started – Extremely low income (0-30% AMI)NANANANA1,126**Neutral<_5_yr_trend>NADOC1bFALSEIncidents of use of force - totalNANA2,9773,7794,409**Down<_5_yr_trend>NADOC1bFALSEIncidents of use of force - adolescent inmatesNANA715624378**Neutral<_5_yr_trend>NADOC1bFALSEDepartment use of force incidents with minor injury (rate per 1,000 ADP)NA8.1510.9513.2315.59**Down<_5_yr_trend>NADOC1bFALSEDepartment use of force incidents with no injury (rate per 1,000 ADP)NA7.29.1113.1919.14**Down<_5_yr_trend>NADOC1bFALSEIncidents and allegations of use of force2,2722,8373,4134,2214,822**Down<_5_yr_trend>UpDOC1cFALSEInmates with a mental health diagnosis (% ADP)32.0%34.0%37.0%38.0%41.0%**Neutral<_5_yr_trend>UpDOC1cFALSEInmates with a serious mental health diagnosis (% ADP)NANA9.50%10.20%11.10%**Neutral<_5_yr_trend>NADOC1cFALSEInmate health clinic visits79,38583,91475,66477,82581,873**Neutral<_5_yr_trend>NeutralDOC1cTRUE- Average clinic waiting time (minutes)2928354134**Neutral<_5_yr_trend>UpDOC1dFALSEJail-cells unavailable (short-term repair) (%)1.2%1.8%3.1%2.8%2.3%1.0%1.0%Down<_5_yr_trend>UpDOC1dTRUEPopulation as percent of capacity (%)94%92%89%86%80%96%96%Neutral<_5_yr_trend>DownDOC1eTRUEOn-trial inmates delivered to court on-time (%)97.5%96.9%94.9%94.2%90.9%95.0%95.0%Up<_5_yr_trend>NeutralDOC2aFALSEI-CAN ReferralsNANA1,4204,1173,588**Neutral<_5_yr_trend>NADOC2aTRUEI-CAN EnrollmentsNANA6342,4082,321**Neutral<_5_yr_trend>NADOC2aFALSEI-CAN WorkshopsNANA3331,5802,065**Neutral<_5_yr_trend>NADOC2bFALSEAverage daily number of inmates in vocational skills training programs161148204216256**Up<_5_yr_trend>UpDOC2bFALSEAverage daily attendance in school programs782713693526330**Neutral<_5_yr_trend>DownDOC2bTRUEInmates participating in skills-building activities/discharge planning (%)10.0%10.0%10.9%10.3%10.5%10.0%10.0%Up<_5_yr_trend>NeutralDOC3aFALSEVictim Identification Notification Everyday (VINE) system registrations20,55816,11114,92915,29115,159**Up<_5_yr_trend>DownDOC3aFALSEVINE confirmed notifications32,60416,92517,39618,44519,330**Up<_5_yr_trend>DownDOC4aFALSECollisions involving City vehiclesNA6960104103**Down<_5_yr_trend>NADOC4aFALSEWorkplace injuries reportedNANA2,5453,5992,417**Down<_5_yr_trend>NADOC4aFALSEAccidents involving inmatesNA38433844**Down<_5_yr_trend>NADOC5aFALSELetters responded to in 14 days (%)76.2%91.4%82.7%99.6%99.4%**Up<_5_yr_trend>UpDOC5aFALSEE-mails responded to in 14 days (%)93.5%100.0%99.9%100.0%100.0%**Up<_5_yr_trend>NeutralDOE1aFALSEStudent enrollment as of October 31 in grades pre-kindergarten to 12 (000) (preliminary unaudited)1,043.801,041.501,036.101,032.001,038.00**Neutral<_5_yr_trend>NeutralDOE1aTRUEAverage daily attendance (%)90.50%91.60%91.30%91.30%92.20%91.70%91.70%Up<_5_yr_trend>NeutralDOE1aFALSE- Elementary/middle (%)93.1%93.8%93.6%93.2%93.6%93.9%93.9%Up<_5_yr_trend>NeutralDOE1aFALSE- High school (%)86.5%86.7%87.2%87.7%88.6%87.9%87.9%Up<_5_yr_trend>NeutralDOE1aFALSEStudents with 90% or better attendance rate (%)73.9%77.3%75.0%74.7%76.8%76.0%76.0%Up<_5_yr_trend>NeutralDOE1aTRUEStudents in grades 3 to 8 meeting or exceeding standards - English language arts (%)43.9%46.9%26.4%28.4%30.4%29.4%31.4%Up<_5_yr_trend>DownDOE1aTRUE- Math (%)57.3%60.0%29.6%34.2%35.2%35.2%36.2%Up<_5_yr_trend>DownDOE1aFALSEStudents in grades 3 to 8 scoring below standards progressing into a higher level - English language arts (%)50.3%46.2%7.7%28.0%29.5%**Up<_5_yr_trend>DownDOE1aFALSE- Math (%)54.9%52.1%7.4%27.9%23.3%**Up<_5_yr_trend>DownDOE1aFALSEStudents in grades 3 to 8 progressing from below standards to meeting standards - English language arts (%)18.4%17.7%2.9%11.0%12.2%**Up<_5_yr_trend>DownDOE1aFALSE- Math (%)24.3%24.8%1.7%12.7%9.7%**Up<_5_yr_trend>DownDOE1aFALSEStudents in grades 1 to 9 promoted (%)93.7%94.6%94.5%94.7%96.0%98.0%98.0%Up<_5_yr_trend>NeutralDOE1aFALSEStudents in the graduating class taking required Regents examinations58,39660,20461,06258,897NA60,00060,000Up<_5_yr_trend>NADOE1aFALSEStudents passing required Regents examinations (%)70.3%68.7%70.4%71.0%NA80.0%85.0%Up<_5_yr_trend>NADOE1aFALSEStudents in graduating class with a 65 to 100 passing score on the Regents Examination - English (%)89.8%89.8%88.7%88.5%NA80.0%85.0%Up<_5_yr_trend>NADOE1aFALSE- Math (%)84.6%87.2%87.2%87.4%NA80.0%85.0%Up<_5_yr_trend>NADOE1aFALSE- United States history and government (%)86.4%88.0%87.8%88.2%NA80.0%85.0%Up<_5_yr_trend>NADOE1aFALSE- Global history (%)82.6%85.0%83.8%84.4%NA80.0%85.0%Up<_5_yr_trend>NADOE1aFALSE- Science (%)86.6%88.4%88.0%88.4%NA80.0%85.0%Up<_5_yr_trend>NADOE1aTRUEStudents in cohort graduating from high school in 4 years (%) (NYSED)65.5%64.7%66.0%68.4%NA66.0%68.4%Up<_5_yr_trend>NADOE1aTRUEStudents in cohort dropping out from high school in 4 years (%) (NYSED)12.1%11.4%10.6%9.7%NA10.6%9.7%Down<_5_yr_trend>NADOE1aFALSEStudents in cohort dropping out from high school in 6 years (%) (NYSED)19.0%17.1%NANANA**Down<_5_yr_trend>NADOE1aTRUEAverage class size - Kindergarten (end of January) (Audited)22.122.823.122.822.923.122.8Down<_5_yr_trend>NeutralDOE1aTRUE- Grade 122.923.924.625.124.924.625.1Down<_5_yr_trend>NeutralDOE1aTRUE- Grade 223.224.224.725.325.324.725.3Down<_5_yr_trend>NeutralDOE1aTRUE- Grade 323.724.525.225.525.625.225.5Down<_5_yr_trend>NeutralDOE1aTRUE- Grade 42525.325.525.926.125.525.9Down<_5_yr_trend>NeutralDOE1aTRUE- Grade 525.425.825.9262625.926Down<_5_yr_trend>NeutralDOE1aTRUE- Grade 626.22726.826.626.426.826.6Down<_5_yr_trend>NeutralDOE1aTRUE- Grade 727.127.227.627.127.327.627.1Down<_5_yr_trend>NeutralDOE1aTRUE- Grade 827.327.427.627.827.327.627.8Down<_5_yr_trend>NeutralDOE1bFALSEPhone calls responded to by parent coordinator or parent engagement designee (000)1,6131,7923,6823,9105,4581,5001,500Up<_5_yr_trend>UpDOE1bFALSEIn-person consultations with parents by PC or parent engagement designee (000)7356981,1291,2751,450759759Up<_5_yr_trend>UpDOE1bFALSESchool-based workshops offered to parents (000)34203331392525Up<_5_yr_trend>UpDOE1bFALSEParents attending school-based workshops (000)459461793785976600600Up<_5_yr_trend>UpDOE1bFALSEParents attending Fall and Spring Parent-Teacher Conferences (000)6398491,4161,4371,9101,2821,282Up<_5_yr_trend>UpDOE2aFALSEStudents enrolled as English Language Learners (000)164159160154150**Neutral<_5_yr_trend>NeutralDOE2aFALSEEnglish language learners testing out of ELL Programs (%)16.4%16.5%16.3%17.4%18.2%17.0%17.0%Up<_5_yr_trend>UpDOE2aTRUEEnglish language learners testing out of ELL programs within 3 years (%)51.5%54.6%54.0%53.0%61.3%55.0%55.0%Up<_5_yr_trend>UpDOE2bTRUEStudents with disabilities in cohort graduating from high school in 4 years (%) (NYSED)31.0%30.5%37.5%40.5%NA37.5%37.5%Up<_5_yr_trend>NADOE2bTRUEStudents with disabilities in cohort dropping out from high school in 4 years (%) (NYSED)20.8%19.9%17.6%15.8%NA17.6%15.8%Down<_5_yr_trend>NADOE2bFALSEStudents with disabilities in cohort dropping out from high school in 6 years (%) (NYSED)30.8%26.0%NANANA**Down<_5_yr_trend>NADOE2bFALSEStudents receiving special education services (preliminary unaudited)220,289221,661225,325250,509270,722**Neutral<_5_yr_trend>UpDOE2bFALSESpecial education enrollment - School-age194,503194,073199,302223,975239,619**Neutral<_5_yr_trend>UpDOE2bFALSE- Public school169,948169,503176,360194,232200,259**Neutral<_5_yr_trend>UpDOE2bFALSE- Non-public school25,25324,57022,94229,74339,360**Neutral<_5_yr_trend>UpDOE2bFALSESpecial education enrollment - Pre-school25,78627,58826,02326,53431,103**Neutral<_5_yr_trend>UpDOE2bFALSE- Non-public school25,08726,88525,37525,93429,683**Neutral<_5_yr_trend>UpDOE2bFALSEStudents recommended for special education services15,52815,65315,25918,84928,995**Neutral<_5_yr_trend>UpDOE2bFALSEStudents no longer in need of special education services6,4386,6897,1195,6155,726**Neutral<_5_yr_trend>DownDOE2bTRUEStudents in special education scoring below standards progressing into a higher level - English Language Arts (%)36.4%32.0%3.4%6.7%16.4%20.0%20.0%Up<_5_yr_trend>DownDOE2bTRUE- Math (%)42.0%38.2%3.6%11.4%13.5%23.2%23.2%Up<_5_yr_trend>DownDOE3aFALSEPercent of high school cohort taking the SAT at least once in 4 years of high schoolNA52.3%53.6%54.7%NA55.7%55.7%Up<_5_yr_trend>NADOE3aFALSEPercent of high school cohort who graduate ready for college and careersNA28.6%31.4%32.6%NA32.4%33.6%Up<_5_yr_trend>NADOE3aFALSEPercent of high school cohort who graduated from high school and enrolled in a college or other postsecondary program within 6 monthsNA50.0%51.0%NANA51.0%51.0%Up<_5_yr_trend>NADOE3bFALSEPercent of high school cohort taking at least 1 AP exam in 4 years of high schoolNA21.1%23.9%26.1%NA27.1%27.1%Up<_5_yr_trend>NADOE3bFALSEPercent of high school cohort passing at least 1 AP exam in 4 years of high schoolNA11.7%13.5%14.9%NA15.9%15.9%Up<_5_yr_trend>NADOF1aTRUEProperty taxes billed that are paid (%)97.0%97.3%97.5%98.6%98.5%97.0%97.0%Up<_5_yr_trend>NeutralDOE3bFALSEPercent of students who successfully completed approved rigorous courses or assessmentsNA40.0%44.0%46.0%NA46.0%46.0%Up<_5_yr_trend>NADOE4aFALSESchools that exceed capacity - Elementary schools (%)32.0%33.0%32.0%33.0%NA**Down<_5_yr_trend>NADOE4aFALSE- Middle schools (%)12.0%12.0%13.0%13.0%NA**Down<_5_yr_trend>NADOE4aFALSE- High schools (%)37.0%32.0%33.0%31.0%NA**Down<_5_yr_trend>NADOE4aFALSEStudents in schools that exceed capacity - Elementary/middle schools (%)26.0%28.0%29.0%31.0%NA**Down<_5_yr_trend>NADOE4aFALSE- High schools (%)55.0%48.0%48.0%44.0%NA**Down<_5_yr_trend>NADOE4aFALSETotal new seats created5,59310,76610,0615,38014,6669,5795,932Neutral<_5_yr_trend>UpDOE4aFALSEHazardous building violations total backlog108103123119NA**Down<_5_yr_trend>NADOE4aTRUE- Fair condition (%)48.5%48.9%55.5%55.6%NA**Neutral<_5_yr_trend>NADOE4aFALSE- Poor condition (%)0.0%0.0%0.0%0.0%NA**Down<_5_yr_trend>NADOE5aFALSEAverage lunches served daily648,141642,957625,231614,698619,718**Up<_5_yr_trend>NeutralDOE5aFALSEAverage breakfasts served daily224,623232,149221,519224,377226,572**Up<_5_yr_trend>NeutralDOE5aFALSEAverage expenditure per student ($)$18,598 $18,623 NANANA**Neutral<_5_yr_trend>NADOE5aFALSE- Elementary school ($)$18,272 $18,589 NANANA**Neutral<_5_yr_trend>NADOE5aFALSE- Middle school ($)$17,716 $18,087 NANANA**Neutral<_5_yr_trend>NADOE5aFALSE- High school ($)$17,182 $16,327 NANANA**Neutral<_5_yr_trend>NADOE5aFALSE- Full-time special education (District 75) ($)$74,686 $78,631 NANANA**Neutral<_5_yr_trend>NADOE5aFALSEAverage direct services to schools expenditure per student ($)$16,557 $16,728 NANANA**Neutral<_5_yr_trend>NADOE5aFALSETeachers74,95872,78773,84474,10374,922**Neutral<_5_yr_trend>NeutralDOE5aFALSETeachers with 5 or more years teaching experience (%)72.2%75.0%75.8%75.3%71.2%**Neutral<_5_yr_trend>NeutralDOE5aFALSETeachers hired to fill projected vacancies (%)100.0%100.0%100.0%100.0%100.0%100.0%100.0%Neutral<_5_yr_trend>NeutralDOE5aFALSEPrincipals with 4 or more years experience as principal (%)61.3%61.6%61.0%59.5%60.0%**Up<_5_yr_trend>NeutralDOE5aFALSETeachers absent 11 or more days (%)15.2%13.8%14.3%15.9%14.1%**Down<_5_yr_trend>NeutralDOE5aFALSECollisions involving City vehiclesNANA644555**Down<_5_yr_trend>NADOE5aFALSEWorkplace injuries reported3,0253,0723,0852,9703,009**Down<_5_yr_trend>NeutralDOE5aFALSEAccidents in schools - students36,95439,94740,52640,02541,235**Down<_5_yr_trend>NeutralDOE5aFALSEAccidents in schools - public476493513631669**Down<_5_yr_trend>UpDOE6aFALSECompleted requests for interpretation11,1649,48920,26532,26749,922**Neutral<_5_yr_trend>UpDOE6aFALSELetters responded to in 14 days (%)NA92.9%NA79.0%75.1%85%85%Up<_5_yr_trend>NADOE6aFALSEE-mails responded to in 14 days (%)NA74.9%NA62.0%64.3%75%75%Up<_5_yr_trend>NADOE6aFALSEAverage wait time to speak with a customer service agent (minutes)151515NANA1616Down<_5_yr_trend>NADOE6aFALSECORE facility rating92889297948888Up<_5_yr_trend>NeutralDOE6aFALSEParents completing the NYC School Survey465,635476,567486,536485,696459,929**Neutral<_5_yr_trend>NeutralDOE6aFALSECustomers rating service good or better (%) (as applicable)94%94%96%95%95%90%90%Up<_5_yr_trend>NeutralDOE7aTRUENew schools and additions constructed10141911521739Neutral<_5_yr_trend>UpDOE7bTRUEConstruction bid price for school capacity projects per square foot ($)$475 $514 $580 $630 $771 $580 $700 Down<_5_yr_trend>UpDOE7bFALSEAverage new school construction cost per square foot - Early childhood ($)NANANANANA**Down<_5_yr_trend>NADOE7bFALSE- Elementary ($)$581 $529 $553 $552 $631 **Down<_5_yr_trend>NeutralDOE7bFALSE- Intermediate ($)NANA$638 $604 NA**Down<_5_yr_trend>NADOE7bFALSE- High school ($)NA$525 $533 NA$498 **Down<_5_yr_trend>NADOE7cFALSENew schools and additions - construction funds committed as a percent of initial authorized budget (%)92.9%92.9%95.4%92.6%92.9%100.0%100.0%Up<_5_yr_trend>NeutralDOE7cTRUEScheduled new seats constructed on time (%)100%100%100%100%100%100%100%Up<_5_yr_trend>NeutralDOE7cTRUECapital improvement projects constructed on time or early (%)69%72%69%72%72%80%80%Up<_5_yr_trend>NeutralDOE7cTRUECapital improvement projects constructed within budget (%)73%77%71%80%83%80%80%Up<_5_yr_trend>UpDOE7dFALSEUltimate cost of insurance losses as % of construction value (per calendar year)4.52%6.49%6.97%4.66%NA**Down<_5_yr_trend>NADOF1aFALSE- Paid on time (%)95.0%94.4%94.8%95.0%95.3%**Up<_5_yr_trend>NeutralDOF1aFALSEAverage turnaround time for audits (days)612684632677479**Down<_5_yr_trend>DownDOF1aFALSEIncrease in tax liability as a result of audits (%)26.9%10.5%13.6%16.0%18.3%**Up<_5_yr_trend>DownDOF1aFALSEOriginally noticed properties sold in lien sale (%)20%19%20%21%16%**Down<_5_yr_trend>DownDOF1bFALSESenior Citizen Rent Increase Exemption (SCRIE) - Initial applications receivedNANA7,0948,27215,713**Neutral<_5_yr_trend>NADOF1bFALSESCRIE - Renewal applications receivedNANA22,67021,23923,321**Neutral<_5_yr_trend>NADOF1bTRUEAverage time to process initial applications (days)NANA17.34.47.71010Down<_5_yr_trend>NADOF1bTRUEAverage time to process renewal applications (days)NANA13.49.68.91010Down<_5_yr_trend>NADOF1cTRUEAverage time to issue a property tax refund (days)22262737242828Down<_5_yr_trend>UpDOF1cTRUEAverage time to issue a business tax refund (days)39323029313232Down<_5_yr_trend>DownDOF1dTRUEPayment method (%) - Electronic (ACH/EFT)16.5%20.8%45.9%32.9%31.6%50.0%35.0%Up<_5_yr_trend>UpDOF1dFALSE- Credit card26.4%37.9%20.1%28.2%33.4%**Up<_5_yr_trend>NeutralDOF2aFALSETickets paid before penalty assessed (%)NANA51.5%53.1%55.3%**Up<_5_yr_trend>NADOF2aTRUEParking tickets issued that are paid within 90 days (%)63.3%65.1%63.5%63.2%65.7%65.0%65.0%Up<_5_yr_trend>NeutralDOF2bTRUEParking ticket hearings - Total1,169,8641,235,067901,0261,104,9401,041,841**Neutral<_5_yr_trend>DownDOF2bTRUEAverage turnaround time for in-person parking ticket hearings (minutes)23181925193025Down<_5_yr_trend>NeutralDOF2bTRUEAverage turnaround time to issue decision for parking ticket hearing-by-web (days)76.53.876.58.58.5Down<_5_yr_trend>NeutralDOF2bTRUEAverage turnaround time to issue decision for parking ticket hearing-by-mail (days)27.323.24.210.38.31414Down<_5_yr_trend>DownDOF2bFALSEParking ticket appeals reviewed20,81226,47836,09441,40555,036**Neutral<_5_yr_trend>UpDOF2bFALSEParking ticket appeals granted a reversal (%)15.6%12.2%9.9%12.8%14.0%**Down<_5_yr_trend>NeutralDOF3aTRUECurrent property tax documents available online (%)100%100%100%100%100%100%100%Up<_5_yr_trend>NeutralDOF4aFALSETotal revenue collected ($000,000)$27,014 $28,178 $30,113 $32,223 $34,757 **Neutral<_5_yr_trend>UpDOF4aFALSE- Property taxes collected ($000,000)$16,868 $17,945 $18,742 $19,920 $21,471 **Neutral<_5_yr_trend>UpDOF4aFALSE- Business taxes collected ($000,000)$6,717 $6,838 $7,407 $7,490 $7,910 **Neutral<_5_yr_trend>UpDOF4aFALSE- Property transfer taxes collected ($000,000)$1,229 $1,448 $1,810 $2,500 $2,909 **Neutral<_5_yr_trend>UpDOF4aFALSE- Parking summons revenue ($000,000)$570 $569 $509 $588 $658 **Neutral<_5_yr_trend>UpDOF4aFALSE- Audit and enforcement revenue collected ($000,000)$988 $743 $1,009 $932 $1,114 **Neutral<_5_yr_trend>UpDOF4aFALSE- Other revenue ($000,000)$641 $634 $636 $780 $695 **Neutral<_5_yr_trend>UpDOF5aFALSEEmails responded to in 14 days (%)78%75%85%86%83%85%85%Up<_5_yr_trend>UpDOF5aFALSELetters responded to in 14 days (%)77%60%91%79%90%85%85%Up<_5_yr_trend>UpDOF5aFALSECompleted customer requests for interpretation2,9213,2743,2544,3534,466**Neutral<_5_yr_trend>UpDOF5aFALSEAverage customer in-person wait time (minutes)121171791212Down<_5_yr_trend>NeutralDOF5aFALSECORE customer experience rating (0-100)85828692939090Up<_5_yr_trend>UpDOHMH1aTRUEPatients enrolled in Ryan White with current antiretroviral (ARV) prescription at last assessment (%)NANA82.60%87.10%89.10%90.00%92.00%Neutral<_5_yr_trend>NADOHMH1aFALSEMale condoms distributed (000)36,30936,10837,56138,14636,34934,33137,828Neutral<_5_yr_trend>NeutralDOHMH1bFALSESeniors, aged 65+, who reported receiving a flu shot in the last 12 months (%)(CY)62.3%67.4%61.8%66.8%64.2%69.0%72.0%Up<_5_yr_trend>NeutralDOHMH1bTRUEChildren aged 19-35 months with up-to-date immunizations (%)65.1%66.4%70.1%72.1%73.0%74.0%74.0%Up<_5_yr_trend>UpDOHMH1bTRUEChildren in the public schools who are in compliance with required immunizations (%)98.8%99.1%99.1%99.2%99.0%99.0%99.0%Up<_5_yr_trend>NeutralDOHMH2aTRUEAdults who smoke (%)(CY)14.0%14.8%15.5%16.1%13.9%14.7%13.5%Down<_5_yr_trend>NeutralDOHMH2aFALSEAdults who are obese (%)23.4%23.7%24.2%23.4%24.7%22.9%24.2%Down<_5_yr_trend>NeutralDOHMH2aFALSEAdults who consume one or more sugar-sweetened beverages per day (%)(CY)30.3%29.9%28.2%23.3%22.5%22.6%21.2%Down<_5_yr_trend>DownDOHMH2bFALSEAdult New Yorkers without a regular doctor (%)(CY)16.7%16.9%18.3%19.1%15.6%**Down<_5_yr_trend>NeutralDOHMH2bFALSEAdults, aged 50+, who received a colonoscopy in the past ten years (%)(CY)67.5%68.6%68.5%69.0%69.9%70.0%71.0%Up<_5_yr_trend>NeutralDOHMH2bTRUEHospitalization rate for asthma among children ages 0-14 (per 1,000 children)(CY)5.14.95.14.8NA4.74.7Down<_5_yr_trend>NADOT1bFALSEPotholes repaired - Arterial highway system92,55937,96245,070126,14490,289**Up<_5_yr_trend>UpDOHMH2bFALSETotal correctional health clinical visits (includes intake exams, sick calls, follow-up, mental health, and dental)803,871877,270858,172802,405769,459**Neutral<_5_yr_trend>NeutralDOHMH2bTRUEInfant mortality rate (per 1,000 live births)(CY)4.94.74.74.64.24.24.6Down<_5_yr_trend>DownDOHMH3aFALSEDay care initial site inspections21,61022,21923,02420,09121,898**Neutral<_5_yr_trend>NeutralDOHMH3bFALSERestaurants inspected (%)99.8%99.4%99.6%99.8%99.9%100.0%100.0%Up<_5_yr_trend>NeutralDOHMH3cFALSEInitial pest control inspections (000)114124959497**Neutral<_5_yr_trend>DownDOHMH3cFALSEInitial inspections with active rat signs (ARS) (%)9.8%9.6%11.0%11.0%11.0%**Down<_5_yr_trend>UpDOHMH3cFALSEDog licenses issued (000)9893839197105105Up<_5_yr_trend>NeutralDOHMH4aFALSENYC jail inmates who complete 45-day substance use program ('A Road Not Taken')(quarterly)NA579581609588**Neutral<_5_yr_trend>NADOHMH4aFALSENew buprenorphine patients (CY)(quarterly)7,7579,9139,6208,4877,0468,0007,500Neutral<_5_yr_trend>DownDOHMH4bFALSEIndividuals in the assisted outpatient mental health treatment program1,3151,2451,2891,3881,533**Neutral<_5_yr_trend>UpDOHMH4bFALSEUnits of supportive housing available to persons with serious mental illness (000)4.755.25.45.75.56Up<_5_yr_trend>UpDOHMH4bFALSENew children receiving services from the Early Intervention Program (000)15.413.813.813.714.3**Neutral<_5_yr_trend>NeutralDOHMH4bFALSECalls to LifeNet (000)92.985.89210592**Neutral<_5_yr_trend>NeutralDOHMH5aTRUEAverage response time for birth certificates by mail/online (days)4.434.31.21.344Down<_5_yr_trend>DownDOHMH5aTRUEAverage response time for death certificates by mail/online (days)7.14.15.21.91.744Down<_5_yr_trend>DownDOHMH6aFALSEWorkplace injuries reportedNANA145118104**Down<_5_yr_trend>NADOHMH6aFALSECollisions involving City vehiclesNANA233227**Down<_5_yr_trend>NADOHMH6aFALSEAll summonses issuedNA77,94967,20366,71164,625**Neutral<_5_yr_trend>NADOHMH6aFALSEViolations admitted to or upheld at ECB (%)NA70.1%64.4%57.3%70.9%**Neutral<_5_yr_trend>NADOHMH7aFALSECompleted requests for interpretation12,25610,27810,66411,10212,950**Neutral<_5_yr_trend>NeutralDOHMH7aFALSELetters responded to in 14 days (%)28%31%21%30%36%40%40%Up<_5_yr_trend>UpDOHMH7aFALSEE-mails responded to in 14 days (%)63%39%42%68%58%75%75%Up<_5_yr_trend>UpDOHMH7aFALSEAverage wait time to speak with a customer service agent (minutes)171211981010Down<_5_yr_trend>DownDOHMH7aFALSECORE facility rating86819092928585Up<_5_yr_trend>UpDOHMH7aFALSECalls answered in 30 seconds (%)35%65%69%85%82%78%80%Up<_5_yr_trend>UpDOHMH7bFALSEPercent meeting time to first action - Rodent (14 days)64%72%74%75%73%70%70%Neutral<_5_yr_trend>UpDOHMH7bFALSEPercent meeting time to first action - Food Establishment (14 days)87%94%97%98%98%90%90%Neutral<_5_yr_trend>UpDOHMH7bFALSEPercent meeting time to first action - Food Poisoning (3 days)94%96%96%96%84%90%90%Neutral<_5_yr_trend>NeutralDOHMH7bFALSEPercent meeting time to first action - Indoor Air Quality (14 days)98%99%97%99%99%95%95%Neutral<_5_yr_trend>NeutralDOHMH7bFALSEPercent meeting time to first action - Smoking complaint (14 days)86%77%81%78%86%70%70%Neutral<_5_yr_trend>NeutralDOI1aTRUEWritten policy and procedure recommendations to City agencies310374564280368300300Neutral<_5_yr_trend>NeutralDOI1aFALSEWritten policy and procedure recommendations implemented by City agencies (%)NANA72%45%49%75%75%Neutral<_5_yr_trend>NADOI1aTRUECorruption prevention and whistleblower lectures conducted446478611535378400400Up<_5_yr_trend>NeutralDOI1aFALSECorruption prevention lecture e-learning attendeesNANANANA1,797**Neutral<_5_yr_trend>NADOI1aFALSEIntegrity monitoring agreements1215211816**Neutral<_5_yr_trend>UpDOI1aFALSEVENDEX checks completed within 30 days (%)98%98%93%88%99%95%95%Up<_5_yr_trend>NeutralDOI1bTRUEAverage time to complete an investigation (days)275229163160195185185Down<_5_yr_trend>DownDOI1bTRUEReferrals for civil and administrative action1,1001,3341,2359291,322**Neutral<_5_yr_trend>NeutralDOI1bTRUEReferrals for criminal prosecution1,0171,0001,053612601**Neutral<_5_yr_trend>DownDOI1bTRUEArrests resulting from DOI investigations790808840516498**Neutral<_5_yr_trend>DownDOI2aTRUEAverage time to complete a background investigation (days)370313266230188300300Down<_5_yr_trend>DownDOI2aTRUEBackground investigations closed within six months (%)60%52%59%55%61%60%60%Up<_5_yr_trend>NeutralDOI2aTRUETime to notify agencies of prospective childcare, home care and family care workers with criminal records after receipt from State Division of Criminal Justice Services and FBI (days)2111122Down<_5_yr_trend>DownDOI2aFALSETime to notify agencies of arrest notifications for current childcare, home care and family care workers after receipt from State Division of Criminal Justice Services (days)21211**Down<_5_yr_trend>DownDOI3aFALSECompleted requests for interpretation6537381724**Neutral<_5_yr_trend>DownDOI3aFALSELetters responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralDOI3aFALSEE-mails responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralDOI3aFALSEAverage wait time to speak with a customer service agent (minutes)33333**Down<_5_yr_trend>NeutralDOI3aFALSECORE facility rating8395939398**Up<_5_yr_trend>UpDoITT1aTRUEAverage uptime of key systems (mainframe, UNIX, Wintel) (%)99.96%99.95%99.83%99.72%99.36%99.99%99.99%Up<_5_yr_trend>NeutralDoITT1aFALSEAverage utilization of shared City agencies mainframe system (%)NANA79.6%79.7%72.3%**Neutral<_5_yr_trend>NADoITT1aFALSEAverage utilization of mainframe system used by the Department of Education and DoITT (%)NANA46.5%49.2%57.6%**Neutral<_5_yr_trend>NADoITT1aFALSEUptime of NYC.gov (%)99.88%99.78%99.99%99.93%99.99%99.99%99.99%Up<_5_yr_trend>NeutralDoITT1aFALSEUptime of NYCWiN (%)99.97%99.99%99.99%100.00%100.00%99.99%99.99%Up<_5_yr_trend>NeutralDoITT1aFALSEUptime of 800 MHz network (%)99.99%99.98%99.99%100.00%100.00%99.99%99.99%Up<_5_yr_trend>NeutralDoITT1aFALSEUptime of Citywide Radio Network (%)99.99%99.99%99.99%100.00%100.00%99.99%99.99%Up<_5_yr_trend>NeutralDoITT1aFALSE800 MHz network transmissions (000)2,899.802,330.302,866.003,621.702,935.70**Neutral<_5_yr_trend>UpDoITT1bTRUEAverage time to resolve all service incidents (days)1.41.51.81.21.333Down<_5_yr_trend>NeutralDoITT1bFALSEAverage time to resolve service incidents - Urgent (days)0.80.30.80.70.70.10.1Down<_5_yr_trend>UpDoITT1bFALSEAverage time to resolve service incidents - High (days)0.80.61.40.50.40.20.2Down<_5_yr_trend>DownDoITT1bFALSEAverage time to resolve service incidents - Medium (days)1.21.61.41133Down<_5_yr_trend>DownDoITT1bFALSEAverage time to resolve service incidents - Low (days)1.81.71.91.51.866Down<_5_yr_trend>NeutralDoITT1cFALSEProjects on schedule (%)NANA75%85%87%75%75%Up<_5_yr_trend>NADoITT1cFALSEActive projectsNANANANA34**Neutral<_5_yr_trend>NADoITT1cFALSEService catalog requests187170240391720**Neutral<_5_yr_trend>UpDoITT1cFALSEService catalog requests handled as business as usual (%)NANA23%15%24%**Neutral<_5_yr_trend>NADoITT1cFALSEService catalog requests that receive solutions review (%)NANA68%75%69%**Neutral<_5_yr_trend>NADoITT1dFALSEService incidents - Telecommunications repair6,0967,1945,6343,9092,628**Neutral<_5_yr_trend>DownDoITT1dFALSEAverage time to resolve telecommunications incidents (days)4.14.510.24.64.6**Down<_5_yr_trend>NeutralDoITT1dTRUEUptime of telecommunications network (Voice over Internet Protocol) (%)NANA99.97%100.00%100.00%99.99%99.99%Up<_5_yr_trend>NADoITT2aTRUENYC.gov page views (000)590,599635,710386,668789,7911,048,341635,710635,710Up<_5_yr_trend>UpDoITT2aFALSENYC.gov unique visitors (average monthly) (000)2,3512,7813,7743,7783,772**Up<_5_yr_trend>UpDoITT2bTRUEData sets available for download on NYC.gov/OpenData3617781,1391,2731,3691,3111,311Up<_5_yr_trend>UpDoITT3aTRUECable complaints resolved within 30 days (%)98.7%99.2%99.3%99.4%99.8%98.0%98.0%Up<_5_yr_trend>NeutralDoITT3aFALSEAverage time to resolve all cable complaints (days)1212131413**Down<_5_yr_trend>NeutralDoITT4aTRUEInspected phones deemed operable (%)77%75%61%65%63%75%75%Up<_5_yr_trend>DownDoITT4aFALSEInspected phones passing scorecard appearance standards (%)97%98%98%97%98%95%95%Up<_5_yr_trend>NeutralDoITT4aFALSEPay phone inspections conducted8,4358,6149,2869,49110,571**Neutral<_5_yr_trend>UpDoITT4aFALSEViolations admitted to or upheld at the Environmental Control Board (%)NA73%69%69%72%**Neutral<_5_yr_trend>NADoITT5aFALSECitywide IT professional services contracts in use by agencies (%)NANA46%57%37%**Neutral<_5_yr_trend>NADoITT6aFALSELetters responded to in 14 days (%)92%95%97%99%91%**Up<_5_yr_trend>NeutralDoITT6aFALSEE-mails responded to in 14 days (%)85%94%96%97%95%**Up<_5_yr_trend>UpDOP1aFALSESuccessful completion rate for adult probationers (%)62%64%58%59%66%**Up<_5_yr_trend>NeutralDOP1aFALSESuccessful completion rate for juvenile probationers (%)64%62%58%60%59%**Up<_5_yr_trend>NeutralDOP1aTRUEAverage monthly violation rate for adult probationers (%)1.0%0.9%0.9%0.8%0.8%**Neutral<_5_yr_trend>DownDOP1aTRUEAverage monthly violation rate for juvenile probationers (%)2.1%2.8%2.7%3.0%2.7%3.0%3.0%Down<_5_yr_trend>UpDOP1aFALSEProbation violation proceedings ending in revocation for adult probationers (%)46%46%45%44%47%**Down<_5_yr_trend>NeutralDOP1aFALSEProbation violation proceedings ending in revocation for juvenile probationers (%)60%57%47%49%41%**Down<_5_yr_trend>DownDOP1bTRUEAdult probationer rearrest rate (monthly average) (%)3.1%3.0%3.1%3.2%3.1%3.0%3.0%Down<_5_yr_trend>NeutralDOP1bTRUEAdult probationers arrested citywide as a percentage of the NYPD arrest report (monthly average)2.6%2.6%2.8%2.9%3.1%2.6%2.6%Down<_5_yr_trend>UpDOP1bTRUEJuvenile probationer rearrest rate (monthly average) (%)3.0%2.9%2.7%3.5%3.9%2.6%3.0%Down<_5_yr_trend>UpDOP1bTRUEJuvenile probationers arrested citywide as a percentage of the NYPD arrest report (monthly average)0.3%0.3%0.2%0.3%0.3%**Neutral<_5_yr_trend>NeutralDOP2aFALSEAdult probationer early discharge rate (%)19%17%12%11%12%**Neutral<_5_yr_trend>DownDOP2aFALSEAdult probationer early discharge approval rate (%)80%82%81%76%81%**Up<_5_yr_trend>NeutralDOP2bFALSENew enrollments in alternative-to-placement (ATP) programsNANA194167160**Neutral<_5_yr_trend>NADOP2bFALSETotal probationers supervised in Enhanced Supervision Program (ESP)1,2871,158977738527**Down<_5_yr_trend>DownDOP2bTRUEJuvenile delinquency cases eligible for adjustment (%)40%37%34%28%31%32%32%Up<_5_yr_trend>DownDOP2bFALSE- low-risk (%)NANA47%37%38%**Up<_5_yr_trend>NADOP2bFALSE- medium-risk (%)NANA16%12%13%**Neutral<_5_yr_trend>NADOP2bFALSE- high-risk (%)NANA8%7%6%**Neutral<_5_yr_trend>NADOP3aFALSECompleted requests for interpretation19,39318,76416,50516,52015,859**Neutral<_5_yr_trend>DownDOP3aFALSELetters responded to in 14 days (%)100%100%97%77%100%**Up<_5_yr_trend>NeutralDOP3aFALSEE-mails responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralDORIS1aFALSERecords preserved and digitized277,675241,515121,955101,03310,651,475260,000260,000Up<_5_yr_trend>UpDORIS1aFALSENumber of library items available338,296345,151352,000358,825363,997**Up<_5_yr_trend>NeutralDORIS1aFALSEPublications and reports acquired7,3067,3827,2057,5477,113**Up<_5_yr_trend>NeutralDORIS1aFALSERecords accessioned in Municipal Archives (cubic ft.)7,4225,20614,8343,9202,738**Up<_5_yr_trend>DownDORIS1aFALSEWalk-in and program attendees at the Visitor CenterNANA2,0631,5081,318**Up<_5_yr_trend>NADORIS1bTRUEVital record requests responded to within 12 business days (%)83%76%69%49%17%60%60%Up<_5_yr_trend>DownDORIS1bTRUEAverage response time to vital record requests (days)7.98.810.41421.41212Down<_5_yr_trend>UpDORIS1bTRUEAverage response time to historical photo requests (days)8.11414.1917.21515Down<_5_yr_trend>UpDORIS2aTRUEAverage response time to agency requests for inactive records (days)1.51.31.210.922Down<_5_yr_trend>DownDORIS2aFALSERequests for stored records processed within 48 hours (%)87%95%92%98%100%**Up<_5_yr_trend>UpDORIS2bFALSEWarehouse capacity available for new accessions (%)6%10%7%4%5%**Neutral<_5_yr_trend>DownDORIS2bFALSERecords transferred into Municipal Records Center (cubic ft. )18,72163,42647,25020,50927,837**Up<_5_yr_trend>DownDORIS2cTRUEAverage time between records disposal eligibility and application sent to Law Department (months)3.51.10.60.60.522Down<_5_yr_trend>DownDORIS2cTRUEAverage time for Law Department to approve records disposal application (months)4.61.62.41.60.833Down<_5_yr_trend>DownDORIS2cFALSERecords disposed from Municipal Records Center (cubic ft. )56,7242,47418,09711,28215,262**Up<_5_yr_trend>DownDORIS3aFALSELetters responded to in 14 days (%)100%100%92%92%100%**Up<_5_yr_trend>NeutralDORIS3aFALSEE-mails responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralDORIS3aFALSECORE facility rating9892939391**Up<_5_yr_trend>NeutralDOT1aTRUEBridges rated - Good or very good (%) (calendar year)40.7%41.2%41.4%42.0%42.1%40.7%40.7%Up<_5_yr_trend>NeutralDOT1aFALSE- Fair (%)58.8%58.4%58.4%57.9%57.9%**Down<_5_yr_trend>NeutralDOT1aFALSE- Poor (%)0.5%0.4%0.1%0.1%0.0%**Down<_5_yr_trend>DownDOT1bTRUEStreets maintained with a pavement rating of - Good (%)71.4%73.4%69.6%69.3%70.0%71.0%71.0%Up<_5_yr_trend>NeutralDOT1bFALSE- Fair (%)28.1%26.2%29.8%30.0%29.3%**Down<_5_yr_trend>NeutralDOT1bFALSE- Poor (%)0.5%0.4%0.6%0.7%0.7%**Down<_5_yr_trend>UpDOT1bTRUEAverage time to close a pothole work order where repair was done (days)10.82.31.45.65.655Down<_5_yr_trend>DownDOT1bFALSEPothole work orders56,39936,40143,97254,66760,809**Down<_5_yr_trend>UpDOT1bFALSE- Local streets305,001200,666213,475323,384370,204**Up<_5_yr_trend>UpDOT1bFALSELane miles resurfaced citywide1,003.001,006.60810.61,005.901,019.70**Up<_5_yr_trend>NeutralDOT1bFALSEAverage cost per lane mile resurfaced citywide ($)$153,790 $150,830 $192,536 $169,201 NA**Down<_5_yr_trend>NADOT1bFALSEAverage in-house cost of asphalt per ton ($)$63.18 $61.26 $63.04 $61.25 NA**Down<_5_yr_trend>NADOT1bFALSEAverage vendor cost of asphalt per ton ($)$69.06 $73.29 $76.64 $63.24 NA**Down<_5_yr_trend>NADOT1bFALSEConstruction permits issued264,532325,839348,051418,245473,303**Up<_5_yr_trend>UpDOT1bFALSEInspections of permitted street work539,933564,852543,921641,061581,527**Up<_5_yr_trend>UpDOT1bFALSE- Street work rated satisfactory (%)74%76%77%76%75%75%75%Up<_5_yr_trend>NeutralDOT1bFALSEPost-audit inspections for completed street work240,634274,714302,689329,664292,453**Up<_5_yr_trend>UpDOT1bFALSE- Completed street work that passed inspection (%)80%81%80%75%75%**Up<_5_yr_trend>NeutralDOT1bFALSEAdopt-A-Highway adoption rate (%)69.3%66.3%67.4%76.8%81.5%70.0%70.0%Up<_5_yr_trend>UpDOT1bFALSEAdopted highway miles that receive a service rating of good (%)100.0%100.0%99.4%98.9%94.3%**Up<_5_yr_trend>NeutralDOT1bTRUEMuni-meters that are operable (%)99.1%99.2%99.2%99.3%99.2%98.0%98.0%Up<_5_yr_trend>NeutralDOT1bFALSETotal violations issued27,51130,43827,38233,84334,266**Up<_5_yr_trend>UpDOT1bFALSEViolations admitted to or upheld at the Environmental Control Board (%)NA89.6%88.1%92.0%91.0%**Up<_5_yr_trend>NADOT1cTRUEAverage time to respond to high priority traffic signal defect and make safe (hours:minutes)NANANA2:051:472:002:00Down<_5_yr_trend>NADOT1cTRUEAverage time to repair priority regulatory signs after notification (days)1.91.92.21.82.233Down<_5_yr_trend>UpDOT1cFALSEAverage time to repair street lights - by DOT (days)2.22.52.72.52.3**Down<_5_yr_trend>NeutralDOT1cFALSEAverage time to repair street lights - by ConEd (days)14.312.514.114.915.6**Down<_5_yr_trend>UpDOT2aFALSE- Bicyclists/pedestrians158176168172159**Down<_5_yr_trend>NeutralDOT2aFALSE- Motorists/passengers781159311390**Down<_5_yr_trend>NeutralDOT2aFALSECollisions involving DOT vehiclesNANA452461329**Down<_5_yr_trend>NADOT2aTRUESpeed humps installed135184300274382250250Up<_5_yr_trend>UpDOT2aTRUERoadway safety markings installed (000,000) (linear feet)22.530.927.128.440.44050Up<_5_yr_trend>UpDOT2aFALSEAccessible pedestrian signals installed2231930182525Up<_5_yr_trend>UpDOT2bTRUEStaten Island Ferry - Customer accident injury rate (per million passengers)1.352.121.121.511.481.341.34Down<_5_yr_trend>NeutralDOT3aTRUEStaten Island Ferry - Trips that are on time (%)90.9%88.9%88.6%91.1%92.1%90.0%90.0%Up<_5_yr_trend>NeutralDOT3aFALSE- Ridership (000)21,40422,17821,39921,06821,911**Up<_5_yr_trend>NeutralDOT3aFALSE- Average cost per passenger ($)$5.35 $5.48 $5.38 $5.75 $5.87 **Down<_5_yr_trend>NeutralDOT3aFALSEPrivate ferry service - Total ridership (000)8,3269,0209,9769,6569,830**Up<_5_yr_trend>UpDOT3aFALSE- Number of permanent routes2021212121**Up<_5_yr_trend>NeutralDOT3aFALSECiti Bike annual membershipNANANA92,59873,369**Up<_5_yr_trend>NADOT3aFALSE- Trips (000)NANANA9,4098,765**Up<_5_yr_trend>NADOT3aFALSEBicycle lane miles installed33.125.851.965.951.25050Up<_5_yr_trend>UpDOT3aFALSEBicycle racks installed2,7501,2863,5413,6562,4081,5001,500Up<_5_yr_trend>UpDOT3aFALSESelect Bus Service ridership (000) (annual)16,50824,85028,53536,96145,200**Up<_5_yr_trend>UpDOT3aFALSE- Route miles (cumulative)1618386165**Up<_5_yr_trend>UpDOT3aFALSEAverage travel speed (miles per hour) - Manhattan Central Business District9.29.19.18.78.3**Up<_5_yr_trend>NeutralDOT3aFALSECrossing points with pedestrian ramps installed (%)91%94%95%97%97%**Up<_5_yr_trend>NeutralDOT4aTRUEPedestrian volume index113.2NA112.9111.1112.7**Neutral<_5_yr_trend>NADOT4aFALSEPedestrian space installed (square feet)146,116231,021360,057297,408230,956**Up<_5_yr_trend>UpDOT4aFALSEExisting newsstands converted to new model (%)77.7%86.4%91.1%93.7%94.0%**Up<_5_yr_trend>UpDOT5aFALSEBridge projects (structural work) substantially completed on schedule (%)100%91%71%100%100%100%100%Up<_5_yr_trend>NeutralDOT6aFALSECases commenced against the City in state and federal court2,1182,2461,9271,9192,173**Neutral<_5_yr_trend>NeutralDOT6aFALSEPayout ($000)$65,407 $63,347 $71,747 $63,272 $50,636 **Down<_5_yr_trend>DownDOT6aFALSEWorkplace injuries reportedNA541411359390**Down<_5_yr_trend>NADOT7aFALSEEmails responded to in 14 days (%)92%93%92%89%95%90%90%Up<_5_yr_trend>NeutralDOT7aFALSELetters responded to in 14 days (%)93%94%84%90%95%90%90%Up<_5_yr_trend>NeutralDOT7aFALSECalls answered in 30 seconds (%)61%31%45%73%60%70%70%Up<_5_yr_trend>UpDOT7aFALSEAverage customer in-person wait time (minutes)32NANA3**Down<_5_yr_trend>NADOT7aFALSECompleted customer requests for interpretation1,1087356557981,261**Neutral<_5_yr_trend>UpDOT7aFALSECORE customer experience rating (0-100)91909297959090Up<_5_yr_trend>NeutralDOT7bFALSEPercent meeting time to close - Street Condition - Pothole (30 days)90%100%100%97%98%98%98%Neutral<_5_yr_trend>NeutralDOT7bFALSEPercent meeting time to first action - Street Light Condition - Street Light Out (10 days)100%96%99%93%99%98%98%Neutral<_5_yr_trend>NeutralDOT7bFALSEPercent meeting time to first action - Street Condition - Failed Street Repair (10 days)86%81%90%92%92%85%85%Neutral<_5_yr_trend>UpDPR1aTRUEParks rated acceptable for overall condition (%)84%82%85%87%86%85%85%Up<_5_yr_trend>NeutralDPR1aFALSE- Overall condition of small parks and playgrounds (%)83%79%83%85%85%**Up<_5_yr_trend>NeutralDPR1aFALSE- Overall condition of large parks (%)70%69%74%77%78%**Up<_5_yr_trend>UpDPR1aFALSE- Overall condition of greenstreets (%)96%96%96%97%97%**Up<_5_yr_trend>NeutralDPR1aTRUEParks rated acceptable for cleanliness (%)88%88%90%91%92%90%90%Up<_5_yr_trend>NeutralDPR1aFALSE- Cleanliness of small parks and playgrounds (%)88%87%89%91%91%**Up<_5_yr_trend>NeutralDPR1aFALSE- Cleanliness of large parks (%)75%77%84%85%86%**Up<_5_yr_trend>UpDPR1aFALSE- Cleanliness of greenstreets (%)97%97%98%99%99%**Up<_5_yr_trend>NeutralDPR1aTRUEPlay equipment rated acceptable (%)91%92%93%93%92%95%95%Up<_5_yr_trend>NeutralDPR1aTRUESafety surfaces rated acceptable (%)92%92%93%94%95%95%95%Up<_5_yr_trend>NeutralDPR1aTRUEComfort stations in service (in season only) (%)92%93%94%95%97%95%95%Up<_5_yr_trend>NeutralDPR1aTRUESpray showers in service (in season only) (%)91%97%92%96%94%95%95%Up<_5_yr_trend>NeutralDPR1aTRUEDrinking fountains in service (in season only) (%)93%93%95%95%94%95%95%Up<_5_yr_trend>NeutralDPR1aTRUERecreation centers rated acceptable for cleanliness (%)94%100%100%98%100%93%93%Up<_5_yr_trend>NeutralDPR1aTRUERecreation centers rated acceptable for overall condition (%)87%87%85%86%83%85%85%Up<_5_yr_trend>NeutralDPR1aFALSEMonuments receiving annual maintenance (%)67%75%63%63%63%**Up<_5_yr_trend>DownDPR1bFALSESummonses issued17,07115,79511,80916,31015,323**Neutral<_5_yr_trend>NeutralDPR1bFALSEViolations admitted to or upheld at the Environmental Control Board (%)NA79.80%81.10%84.80%87.20%**Up<_5_yr_trend>NADPR2aTRUEStreet trees pruned - Block program30,77629,49746,69759,60797,88870,00095,000Up<_5_yr_trend>UpDPR2aFALSE- Annual pruning goal completed (%)114%109%173%119%140%**Up<_5_yr_trend>UpDPR2aFALSE- Trees pruned as a percent of pruning eligible trees6%6%10%12%23%**Up<_5_yr_trend>UpDPR2aFALSETrees removed14,11716,24822,92016,58615,964**Neutral<_5_yr_trend>NeutralDPR2aFALSE- Street trees removed (in response to service request)8,9358,6889,76510,52510,702**Neutral<_5_yr_trend>UpDPR2aTRUE- Removed within 30 days of service request (%)93%94%91%99%97%95%95%Up<_5_yr_trend>NeutralDPR2bTRUETotal public service requests received - Forestry112,786108,633118,16677,03080,009**Neutral<_5_yr_trend>DownDPR2bFALSE- Tree emergencies27,52931,56150,77514,44917,417**Neutral<_5_yr_trend>DownDPR2bFALSE- Down treesNANA8.315.715.3**Down<_5_yr_trend>NADPR2bFALSE- Hanging tree limbsNANA13.229.418.8**Down<_5_yr_trend>NADPR2bFALSE- Down tree limbsNANA11.918.617.3**Down<_5_yr_trend>NADPR2cFALSE- Trees planted - Other26,19433,19526,96739,53822,71030,000*Neutral<_5_yr_trend>NeutralDPR3aFALSECapital projects completed165132123114848095Neutral<_5_yr_trend>DownDPR3aTRUECapital projects completed on time or early (%)56%49%76%72%90%80%80%Up<_5_yr_trend>UpDPR3aFALSECapital projects completed within budget (%)85%80%77%78%86%85%85%Up<_5_yr_trend>NeutralDPR3bFALSENew Yorkers living within walking distance of a parkNANANANA79.40%**Up<_5_yr_trend>NADPR4aTRUEAttendance at outdoor Olympic and intermediate pools (calendar year)1,728,3181,725,2571,450,3151,434,0111,790,628**Neutral<_5_yr_trend>NeutralDPR4aFALSEAttendance at historic house museums805,838841,005725,376833,929783,024**Up<_5_yr_trend>NeutralDPR4aFALSEAttendance at skating rinks527,313528,511530,299595,887548,677**Up<_5_yr_trend>NeutralDPR4aFALSETotal attendance at non-recreation center programs375,549282,041528,980503,9191,076,194**Up<_5_yr_trend>UpDPR4bFALSEParks with an affiliated volunteer group (%)NANANA48%52%**Up<_5_yr_trend>NADPR4bFALSEVolunteer turnout30,71128,78337,75434,13740,932**Up<_5_yr_trend>UpDPR5aFALSECases commenced against the City in state and federal court285301270294292**Neutral<_5_yr_trend>NeutralDPR5aFALSEPayout ($000)$16,248 $17,708 $24,342 $16,760 $12,690 **Down<_5_yr_trend>DownDPR5aFALSECollisions involving City vehicles464401464496540**Down<_5_yr_trend>UpDPR5aFALSEWorkplace injuries reported353344358397396**Down<_5_yr_trend>UpDPR6aFALSEEmails routed and responded to in 14 days (%)57%58%45%38%52%60%60%Up<_5_yr_trend>DownDPR6aFALSELetters routed and responded to in 14 days (%)55%54%37%30%43%60%60%Up<_5_yr_trend>DownDPR6aFALSECompleted customer requests for interpretation3957456081**Neutral<_5_yr_trend>UpDPR6aFALSECORE customer experience rating (0-100)88868991938585Up<_5_yr_trend>NeutralDPR6aFALSERespondents who rated parks acceptable for overall condition (%) (calendar year)88%84%86%91%84%85%85%Up<_5_yr_trend>NeutralDPR6bFALSEPercent meeting time to first action - Damaged Tree - Branch or Limb Has Fallen Down (8 days)97%94%94%82%83%95%95%Neutral<_5_yr_trend>DownDPR6bFALSEPercent meeting time to first action - Dead Tree - Dead/Dying Tree (7 days)94%87%87%69%69%90%90%Neutral<_5_yr_trend>DownDSNY1aTRUEStreets rated acceptably clean (%)94.5%95.5%94.5%93.3%92.7%92.0%92.0%Up<_5_yr_trend>NeutralDSNY1aFALSEStreets rated filthy (%)0.3%0.2%0.2%0.4%0.4%**Neutral<_5_yr_trend>UpDSNY1aTRUESidewalks rated acceptably clean (%)96.7%96.3%96.1%96.0%95.5%97.0%97.0%Up<_5_yr_trend>NeutralDSNY1aFALSESidewalks rated filthy (%)0.3%0.3%0.4%0.3%0.4%**Neutral<_5_yr_trend>UpDSNY1aFALSEViolations issued for dirty sidewalksNA35,40728,69039,97549,828**Neutral<_5_yr_trend>NADSNY1aFALSEViolations issued for illegal posting41,28630,51216,18218,21711,601**Neutral<_5_yr_trend>DownDSNY1bTRUEVacant lot cleaning requestsNANA3,0562,5392,3672,5002,500Neutral<_5_yr_trend>NADSNY1bTRUELots cleaned citywide4,2334,5443,6072,9973,2063,2003,200Neutral<_5_yr_trend>DownDSNY2aTRUETons of refuse disposed (000)3,261.203,269.503,262.803,193.803,176.903,281.003,150.00Down<_5_yr_trend>NeutralDSNY2aTRUERefuse tons per truck-shift10109.99.69.510.710.7Neutral<_5_yr_trend>NeutralDSNY2aTRUETrucks dumped on shift (%)45.9%48.1%47.2%43.5%44.6%45.6%45.6%Up<_5_yr_trend>NeutralDSNY2aFALSETons per day disposed10,83510,82610,87610,61110,554**Down<_5_yr_trend>NeutralDSNY2aFALSEAverage outage rate for all collection trucks (%)NA17%19%21%20%**Down<_5_yr_trend>NADSNY2aFALSEMissed refuse collections (%)1.8%0.1%1.1%0.0%0.0%**Neutral<_5_yr_trend>DownDSNY3aTRUECurbside and containerized recycling diversion rate (%)15.4%15.1%15.1%15.4%16.0%19.0%19.0%Up<_5_yr_trend>NeutralDSNY3aTRUECurbside and containerized recycled tons (000)554.4541.9539.2553.2575.4683.3683.3Up<_5_yr_trend>NeutralDSNY3aFALSERecycled tons per day3,9442,0652,0582,088NA2,2702,270Up<_5_yr_trend>NADSNY3aTRUERecycling tons per truck-shift5.25.15.15.15.26.26.2Up<_5_yr_trend>NeutralDSNY3aFALSEMissed recycling collections (%)1.3%0.0%3.3%0.0%0.0%**Neutral<_5_yr_trend>DownDSNY3aFALSERecycling trucks dumped on shift (%)25.6%29.7%29.2%25.7%25.8%**Up<_5_yr_trend>NeutralDSNY3aFALSERecycling summonses issued65,57875,21665,017107,049107,428**Neutral<_5_yr_trend>UpDSNY4aFALSESnowfall (total inches)61.56.82456.347.5**Neutral<_5_yr_trend>UpDSNY4aFALSESalt used (tons)353,76959,274183,597492,369522,841**Neutral<_5_yr_trend>UpDSNY5aFALSECases commenced against the City in state and federal court421573309341651**Neutral<_5_yr_trend>UpDSNY5aFALSEPayout ($000)$24,405 $31,763 $26,944 $32,265 $25,500 **Down<_5_yr_trend>NeutralDSNY5aFALSEPrivate transfer station permits5960595959**Neutral<_5_yr_trend>NeutralDSNY5aFALSEPrivate transfer station inspections performed5,1684,9675,0476,0225,998**Neutral<_5_yr_trend>UpDSNY5aFALSETotal Environmental Control Board violations issued349,714334,436259,909358,064402,251**Neutral<_5_yr_trend>UpDSNY5aFALSEViolations admitted to or upheld at the Environmental Control Board (%)NA84%84%86%88%**Neutral<_5_yr_trend>NADSNY5aFALSERefuse collection cost per ton ($)$261 $251 $252 $277 NA**Neutral<_5_yr_trend>NADSNY5aFALSERefuse cost per ton (fully loaded) ($)$413 $394 $392 $422 NA**Neutral<_5_yr_trend>NADSNY5aFALSEDisposal cost per ton ($)$152 $143 $140 $145 NA**Neutral<_5_yr_trend>NADSNY5aFALSERecycling cost per ton (fully loaded) ($)$642 $657 $656 $721 NA**Neutral<_5_yr_trend>NADSNY5aFALSERecycling collection cost per ton ($)$615 $629 $627 $692 NA**Neutral<_5_yr_trend>NADSNY5aFALSEPaper recycling revenue per ton ($)$12 $25 $11 $11 $11 **Neutral<_5_yr_trend>DownDSNY5aFALSERemoval cost per inch of snow ($000)NA$4,300 $1,602 $2,330 $2,444 **Neutral<_5_yr_trend>NADSNY5aFALSECollisions involving City vehiclesNA1,5802,0932,4572,468**Down<_5_yr_trend>NADSNY5aFALSEWorkplace injuries reported (uniform and civilian)NANA1,5721,5391,266**Down<_5_yr_trend>NADSNY6aFALSECompleted requests for interpretation250817**Neutral<_5_yr_trend>UpDSNY6aFALSELetters responded to in 14 days (%)71%65%52%65%58%**Up<_5_yr_trend>DownDSNY6aFALSEE-mails responded to in 14 days (%)83%75%69%75%64%**Up<_5_yr_trend>DownDYCD1aFALSENumber of young people involved in DYCD-funded programs214,603201,194212,407247,705288,767**Up<_5_yr_trend>UpDYCD1aFALSEComprehensive After School System of NYC (COMPASS NYC) enrollment68,68063,00065,95771,585112,60085,000105,000Neutral<_5_yr_trend>UpDYCD1aTRUECOMPASS NYC programs meeting attendance rate goal - elementary (school year) (%)86%87%84%83%87%80%80%Up<_5_yr_trend>NeutralDYCD1aTRUECOMPASS NYC programs meeting target enrollment (school year) (%)97%98%96%95%96%85%85%Up<_5_yr_trend>NeutralDYCD1aTRUECOMPASS NYC programs meeting target enrollment (summer) (%)99%97%93%95%92%90%90%Up<_5_yr_trend>NeutralDYCD1aFALSEBeacon programs' enrollment as a percentage of the minimum annual target (%)108%117%156%110%110%100%100%Up<_5_yr_trend>NeutralDYCD1aFALSECalls to Youth Connect41,62134,60936,86734,19147,28148,00048,000Up<_5_yr_trend>UpDYCD1bTRUEYouth reunited with family or placed in a suitable environment from crisis shelters (%)79%80%86%83%89%75%75%Up<_5_yr_trend>UpDYCD1bTRUEYouth reunited with family or placed in a suitable environment from Transitional Independent Living (TIL) centers (%)87%93%91%93%92%85%85%Up<_5_yr_trend>NeutralDYCD1bFALSECertified residential beds for runaway or homeless youth256250247329337**Neutral<_5_yr_trend>UpDYCD1bFALSERunaway and homeless youth served - crisis beds1,6861,3461,4781,7442,1931,4001,400Neutral<_5_yr_trend>UpDYCD1bFALSERunaway and homeless youth served - transitional independent living beds248341332355361250250Neutral<_5_yr_trend>UpDYCD1bTRUEUtilization rate for crisis beds (%)82%98%98%98%99%90%90%Up<_5_yr_trend>UpDYCD1bTRUEUtilization rate for transitional independent living beds (%)73%86%91%94%96%85%85%Up<_5_yr_trend>UpDYCD2aFALSESummer Youth Employment Program (SYEP) participants35,72530,62829,41635,95747,12633,00033,000Neutral<_5_yr_trend>UpDYCD2aFALSENumber of Summer Youth Employment Program contracts6864649898**Neutral<_5_yr_trend>UpDYCD2aFALSEValue of Summer Youth Employment Program contracts ($000)$9,443 $8,116 $8,641 $15,036 $17,145 **Neutral<_5_yr_trend>UpDYCD2aFALSEParticipants in WIA-funded Out-of-School Youth program1,7781,9001,8631,7211,800**Neutral<_5_yr_trend>NeutralDYCD2aFALSEParticipants in WIA-funded In-School Youth program5,0242,4012,3952,5272,678**Neutral<_5_yr_trend>DownDYCD2bTRUEYouth who are out-of-school, attend a DYCD-funded training or employment program, and are placed in post-secondary education, employment, or advanced training in the 1st quarter after exiting the program (%)67%68%70%68%68%69%69%Up<_5_yr_trend>NeutralDYCD2bTRUEYouth who attend a training program while in school and are placed in post-secondary education, employment, or advanced training during the 1st quarter after exiting the program (%)77%78%77%78%82%69%69%Up<_5_yr_trend>NeutralDYCD2bFALSEYouth who are out-of-school, attend a DYCD-funded training or employment program, and attain a degree or certificate by the end of the 3rd quarter after exiting the program (%)61%68%66%65%68%63%63%Up<_5_yr_trend>NeutralEDC3bFALSENew York City Industrial Development Agency projects - Contracts closed712202114**Up<_5_yr_trend>UpDYCD2bFALSEYouth who attend a DYCD-funded training or employment program while in school and attain a degree or certificate by the end of the 3rd quarter after exiting the program (%)72%75%77%77%78%63%63%Up<_5_yr_trend>NeutralDYCD3aTRUECommunity anti-poverty program participants achieving target outcomes designated for clients in each program area (%)52%59%60%61%67%60%60%Up<_5_yr_trend>UpDYCD3aFALSEParticipants in community anti-poverty programs29,50222,23922,65723,40319,128**Neutral<_5_yr_trend>DownDYCD3bFALSEParticipants in DYCD-funded English literacy programs7,3504,6474,6434,3064,0686,5005,100Neutral<_5_yr_trend>DownDYCD3bTRUEParticipants in DYCD-funded English literacy programs meeting federal standards of improvement in their ability to read, write, and speak English (%)55%56%59%54%52%55%55%Up<_5_yr_trend>NeutralDYCD3cFALSECitizenship applications filed with the United States Citizenship and Immigration Services (USCIS)862245315270503500Neutral<_5_yr_trend>DownDYCD3cFALSEParticipants achieving positive outcomes in immigration assistance programs (%)60%51%53%58%59%50%50%Up<_5_yr_trend>NeutralDYCD3cFALSEParticipants in immigration assistance programs5,7804,0474,2635,4227,058**Neutral<_5_yr_trend>UpDYCD4aTRUEContracts terminated2244222Neutral<_5_yr_trend>UpDYCD4aTRUEAgency assessments completed as a percent of total agency contracts (%)90%90%97%91%NA90%90%Up<_5_yr_trend>NADYCD4aFALSEFiscal audits conducted345340310305290345345Neutral<_5_yr_trend>DownDYCD4aFALSEExpenditure report reviews23,90624,18522,49525,35221,687**Neutral<_5_yr_trend>NeutralDYCD4aFALSEProgrammatic reviews/contract monitoring9,83210,66510,51811,00814,622**Neutral<_5_yr_trend>UpDYCD4aFALSEAgency assessments completed8921,1101,6631,579NA**Neutral<_5_yr_trend>NADYCD4aFALSEContracts funded2,5722,6312,8882,6913,046**Neutral<_5_yr_trend>UpDYCD4aFALSEValue of agency contracts ($000)$272,167 $249,526 $275,789 $328,301 $478,784 **Neutral<_5_yr_trend>UpDYCD4aFALSEValue of intracity agreements ($000)$4,105 $4,244 $4,246 $5,366 $9,460 **Neutral<_5_yr_trend>UpDYCD5aFALSECompleted customer requests for interpretation1,5251,4151,7081,5151,986**Neutral<_5_yr_trend>UpDYCD5aFALSELetters responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralDYCD5aFALSEE-mails responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralDYCD5aFALSECalls answered in 30 seconds (%)53%38%54%94%47%**Up<_5_yr_trend>UpEDC1aTRUEProjected new private investment related to sale/long-term lease of City-owned property ($000,000)$63.0 $432.3 $331.2 $6,020.5 $2,003.3 $425.0 $534.0 Up<_5_yr_trend>UpEDC1aFALSECapital expenditures ($000,000) (excludes asset management and funding agreements)NANA$365.00 $296.30 $244.50 **Neutral<_5_yr_trend>NAEDC1aFALSEGraffiti sites cleaned17,21013,36710,7277,90910,295**Neutral<_5_yr_trend>DownEDC1aFALSESquare feet of graffiti removed (000)5,9124,2424,0784,3255,913**Neutral<_5_yr_trend>NeutralEDC1aFALSEEast River ferry - Average monthly ridership85,43892,026101,579107,494113,366**Up<_5_yr_trend>UpEDC2aFALSECapital expenditures on asset management ($000,000)NANA$11.50 $46.40 $67.20 **Neutral<_5_yr_trend>NAEDC2aTRUEOccupancy rate of NYCEDC-managed property (%)91.7%95.0%95.7%97.3%93.3%95.0%95.0%Up<_5_yr_trend>NeutralEDC2aFALSEPortfolio revenue generated ($000,000)NANA$180.3 $199.4 $192.4 **Up<_5_yr_trend>NAEDC2aFALSESquare footage of assets actively managed by NYCEDC (000)57,274.065,570.365,537.166,394.367,266.8**Neutral<_5_yr_trend>UpEDC2aFALSEOutstanding violations at beginning of the periodNANA553525**Down<_5_yr_trend>NAEDC2aFALSEOutstanding violations closed during the periodNANA192322**Up<_5_yr_trend>NAEDC3aFALSEPrivate sector jobs in innovation industries (%)NANA14.5%14.6%14.7%**Up<_5_yr_trend>NAEDC3aFALSENew York City unemployment rate (%)8.9%9.4%8.5%8.2%6.6%**Down<_5_yr_trend>DownEDC3bTRUE- Projected three-year job growth associated with closed contracts2701,4525,34812,23810,8222,1002,500Up<_5_yr_trend>UpEDC3bFALSE- Private investment leveraged on closed projects ($000,000)NANA$1,710.5 $5,189.0 $3,596.2 **Up<_5_yr_trend>NAEDC3bFALSEBuild NYC Resource Corporation - Contracts closedNA4242123**Up<_5_yr_trend>NAEDC3bTRUE- Projected three-year job growth associated with closed contractsNA12491307211300300Up<_5_yr_trend>NAEDC3bFALSE- Private investment leveraged on closed projects ($000,000)NANA$513.7 $555.8 $777.8 **Up<_5_yr_trend>NAEDC3bFALSEValue of funding disbursed pursuant to City funding agreements ($000,000)$71.1 $104.8 $91.0 $166.3 $168.7 **Neutral<_5_yr_trend>UpEDC4aFALSEProject employees reported to be earning a living wage or more (%)NANANA94%NA**Up<_5_yr_trend>NAFDNY1aFALSEStructural fires per 100,000 peopleNA306307314330**Down<_5_yr_trend>NAFDNY1aFALSECompleted inspections performed by civilian fire prevention personnel173,695189,768184,749190,346191,290185,000185,000Up<_5_yr_trend>NeutralFDNY1aFALSEViolation orders issuedNA38,48240,94644,86043,542**Neutral<_5_yr_trend>NAFDNY1aFALSEViolation orders correctedNA30,78130,37740,95337,390**Neutral<_5_yr_trend>NAFDNY1aFALSEViolation orders corrected (%)NA80%74%91%86%**Up<_5_yr_trend>NAFDNY1aFALSESummonses issued2,1531,2451,2688,2078,035**Neutral<_5_yr_trend>UpFDNY1aTRUEHazard complaints resolved within one day (%)61%57%65%59%79%70%80%Up<_5_yr_trend>UpFDNY1aFALSECompleted risk-based inspections performed by uniformed personnelNANANA42,60335,948**Neutral<_5_yr_trend>NAFDNY1aFALSECompleted mandatory inspections performed by uniformed personnelNANANA50,22447,282**Neutral<_5_yr_trend>NAFDNY1aFALSEInvestigations6,5256,6367,0287,2107,679**Up<_5_yr_trend>UpFDNY1aFALSEArson fires2,0732,0081,8311,7661,719**Down<_5_yr_trend>DownFDNY1aFALSEFire safety education presentations8,0078,7768,1848,6129,497**Neutral<_5_yr_trend>UpFDNY1bFALSEEnd-to-end average response time to structural fires (minutes:seconds)NANA4:474:494:51**Down<_5_yr_trend>NAFDNY1bTRUEAverage response time to structural fires (FDNY dispatch and travel time only) (minutes:seconds)4:034:014:064:084:114:104:10Down<_5_yr_trend>NeutralFDNY1bFALSEAverage response time to all fire unit emergencies (FDNY dispatch and travel time only) (minutes:seconds)4:404:354:464:464:50**Down<_5_yr_trend>NeutralFDNY1bFALSETotal fire unit runs1,004,594971,947983,6151,054,7521,138,509**Neutral<_5_yr_trend>UpFDNY1cFALSECivilian fire fatalities per 100,000 people0.90.90.610.7**Down<_5_yr_trend>DownFDNY2aFALSEEnd-to-end combined response time to life-threatening medical emergencies by ambulance & fire units (minutes:seconds)NANANANA8:52**Down<_5_yr_trend>NAFDNY2aFALSEEnd-to-end average response time to life-threatening medical emergencies by ambulance units (minutes:seconds)NANA9:229:319:16**Down<_5_yr_trend>NAFDNY2aFALSEEnd-to-end average response time to life-threatening medical emergencies by fire units (minutes:seconds)NANA6:517:027:43**Down<_5_yr_trend>NAFDNY2aTRUECombined response time to life-threatening medical emergencies by ambulance & fire units (FDNY dispatch and travel time only) (minutes:seconds)6:055:325:475:496:055:485:48Down<_5_yr_trend>NeutralFDNY2aTRUEAverage response time to life-threatening medical emergencies by ambulance units (FDNY dispatch and travel time only) (minutes:seconds)7:006:256:456:467:046:456:45Down<_5_yr_trend>NeutralFDNY2aTRUEAverage response time to life-threatening medical emergencies by fire units (FDNY dispatch and travel time only) (minutes:seconds)4:204:114:164:214:274:194:19Down<_5_yr_trend>NeutralFDNY2aFALSELife-threatening medical emergency incidents468,791461,830450,423461,339526,904**Neutral<_5_yr_trend>UpFDNY2bFALSECardiac arrest incidents24,18723,75923,53824,98529,719**Neutral<_5_yr_trend>UpFDNY2bFALSEAverage cost of ambulance tour per day ($)$1,731 $1,799 $1,809 $1,876 $1,901 **Neutral<_5_yr_trend>NeutralFDNY2bFALSEAverage ambulance tours per day (total 911 system)9569899931,0251,057**Neutral<_5_yr_trend>NeutralFDNY3aFALSEApparatus collisions (fire unit)543439447451465**Down<_5_yr_trend>DownFDNY3aFALSEAmbulance collisions690699793730790**Down<_5_yr_trend>UpFDNY3aFALSEFire workplace injuries reported (uniform and civilian)NA10,2758,4477,6557,850**Down<_5_yr_trend>NAFDNY3aFALSEEMS workplace injuries reportedNA1,4561,3131,6631,651**Down<_5_yr_trend>NAFDNY3aFALSEAverage annual cost of an engine company ($000,000)$6.6 $6.7 $6.7 $6.9 $6.8 **Neutral<_5_yr_trend>NeutralFDNY3aFALSEAverage annual cost of a ladder company ($000,000)$8.0 $8.4 $8.4 $8.6 $8.6 **Neutral<_5_yr_trend>NeutralFDNY3aFALSEAverage time from inspection request until inspection (days) - Fire alarm inspections3432323232**Down<_5_yr_trend>NeutralFDNY3aFALSEAverage time from inspection request until inspection (days) - Rangehood inspections15555**Down<_5_yr_trend>UpFDNY3aFALSEViolations admitted to or upheld at the Environmental Control Board (%)NA92%91%91%93%**Neutral<_5_yr_trend>NAFDNY4aFALSECompleted requests for interpretation2,7372,5632,8913,7214,501**Neutral<_5_yr_trend>UpFDNY4aFALSELetters responded to in 14 days (%)80%100%66%95%92%**Up<_5_yr_trend>NeutralFDNY4aFALSEE-mails responded to in 14 days (%)70%79%85%97%37%**Up<_5_yr_trend>DownFDNY4aFALSEAverage in-person wait time to speak with a customer service agent (minutes:seconds)11:1614:5212:1413:1411:22**Down<_5_yr_trend>NeutralFDNY4aFALSECORE facility rating9176969991**Up<_5_yr_trend>UpHHC1aTRUEPrenatal patients retained in care through delivery (%)86.4%85.8%83.0%85.5%87.1%90.0%90.0%Up<_5_yr_trend>NeutralHHC1aTRUEHIV patients retained in care (%) (annual)87.4%87.4%84.3%86.6%86.1%85.0%85.0%Up<_5_yr_trend>NeutralHHC1aTRUEAverage wait time for a primary care visit at hospitals and diagnostic and treatment centers (minutes) - Adult medicineNANANANA156030Down<_5_yr_trend>NAHHC1aTRUEAverage wait time for a primary care visit at hospitals and diagnostic and treatment centers (minutes) - Pediatric medicineNANANANA96030Down<_5_yr_trend>NAHHC1aTRUEAverage wait time for a primary care visit at hospitals and diagnostic and treatment centers (minutes) - Women's healthNANANANA196030Down<_5_yr_trend>NAHHC1aFALSECalendar days to third next available new appointment - adult medicineNANANANA29.91414Down<_5_yr_trend>NAHHC1aFALSECalendar days to third next available new appointment - pediatric medicineNANANANA6.555Down<_5_yr_trend>NAHHC1bFALSETotal Medicaid Managed Care, Child Health Plus and Family Health Plus enrollees498,324521,434525,804526,460560,631513,400513,400Up<_5_yr_trend>UpHHC1bFALSE- MetroPlus Medicaid, Child Health Plus and Family Health Plus enrollees401,967420,459413,893407,572428,668446,932446,932Up<_5_yr_trend>NeutralNYPD4aFALSE- Exceptionally good45687**Up<_5_yr_trend>UpHHC1cFALSETwo-year olds immunized (%) (annual)97.0%97.0%97.0%NANA98.0%98.0%Up<_5_yr_trend>NAHHC1cTRUEEligible women receiving a mammogram screening from HHC (%)72.0%73.0%73.9%75.6%77.8%70.0%80.0%Up<_5_yr_trend>NeutralHHC1cTRUEGeneral care average length of stay (days)4.64.7555.14.74.7Down<_5_yr_trend>UpHHC1cTRUENet days of revenue for accounts receivable52.356.448.354.659.65656Down<_5_yr_trend>NeutralHHC1dTRUEEmergency room revisits for adult asthma patients (%)5.1%5.4%6.0%6.2%6.1%5.0%5.0%Down<_5_yr_trend>UpHHC1dTRUEEmergency room revisits for pediatric asthma patients (%)2.7%3.7%3.8%2.9%3.1%3.2%3.2%Down<_5_yr_trend>NeutralHHC1dFALSEAdult patients discharged with a principal psychiatry diagnosis who are readmitted within 30 days (%)8.7%7.0%6.5%7.4%7.4%8.5%8.5%Down<_5_yr_trend>DownHPD1aFALSETotal complaints reported611,989589,245541,397548,626553,135**Neutral<_5_yr_trend>DownHPD1aTRUE- Emergency complaints reported407,772388,276364,627363,501348,447**Neutral<_5_yr_trend>DownHPD1aFALSEInspections completed678,038697,736661,206675,760664,960600,000600,000Neutral<_5_yr_trend>NeutralHPD1aFALSEInspection visits per team per day11.311.812.212.312.2**Up<_5_yr_trend>NeutralHPD1aFALSERatio of completed inspections to attempted inspections (%)71%71%72%78%80%**Up<_5_yr_trend>UpHPD1aFALSETotal complaints closed612,428599,374540,035544,229547,823**Neutral<_5_yr_trend>DownHPD1aFALSE- Emergency complaints closed408,379389,952364,049363,995346,603**Neutral<_5_yr_trend>DownHPD1aFALSE- Heat and hot water115,58399,430108,742120,106122,753**Neutral<_5_yr_trend>UpHPD1aFALSE- Lead38,04739,86234,02233,60032,528**Neutral<_5_yr_trend>DownHPD1aFALSE- Other emergency254,749250,660221,285210,289191,322**Neutral<_5_yr_trend>DownHPD1aTRUEAverage time to close emergency complaints (days)12.310.310.211.913.31212Down<_5_yr_trend>UpHPD1aTRUEAverage time to close nonemergency complaints (days)16.841.714.518.127.92020Down<_5_yr_trend>NeutralHPD1aFALSENonemergency complaints closed within 20 days of receipt (%)NANA82%78%69%**Up<_5_yr_trend>NAHPD1bFALSETotal violations issued462,721468,644385,507390,951408,874**Neutral<_5_yr_trend>DownHPD1bFALSE- Emergency violations issued88,34292,66578,56477,90975,122**Neutral<_5_yr_trend>DownHPD1bFALSE- Heat and hot water12,94510,86912,21612,35210,478**Neutral<_5_yr_trend>DownHPD1bFALSE- Lead21,97320,49613,61513,04611,132**Neutral<_5_yr_trend>DownHPD1bFALSE- Other emergency53,42461,30052,73352,51153,512**Neutral<_5_yr_trend>NeutralHPD1bFALSE- Nonemergency violations issued374,379375,979306,943313,042333,752**Neutral<_5_yr_trend>DownHPD1bTRUEViolations issued and removed in the same fiscal year (%)41%43%41%38%38%40%40%Up<_5_yr_trend>DownHPD1bTRUEEmergency violations corrected by owner (%)56%57%53%51%53%55%55%Up<_5_yr_trend>NeutralHPD1bFALSEEmergency violations corrected by HPD (%)14%15%15%14%12%**Down<_5_yr_trend>DownHPD1bFALSEViolations closed556,777536,010433,960416,454458,863**Up<_5_yr_trend>DownHPD1bFALSEViolations certified as corrected by ownerNANA134,369118,867141,484**Neutral<_5_yr_trend>NAHPD1bFALSEHousing Court cases initiated by HPD6,5035,4255,3766,8246,299**Neutral<_5_yr_trend>NeutralHPD1bFALSEHousing Court cases initiated by HPD that were disposed6,1595,0404,7696,1836,365**Neutral<_5_yr_trend>UpHPD1bFALSE- Cases settled4,3503,5343,3014,8024,827**Neutral<_5_yr_trend>UpHPD1bFALSE- Cases resulting in judgments733634610571721**Neutral<_5_yr_trend>NeutralHPD1bFALSETotal dollars spent on emergency repairs (excluding demolition and AEP) ($)NANA$11,077,244 $11,360,685 $11,234,213 **Neutral<_5_yr_trend>NAHPD1bFALSEAlternative Enforcement Program - Buildings currently active478473498502581**Neutral<_5_yr_trend>UpHPD1bFALSE- Buildings discharged (cumulative)3225277028851,056**Neutral<_5_yr_trend>UpHPD1bFALSE- Buildings discharged from program (%) (cumulative)40%53%59%64%65%**Up<_5_yr_trend>UpHPD1bFALSETotal dollars spent on emergency repairs in the Alternative Enforcement Program ($)NANA$4,234,010 $3,980,941 $3,878,569 **Neutral<_5_yr_trend>NAHPD2aTRUETotal housing starts under Housing New York (units)NANANA8,99020,32616,00018,000Neutral<_5_yr_trend>NAHPD2aFALSE- New construction startsNANANA2,7378,4845,9627,257Neutral<_5_yr_trend>NAHPD2aFALSE- Preservation startsNANANA6,25311,84210,03810,743Neutral<_5_yr_trend>NAHPD2aTRUETotal housing completions (New Housing Marketplace Plan and Housing New York) (units)NANANA9,3708,98411,85111,708Neutral<_5_yr_trend>NAHPD2aFALSE- New construction completionsNANANA3,2343,3014,9504,912Neutral<_5_yr_trend>NAHPD2aFALSE- Preservation completionsNANANA6,1365,6836,9016,796Neutral<_5_yr_trend>NAHPD3aFALSEAsset management - Rental buildings in portfolioNANA2,6513,1103,396**Neutral<_5_yr_trend>NAHPD3aFALSEPhysically and financially distressed rental buildings in portfolio (%)NANA0.7%0.6%0.5%**Down<_5_yr_trend>NAHPD3aFALSEAsset management - Co-op buildings in portfolioNANA1,0691,1511,207**Neutral<_5_yr_trend>NAHPD3aFALSEPhysically and financially distressed co-op buildings in portfolio (%)NANA4.8%3.9%3.5%**Down<_5_yr_trend>NAHPD4aTRUESection 8 - Voucher utilization rate96.8%97.1%98.2%98.2%93.3%96.0%98.0%Up<_5_yr_trend>NeutralHPD4aFALSE- Vouchers issued1,8212,7861,4041,1382,960**Up<_5_yr_trend>UpHPD4aFALSE- Households assisted36,25937,11637,23236,85938,128**Up<_5_yr_trend>NeutralHPD4aFALSESection 8 subsidized units in abatement (%)NANANA3%2%**Down<_5_yr_trend>NAHPD5aFALSEEmails responded to in 14 days (%)48%58%60%56%76%58%58%Up<_5_yr_trend>UpHPD5aFALSELetters responded to in 14 days (%)54%49%53%49%47%52%52%Up<_5_yr_trend>NeutralHPD5aFALSEAverage customer in-person wait time (minutes)32293043362929Down<_5_yr_trend>UpHPD5aFALSEVisitors to the Division of Tenant Resources, Client and Owner Services rating customer service as good or better (%)98%99%99%NA85%95%95%Up<_5_yr_trend>NAHPD5aFALSECompleted customer requests for interpretation1,9782,3121,6111,0531,526**Neutral<_5_yr_trend>DownHPD5aFALSECORE customer experience rating (0-100)87858789908585Up<_5_yr_trend>NeutralHPD5bFALSEPercent meeting time to close - Heating (5 days)NA83%84%83%82%78%78%Neutral<_5_yr_trend>NAHPD5bFALSEPercent meeting time to close - Pests (30 days)NA65%66%64%55%59%59%Neutral<_5_yr_trend>NAHPD5bFALSEPercent meeting time to close - Paint/Plaster - Ceiling (17 days)NA74%76%74%69%71%71%Neutral<_5_yr_trend>NAHPD5bFALSEPercent meeting time to close - Paint/Plaster - Walls (17 days)NA72%74%70%61%69%69%Neutral<_5_yr_trend>NAHPD5bFALSEPercent meeting time to close - Plumbing - Water-Leaks (17 days)NA71%75%69%60%68%68%Neutral<_5_yr_trend>NAHRA1aTRUECash Assistance unduplicated caseload (12-month)(000)NANA607589.1591.1**Neutral<_5_yr_trend>NAHRA1aTRUEPersons receiving cash assistance (000)355.6353.3357.2337360**Neutral<_5_yr_trend>NeutralHRA1aFALSEPersons receiving recurring assistance (000)350.6347.5352331.3351.7**Neutral<_5_yr_trend>NeutralHRA1aFALSEPersons receiving emergency assistance (000)55.85.15.68.3**Neutral<_5_yr_trend>UpHRA1aFALSECash assistance applications (000)NANANA385.1348.5**Neutral<_5_yr_trend>NAHRA1aFALSECash assistance application acceptance rate (%)NANANA45.70%50.90%**Neutral<_5_yr_trend>NANYPD3aFALSE- Graffiti summonsesNANA441811**Neutral<_5_yr_trend>NAHRA1aFALSECash assistance cases in sanction process (%)NANANA6.30%4.80%**Neutral<_5_yr_trend>NAHRA1aFALSECash assistance cases in sanction status (%)NANANA5.20%3.50%**Neutral<_5_yr_trend>NAHRA1aTRUECash assistance caseload (point in time)(000)191.6190.3193.1182.4192.4**Neutral<_5_yr_trend>NeutralHRA1aTRUECash assistance application timeliness rate (%)94.4%94.5%92.6%93.6%94.4%96.0%96.0%Up<_5_yr_trend>NeutralHRA1bTRUEPersons receiving Supplemental Nutrition Assistance Program (SNAP) benefits (000)1,830.901,834.201,873.501,755.801,706.70**Neutral<_5_yr_trend>NeutralHRA1bFALSE- Cash assistance persons receiving SNAP benefits (000)408.9404.4408.6385.9402.1**Neutral<_5_yr_trend>NeutralHRA1bFALSE- Non-cash assistance persons receiving SNAP benefits (000)1,159.101,159.401,189.001,098.701,039.00**Neutral<_5_yr_trend>DownHRA1bFALSE- SSI persons receiving SNAP benefits (000)262.9274.4275.9271.3265.6**Neutral<_5_yr_trend>NeutralHRA1bFALSE- Cash assistance households receiving SNAP benefits (000)198.3194.4196.7186.4195.5**Neutral<_5_yr_trend>NeutralHRA1bFALSE- Non-cash assistance households receiving SNAP benefits (000)568.4565.3585.7541.6515.6**Neutral<_5_yr_trend>NeutralHRA1bFALSE- SSI households receiving SNAP benefits (000)239.8250.2252.7249.2244.2**Neutral<_5_yr_trend>NeutralHRA1bFALSESupplemental Nutritional Assistance Program (SNAP) Estimated Payment Error Rate (%)4.4%6.1%5.6%6.8%NA6.0%6.0%Down<_5_yr_trend>NAHRA1bTRUESNAP application timeliness rate (%)96.8%95.2%96.0%87.2%81.4%90.6%90.6%Up<_5_yr_trend>DownHRA1cTRUEMedicaid enrollees administered by HRA (000)2,912.73,006.53,085.62,808.02,371.7**Neutral<_5_yr_trend>DownHRA1cFALSE- Medicaid-only enrollees administered by HRA (000)2,150.92,241.62,317.82,064.41,608.1**Neutral<_5_yr_trend>DownHRA1cTRUEApplication timeliness rate for Medicaid administered by HRA (%)98.9%99.4%98.3%91.7%96.5%99.4%99.4%Up<_5_yr_trend>NeutralHRA2aTRUEHRA clients who obtained employment, and maintained employment or did not return to CA for 180 days (city fiscal year-to-date average) (%)NANANA74.5%73.9%80.0%80.0%Up<_5_yr_trend>NAHRA2aTRUECash assistance family cases participating in work or work-related activities per federal guidelines (official federal fiscal year-to-date average) (%)36.2%34.2%34.1%33.9%NA34.0%34.0%Up<_5_yr_trend>NAHRA2bFALSETotal WeCARE cases24,39525,45433,28029,13846,510**Neutral<_5_yr_trend>UpHRA2bTRUENumber of WeCARE federal disability awards6,3054,9573,7392,9502,929**Neutral<_5_yr_trend>DownHRA2cFALSETotal new Support Orders obtained14,23614,98817,98120,28620,351**Up<_5_yr_trend>UpHRA2cFALSETotal Child Support Cases with Active Orders (End of Period)281,796287,832287,426285,173283,114**Up<_5_yr_trend>NeutralHRA2cTRUEChild support cases with orders of support (%)69.7%70.1%70.1%71.5%73.2%74.0%74.0%Up<_5_yr_trend>NeutralHRA2cTRUECurrent obligations collected (%)67.7%69.8%70.9%84.4%68.4%71.0%60.0%Up<_5_yr_trend>NeutralHRA2cFALSEChild support collected ($000,000)$718.3 $748.8 $735.6 $741.7 $748.3 $742.0 $750.0 Up<_5_yr_trend>NeutralHRA3aTRUEHRA clients successfully diverted at PATH from entering a homeless shelter (%)NA20.6%23.5%28.5%16.3%**Neutral<_5_yr_trend>NAHRA3aFALSERequests for Emergency Assistance at the Rental Assistance UnitNANANA57,91265,138**Neutral<_5_yr_trend>NAHRA3aFALSERent Assistance Unit Emergency Assistance Requests Approved (%)NANANA66.50%74.20%**Neutral<_5_yr_trend>NAHRA3bTRUEEligible families seeking shelter at Prevention Assistance and Temporary Housing (PATH) who entered HRA's domestic violence shelters (%)79.8%83.5%80.8%78.5%48.6%**Neutral<_5_yr_trend>DownHRA3bFALSEDomestic violence non-residential services programs active caseload2,8493,0653,2793,4683,036**Up<_5_yr_trend>UpHRA3bFALSEAverage number of families served per day in the domestic violence shelter program773766755769786**Neutral<_5_yr_trend>NeutralHRA3bFALSENumber of domestic violence emergency beds (capacity)2,2282,2282,2282,2282,228**Neutral<_5_yr_trend>NeutralHRA4aFALSEAdult Protective Services (APS) assessment cases3,1593,0503,4193,7233,905**Neutral<_5_yr_trend>UpHRA4aTRUEIndividuals referred to an APS field office visited within three working days (%)99.7%99.7%99.8%99.8%94.3%85.0%85.0%Up<_5_yr_trend>NeutralHRA4aFALSEAPS assessment cases accepted or denied for undercare within State-mandated 60 days (%)98.4%98.5%98.8%98.4%88.8%**Up<_5_yr_trend>NeutralHRA4aTRUEAPS cases eligible for services6,1136,2276,0985,4066,107**Neutral<_5_yr_trend>NeutralHRA4aFALSETotal referrals received for APS19,52520,79122,05523,65724,203**Neutral<_5_yr_trend>UpHRA4aTRUEPersonal care services - average weekly billable hours47.848.449.948.143.6**Neutral<_5_yr_trend>NeutralHRA4aTRUESerious personal care complaints resolved in 24 hours (%)100.0%100.0%100.0%100.0%100.0%100.0%100.0%Up<_5_yr_trend>NeutralHRA4aTRUEAverage days to initiate home attendant and housekeeper services for all casesNA33.127.514.124.63030Down<_5_yr_trend>NAHRA4aFALSECases receiving home care services88,72299,716116,883118,120122,173**Neutral<_5_yr_trend>UpHRA4aFALSENew applicants for HIV/AIDS Services Administration (HASA) services5,8005,7975,4915,3855,033**Neutral<_5_yr_trend>DownHRA4aTRUEIndividuals receiving HASA services32,61832,42732,44232,28832,110**Neutral<_5_yr_trend>NeutralHRA4aFALSEHASA clients receiving ongoing enhanced housing benefits (%)81.4%83.7%84.3%84.0%84.7%**Neutral<_5_yr_trend>NeutralHRA4aTRUEAverage number of days from submission of a completed application to approval or denial of enhanced housing benefits to keep HASA clients in stable housing67.978.47.688Down<_5_yr_trend>UpHRA4aTRUEAverage number of days from submission of a completed application to issuance of enhanced housing benefits to HASA clients16.617.314.514.114.215.515.5Down<_5_yr_trend>DownHRA5aFALSECash Assistance recoveries and cost avoidance for fraud, waste and abuse ($000,000)NANA$177.8 $180.7 $182.1 **Up<_5_yr_trend>NAHRA5aFALSESupplemental Nutritional Assistance Program (SNAP) cost avoidance for fraud and abuse ($000,000)NANA$29.6 $29.6 $29.7 **Up<_5_yr_trend>NAHRA5aFALSEFair Hearings requestedNANANA396,196329,469**Neutral<_5_yr_trend>NAHRA5aFALSEFair hearings upheld (%)NANANA7.0%5.2%**Up<_5_yr_trend>NAHRA5aFALSEBilled revenue as a percentage of budgeted revenue (%)80.2%78.3%71.9%72.8%74.2%**Up<_5_yr_trend>NeutralHRA5aFALSEClaims filed within 60 days of the close of the expenditure month (%)100%100%99%100%100%**Up<_5_yr_trend>NeutralHRA5aFALSECalls resolved within 48 hours to the customer service call line for vendors (%)70.0%71.3%67.7%69.4%71.0%**Up<_5_yr_trend>NeutralHRA5aFALSECollisions involving City vehicles4353436243**Down<_5_yr_trend>NeutralHRA5aFALSEWorkplace injuries reported203195194196170**Down<_5_yr_trend>DownHRA6aFALSECompleted requests for interpretation914,256732,6051,016,1011,116,886909,712**Neutral<_5_yr_trend>UpHRA6aFALSELetters responded to in 14 days (%)67.9%76.2%77.8%87.3%80.5%90%90%Up<_5_yr_trend>UpHRA6aFALSEE-mails responded to in 14 days (%)89.4%93.3%95.5%96.2%93.5%90%90%Up<_5_yr_trend>NeutralHRA6aFALSEAverage customer in-person wait time (minutes)58.357.848.239.942.26060Down<_5_yr_trend>DownHRA6aFALSECORE facility rating79808390908080Up<_5_yr_trend>UpHRA6aFALSECalls answered in 30 seconds (%)45.7%56.6%63.6%69.7%65.8%80%80%Up<_5_yr_trend>UpLAW1aTRUETotal cases commenced against the City9,0309,6959,5289,0459,922**Neutral<_5_yr_trend>NeutralLAW1aFALSE- Cases commenced against the City in state court6,8387,6827,7457,2588,112**Neutral<_5_yr_trend>UpLAW1aFALSE- Cases commenced against the City in federal court2,1922,0131,7811,7871,810**Neutral<_5_yr_trend>DownLAW1bTRUECases pending in state court16,70717,02017,88419,03920,05919,60021,000Down<_5_yr_trend>UpLAW1bFALSE- Cases pending on trial calendarNANA2,2562,2602,255**Neutral<_5_yr_trend>NALAW1bFALSEAffirmative motions to dismiss or for summary judgmentNANA1,7981,9031,561**Neutral<_5_yr_trend>NALAW1bTRUEWin rate on affirmative motions (%)NANA72%78%74%65%65%Up<_5_yr_trend>NALAW1cTRUECases pending in federal courtNANA1,7111,6591,6521,7001,625Down<_5_yr_trend>NALAW1cFALSEDismissals and discontinuancesNANA264173228**Up<_5_yr_trend>NALAW2aFALSEReferred cases filed for prosecution (%)55%55%56%58%54%55%55%Neutral<_5_yr_trend>NeutralLAW2aFALSEJuvenile conviction rate (%)71%73%73%75%75%70%70%Neutral<_5_yr_trend>NeutralLAW2aTRUEJuveniles successfully referred to a diversion program with no new delinquency referral within one year (%)NANA85%85%84%75%75%Up<_5_yr_trend>NALAW2aFALSECrime victims assessed for community-based services (%)46%44%36%46%50%35%40%Up<_5_yr_trend>NeutralLAW3aFALSEFiling of enforcement referrals within 60 days of referral (%)NANA95%94%94%**Up<_5_yr_trend>NALAW3aTRUEFamilies entitled to a support order that get a support order (%)NANA65%65%68%65%65%Up<_5_yr_trend>NALAW4aFALSECompleted requests for interpretation772763705860762**Neutral<_5_yr_trend>NeutralLAW4aFALSELetters responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralLAW4aFALSEE-mails responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralLPC1aTRUEIndividual landmarks and historic districts designated40362011152020Neutral<_5_yr_trend>DownLPC1aTRUE- Total number of buildings designated1,5281,0401,4083242,013**Neutral<_5_yr_trend>NeutralLPC1bTRUEWork permit applications received10,75311,82311,88613,23513,273**Neutral<_5_yr_trend>UpLPC1bTRUEActions taken on work permit applications received11,73811,23811,76713,17615,446**Neutral<_5_yr_trend>UpLPC1bFALSECertificates of No Effect issued within 10 days (%)85%80%87%94%91%85%85%Up<_5_yr_trend>UpLPC1bFALSEExpedited Certificates of No Effect issued within two days (%)100%92%100%97%90%100%100%Up<_5_yr_trend>NeutralLPC1bFALSEPermits for minor work issued within 10 days (%)81%81%83%91%92%**Up<_5_yr_trend>UpLPC1cFALSENumber of complaints received725670815875772**Down<_5_yr_trend>UpLPC1cFALSEInvestigations completed927796806783755**Neutral<_5_yr_trend>DownLPC1cFALSEEnforcement actions taken: Total warning letters, NOVs, and stop work orders issued1,1111,1001,0309931,014**Neutral<_5_yr_trend>DownLPC1cFALSEViolations admitted to or upheld at the Environmental Control Board (%)NA79%87%97%98%**Up<_5_yr_trend>NALPC1dFALSEArchaeology applications received273283242284308**Neutral<_5_yr_trend>UpLPC1dFALSEArchaeology applications reviewed within 10 days (%)96%96%96%98%97%85%85%Up<_5_yr_trend>NeutralLPC2aFALSELetters responded to in 14 days (%)87%88%88%94%85%**Up<_5_yr_trend>NeutralLPC2aFALSEE-mails responded to in 14 days (%)100%98%99%100%100%**Up<_5_yr_trend>NeutralNYCEM1aFALSEIncidents2,9553,3473,4433,7024,091**Neutral<_5_yr_trend>UpNYCEM1aFALSE- Field responses556720674810938**Neutral<_5_yr_trend>UpNYCEM1aFALSE- Incidents monitored from Watch Command2,3992,6272,7692,8923,153**Neutral<_5_yr_trend>UpNYCEM1aFALSEInteragency meetings held during field responses566716578290291**Neutral<_5_yr_trend>DownNYCEM1aTRUEEmergency Operations Center activations148687**Neutral<_5_yr_trend>DownNYCEM1bTRUEFull-scale and functional exercises/drills6913444Up<_5_yr_trend>DownNYCEM1bTRUETabletop exercises and simulations5232319191818Up<_5_yr_trend>UpNYCEM1bFALSEParticipation in drills coordinated by other agencies or organizations3131293544**Up<_5_yr_trend>UpNYCEM1bTRUEParticipants at instructor-led emergency management training sessions1,9902,8151,5962,5552,7832,0002,000Up<_5_yr_trend>UpNYCEM2aTRUETotal participants at emergency preparedness education sessions25,73332,07835,92134,59974,57128,00075,000Up<_5_yr_trend>UpNYCEM2aFALSEReady New York webpage viewsNANANANA15,443**Neutral<_5_yr_trend>NANYCEM2aFALSESubscribers to Corpnet System1,6201,5701,5451,5901,610**Up<_5_yr_trend>NeutralNYCEM2bTRUECommunity Emergency Response Team (CERT) volunteer hours24,63622,41525,91311,70416,299**Neutral<_5_yr_trend>DownNYCEM2bFALSECERT members trained230191347297264**Neutral<_5_yr_trend>UpNYCEM2cFALSENotify NYC messages issuedNA9051,1891,1901,390**Neutral<_5_yr_trend>NANYCEM2cTRUEAverage time from incident to issuing of Notify NYC message (minutes:seconds)NANANA7:588:007:007:00Down<_5_yr_trend>NANYCEM2cFALSESubscribers to Notify NYC, CorpNet, Advance Warning System, and Citizen Corps NewsletterNANA182,895237,740310,072**Neutral<_5_yr_trend>NANYCEM3aFALSELetters responded to in 14 days (%)100%97%99%100%100%**Up<_5_yr_trend>NeutralNYCEM3aFALSEE-mails responded to in 14 days (%)82%81%95%95%97%**Up<_5_yr_trend>UpNYCHA1aFALSEApartments vacated4.6%5.0%4.5%4.8%3.9%**Neutral<_5_yr_trend>DownNYCHA1aTRUEOccupancy rate (%)99.4%99.2%98.8%99.4%99.5%99.2%99.2%Up<_5_yr_trend>NeutralNYCHA1aFALSEApplicants placed in public housing5,6506,0124,2335,9884,939**Up<_5_yr_trend>DownNYCHA1aFALSEWorking families residing in public housing (cumulative) (%)46.7%48.0%47.8%47.6%47.5%**Up<_5_yr_trend>NeutralNYCHA1bFALSEFamilies on Section 8 waiting list (000)NA124123123121**Down<_5_yr_trend>NANYCHA1bTRUEUtilization rate for Section 8 vouchers (%)98.3%95.3%93.9%91.2%88.1%97.0%97.0%Up<_5_yr_trend>NeutralNYCHA1bTRUESection 8 Occupied Units (vouchers)95,89893,78991,89288,52986,16787,00087,000Up<_5_yr_trend>DownNYCHA1bFALSEAnnual Section 8 inspectionsNA89.2%84.4%89.8%88.9%**Up<_5_yr_trend>NANYCHA1bFALSEAnnual Section 8 recertificationsNA86.4%91.2%92.9%96.7%**Up<_5_yr_trend>NANYCHA1bFALSEApplicants placed through Section 8 vouchersNA421933384892**Up<_5_yr_trend>NANYCHA1cTRUEApartments (000)179179179179178**Neutral<_5_yr_trend>NeutralNYCHA1cFALSENumber of developments334334334334328**Neutral<_5_yr_trend>NeutralNYCHA1cFALSENumber of buildings2,5972,5972,5852,5632,553**Neutral<_5_yr_trend>NeutralNYCHA1dTRUEAverage time to prepare vacant apartments (days)30.931.839.643.738.23030Down<_5_yr_trend>UpNYCHA1dTRUEAverage turnaround days for vacant apartments35.24060.377.958.14040Down<_5_yr_trend>UpNYCHA2aTRUEActive capital projects on schedule (%)27.5%29.1%24.3%32.3%24.4%29.1%29.1%Up<_5_yr_trend>NeutralNYCHA2aTRUEActive capital projects in construction phase on schedule (%)71.6%91.1%70.2%61.0%54.9%91.1%91.1%Up<_5_yr_trend>DownNYCHA2bTRUEAverage time to resolve emergency service requests (hours)18.37.513.61114.72424Down<_5_yr_trend>DownNYCHA2bTRUEAverage time to resolve non-emergency service requests (days)293042.527.6141515Down<_5_yr_trend>DownNYCHA2bTRUEAverage time to resolve heat service requests (hours)12.911.919.813.6192424Down<_5_yr_trend>UpNYCHA2bTRUEAverage time to resolve elevator outages (hours)5.23.85.85.76.51010Down<_5_yr_trend>UpNYCHA2bTRUEAverage outage per elevator per month1.081.010.9710.991.011.01Down<_5_yr_trend>NeutralNYCHA2bTRUEElevator service uptime99.2%99.4%99.2%99.1%99.0%97.0%97.0%Up<_5_yr_trend>NeutralNYCHA2bFALSEManagement cost per dwelling unit ($)$858 $885 $1,012 $913 $893 $875 $875 Neutral<_5_yr_trend>NeutralNYCHA2cFALSECrime Rate Year To Date5.45.8665.6**Down<_5_yr_trend>NeutralNYCHA3aFALSEResidents approved for the Emergency Transfer Program859849937808815**Neutral<_5_yr_trend>NeutralNYCHA3aTRUEEmergency Transfer Program disposition time (days)39.7644.1854.2545.9148.174545Down<_5_yr_trend>UpNYCHA3aFALSEAverage daily attendance in community centers ages 6-122,8002,4471,9801,1446092,4472,447Up<_5_yr_trend>DownNYCHA3aFALSEAverage daily attendance in community centers ages 13-191,7201,6181,4376465711,6181,618Up<_5_yr_trend>DownNYCHA3aTRUEInitial social service tenant contacts conducted within five days of referral (%)76%76%64%68%80%76%76%Up<_5_yr_trend>NeutralNYCHA3aFALSEReferrals to supportive social services rendered to senior residents95,29994,66596,54884,98770,824**Up<_5_yr_trend>DownNYCHA3aFALSECommunity centers7070682424**Neutral<_5_yr_trend>DownNYCHA3aFALSESenior centers3838373332**Neutral<_5_yr_trend>DownNYCHA3aFALSEUtilization of senior centers (%) ages 60+156.00%157.00%133.50%143.00%145.00%85.00%85.00%Up<_5_yr_trend>NeutralNYCHA3bTRUEResident job placements2,0901,5931,5678741,0841,5931,593Up<_5_yr_trend>DownNYCHA3bFALSEJob training programs - ratio of job placements to program graduates (current period)75%61%91%73%69%**Up<_5_yr_trend>NeutralNYCHA3bFALSEYouth placed in jobs through youth employment programs1,1271,188607918918**Up<_5_yr_trend>DownNYCHA4aFALSECompleted requests for interpretation121,980134,069150,619154,339187,871**Neutral<_5_yr_trend>UpNYCHA4aFALSELetters responded to in 14 days (%)81.9%80.6%74.0%80.3%79.0%**Up<_5_yr_trend>NeutralNYCHA4aFALSEE-mails responded to in 14 days (%)90.3%86.7%85.8%87.1%88.3%**Up<_5_yr_trend>NeutralNYCHA4aFALSEAverage wait time to speak with a customer service agent (minutes)2018161915**Down<_5_yr_trend>DownNYCHA4aFALSECORE facility rating7980839493**Up<_5_yr_trend>UpNYCHA4aFALSECalls answered in 30 seconds (%)70.0%70.0%65.0%68.0%72.0%**Up<_5_yr_trend>NeutralNYCHA4aFALSENumber of agency customers surveyed for overall customer satisfaction27,67418,92921,35427,66033,843**Up<_5_yr_trend>UpNYCHA4aFALSECustomers rating service good or better (%) (As applicable)NA71.0%66.0%70.0%68.2%71.0%71.0%Up<_5_yr_trend>NANYCHA4aFALSENumber of emails sent to an agency (through NYC.gov or a publicized agency email address)15,45716,80515,24412,77113,614**Neutral<_5_yr_trend>DownNYPD1aFALSECrime related to domestic violence - Murder8575715661**Down<_5_yr_trend>DownNYPD1aFALSE- Rape502535464471481**Down<_5_yr_trend>NeutralNYPD1aFALSE- Felonious assault5,8706,7817,4208,3357,771**Down<_5_yr_trend>UpNYPD1aFALSE- Murder00010**Down<_5_yr_trend>NeutralNYPD1aFALSE- Rape65426**Down<_5_yr_trend>DownNYPD1aFALSE- Robbery1311481069455**Down<_5_yr_trend>DownNYPD1aFALSE- Felonious assault269250200172176**Down<_5_yr_trend>DownNYPD1aFALSE- Burglary8681815351**Down<_5_yr_trend>DownNYPD1aFALSE- Grand larceny307326305331325**Down<_5_yr_trend>NeutralNYPD1aFALSE- Grand larceny auto22311**Down<_5_yr_trend>DownNYPD1aFALSESchool safety - Other criminal categories3,0893,2952,6262,4852,286**Down<_5_yr_trend>DownNYPD1aFALSE- Other incidents5,1195,3654,3503,8113,975**Down<_5_yr_trend>DownNYPD1aFALSEGang motivated incidents303310264225328**Neutral<_5_yr_trend>NeutralNYPD1aFALSEGun arrests5,8815,8355,5814,7764,776**Neutral<_5_yr_trend>DownNYPD1aFALSEMajor felony crime arrestsNANA40,25842,44441,599**Neutral<_5_yr_trend>NANYPD1aFALSENarcotics arrests106,84099,34481,73775,38961,007**Neutral<_5_yr_trend>DownNYPD1aFALSEJuvenile arrests for major felonies3,7673,4503,0162,8832,671**Neutral<_5_yr_trend>DownNYPD1bFALSECounterterrorism training (hrs) - Uniformed members209,081336,552259,761206,781216,556**Neutral<_5_yr_trend>DownNYPD1bFALSE- Non-members80,52774,23666,18617,58826,152**Neutral<_5_yr_trend>DownNYPD1cFALSEEnd-to-end average response time to all crimes in progress (minutes:seconds)NANA11:1810:5510:58**Down<_5_yr_trend>NANYPD1cFALSEEnd-to-end average response time to critical crimes in progress (minutes:seconds)NANA6:377:087:29**Down<_5_yr_trend>NANYPD1cFALSEEnd-to-end average response time to serious crimes in progress (minutes:seconds)NANA8:318:559:38**Down<_5_yr_trend>NANYPD1cFALSEEnd-to-end average response time to non-critical crimes in progress (minutes:seconds)NANA15:5815:0316:17**Down<_5_yr_trend>NANYPD1cFALSEAverage response time to critical crimes in progress (dispatch and travel time only) (minutes)4.64.64.74.95**Down<_5_yr_trend>NeutralNYPD1cFALSEAverage response time to serious crimes in progress (dispatch and travel time only) (minutes)6.26.56.56.87.2**Down<_5_yr_trend>UpNYPD1cFALSEAverage response time to non-critical crimes in progress (dispatch and travel time only) (minutes)12.913.313.21213.2**Down<_5_yr_trend>NeutralNYPD1cFALSECrime in progress callsNANA419,826326,835275,032**Neutral<_5_yr_trend>NANYPD2aFALSEDriving while intoxicated (DWI) related fatalities1018403831**Down<_5_yr_trend>UpNYPD2aFALSEDWI arrestsNANA8,72310,1238,155**Neutral<_5_yr_trend>NANYPD2aFALSETotal moving violation summonses (000)1,1891,0159991,0521,005**Neutral<_5_yr_trend>DownNYPD2aFALSE- Summonses for hazardous violations843,171706,250684,012749,561832,975**Neutral<_5_yr_trend>NeutralNYPD2aFALSE- Summonses for prohibited use of cellular phones197,746153,671148,276142,112125,787**Neutral<_5_yr_trend>DownNYPD3aTRUEQuality-of-life summonses538,024497,656458,397404,278331,832**Neutral<_5_yr_trend>DownNYPD3aFALSE- Unreasonable noise summonses14,03014,30214,04412,9918,249**Neutral<_5_yr_trend>DownNYPD3aFALSEGraffiti arrestsNANA3,5023,1672,687**Neutral<_5_yr_trend>NANYPD4aTRUECourtesy, Professionalism and Respect (CPR) testing - Tests conducted8,3798,2688,4148,5588,489**Neutral<_5_yr_trend>NeutralNYPD4aFALSE- Acceptable8,3358,2328,3718,5088,416**Neutral<_5_yr_trend>NeutralNYPD4aFALSE- Below standard4031374266**Down<_5_yr_trend>UpNYPD4aFALSETotal civilian complaints against members of the service6,2595,7245,4555,5734,165**Down<_5_yr_trend>DownNYPD5aFALSECases commenced against the City in state and federal court3,1973,6283,9973,7013,549**Neutral<_5_yr_trend>NeutralNYPD5aFALSEPayout ($000)$166,616 $131,666 $120,676 $154,106 $202,654 **Down<_5_yr_trend>UpNYPD5aFALSECollisions involving City vehicles (per 100,000 miles)NANA5.33.53.2**Down<_5_yr_trend>NANYPD5aFALSEWorkplace injuries reported (uniform and civilian)NANA8,4208,5127,564**Down<_5_yr_trend>NANYPD5aFALSEViolations admitted to or upheld at the Environmental Control Board (%)NA63%62%64%66%**Neutral<_5_yr_trend>NANYPD6aFALSECompleted requests for interpretation258,830258,018264,803263,035273,575**Neutral<_5_yr_trend>NeutralNYPD6aFALSECORE facility rating8689869088**Up<_5_yr_trend>NeutralNYPD6aFALSECalls answered in 30 seconds (%)100%100%99%99%99%**Up<_5_yr_trend>NeutralNYPL1aTRUEAverage weekly scheduled hours46.646.646.646.646.646.650Up<_5_yr_trend>NeutralNYPL1aFALSELibraries open seven days per week (%)4%4%4%4%4%4%8%Up<_5_yr_trend>NeutralNYPL1aTRUELibraries open six days per week (%)100%100%100%100%100%100%100%Up<_5_yr_trend>NeutralNYPL1aTRUECirculation (000)27,90828,27825,94924,72223,29625,00023,300Up<_5_yr_trend>DownNYPL1aFALSEReference queries (000)7,9098,8448,7778,4469,0478,5009,140Up<_5_yr_trend>NeutralNYPL1aFALSEElectronic visits to website (000)31,24832,30732,84432,72230,85232,80030,850Up<_5_yr_trend>NeutralNYPL1aFALSEComputers for public use3,7044,0264,0264,1804,5304,1804,530Up<_5_yr_trend>UpNYPL1aFALSEComputer sessions (000)3,0373,0523,0933,3063,2873,3503,290Up<_5_yr_trend>UpNYPL1aFALSEWireless sessions1,380,5001,690,8422,792,1962,424,9661,644,3662,450,0001,644,400Up<_5_yr_trend>UpNYPL1aFALSEProgram sessions43,27053,15759,03065,84277,82366,00080,200Up<_5_yr_trend>UpNYPL1aTRUEProgram attendance864,6691,058,8991,120,0641,209,1481,443,2131,214,0001,486,500Up<_5_yr_trend>UpNYPL1aTRUELibrary card holders (000)2,2151,9852,2102,3022,2302,3502,350Up<_5_yr_trend>NeutralNYPL1aFALSEActive library cards (000)5085809679021,320**Neutral<_5_yr_trend>UpNYPL1aFALSENew library card registrations252,022364,848355,034366,357483,103**Neutral<_5_yr_trend>UpNYPL1aTRUETotal library attendance (000)15,06314,83614,18513,97114,01414,50014,150Up<_5_yr_trend>NeutralNYPL2aTRUEAverage weekly scheduled hours46.846.846.846.846.846.851.3Up<_5_yr_trend>NeutralNYPL2aFALSELibraries open seven days per week (%)25%25%25%25%25%25%25%Up<_5_yr_trend>NeutralNYPL2aTRUELibraries open six days per week (%)75%75%75%75%100%75%100%Up<_5_yr_trend>UpNYPL2aFALSEReference queries (000)375348406467506467510Up<_5_yr_trend>UpNYPL2aTRUEProgram attendance101,533109,22887,99070,19292,20672,00095,000Up<_5_yr_trend>DownNYPL2aTRUETotal library attendance (000)2,4753,3753,4513,6303,6793,6503,720Up<_5_yr_trend>UpNYPL2aFALSEProgram sessions1,6391,9831,7411,5011,9531,5502,010Up<_5_yr_trend>NeutralOATH1aTRUEAverage time for the OATH Tribunal to issue decisions after records closed (business days)12.813.413.915.27.52525Down<_5_yr_trend>DownOATH1aFALSEOATH Tribunal cases with decisions issued within 45 business days (%)96%98%98%94%93%**Up<_5_yr_trend>NeutralOATH1aFALSEOATH Tribunal facts and conclusions adopted by agencies (%)99%98%99%98%99%96%96%Up<_5_yr_trend>NeutralOATH1aTRUEAverage adjournment time at the OATH Tribunal (business days)14.614.816.615.716.92020Down<_5_yr_trend>UpOATH1aFALSEOATH Tribunal settlement rate (%)51%59%59%55%57%55%55%Neutral<_5_yr_trend>NeutralOATH1aFALSECases filed at the OATH Tribunal (total)2,6112,0272,3582,6652,754**Neutral<_5_yr_trend>UpOATH1aFALSECases closed at the OATH Tribunal (total)2,5882,0012,3262,4252,724**Neutral<_5_yr_trend>UpOATH1aFALSECases processed per ALJ (total)188.7179.3183187188**Up<_5_yr_trend>NeutralOATH2aFALSENotices of Violation (NOV) received by ECB Tribunal562,418563,477464,666566,566623,758**Neutral<_5_yr_trend>NeutralOATH2aFALSEECB Tribunal hearings conducted252,371255,718208,922195,284184,631**Neutral<_5_yr_trend>DownOATH2aTRUEAverage time from ECB Tribunal hearing assignment to decision (days)2085662020Down<_5_yr_trend>DownSBS1aTRUEFinancing awards to businesses facilitated by NYC Business Solutions7106831,200518805540540Up<_5_yr_trend>NeutralOATH2aFALSEECB Tribunal cases with decisions issued within 45 business days of hearing assignment (%)NANA99.7%99.9%99.9%**Up<_5_yr_trend>NAOATH2aTRUEECB Tribunal decisions rendered178,872172,409141,371142,390146,266**Neutral<_5_yr_trend>DownOATH2aFALSEDockets received by the OATH Health TribunalNANA41,77240,25537,776**Neutral<_5_yr_trend>NAOATH2aFALSEOATH Health Tribunal hearings conductedNANA36,18737,93234,013**Neutral<_5_yr_trend>NAOATH2aTRUEOATH Health Tribunal decisions renderedNANA23,78726,04323,731**Neutral<_5_yr_trend>NAOATH2aFALSESummonses received by the OATH Taxi TribunalNANANA97,39297,986**Neutral<_5_yr_trend>NAOATH2aFALSEOATH Taxi Tribunal hearings conductedNANANA59,92975,402**Neutral<_5_yr_trend>NAOATH2aTRUEOATH Taxi Tribunal decisions renderedNANANA50,26463,060**Neutral<_5_yr_trend>NAOATH3aFALSECompleted customer requests for interpretation8,1047,4238,7349,2409,419**Neutral<_5_yr_trend>UpOATH3aFALSELetters responded to in 14 days (%)82.7%98%99.7%100%100%**Up<_5_yr_trend>UpOATH3aFALSEE-mails responded to in 14 days (%)NANA100%100%100%**Up<_5_yr_trend>NAOATH3aFALSECORE facility rating8687909794**Up<_5_yr_trend>UpOCME1aTRUEMedian time for scene arrivals by medicolegal investigators (MLIs) (hours)1.71.81.91.81.91.71.7Down<_5_yr_trend>UpOCME1aFALSEDeaths reported26,50325,94127,26527,50527,984**Neutral<_5_yr_trend>NeutralOCME1aFALSECases where Chief Medical Examiner takes jurisdiction7,1147,1527,0957,1097,136**Neutral<_5_yr_trend>NeutralOCME1bTRUEMedian time to complete autopsy reports (days)61.569.55056775160Down<_5_yr_trend>UpOCME1bTRUEMedian time to complete toxicology cases (days)40.5605529312545Down<_5_yr_trend>DownOCME1bFALSEMedian time to complete toxicology DUI (driving under the influence) cases (days)16151420301010Down<_5_yr_trend>UpOCME1bFALSEMedian time to complete toxicology sexual assault cases (days)2130.52727431717Down<_5_yr_trend>UpOCME1cFALSEMedian time to process cremation requests (minutes)6978.6123.9136184.590180Down<_5_yr_trend>UpOCME2aFALSENumber of decedents' remains transported and stored by OCME9,7149,5587,8036,97610,721**Neutral<_5_yr_trend>NeutralTLC1bFALSE- Re-inspection (%)NANANA13.0%12.8%**Down<_5_yr_trend>NAOCME2aFALSEMedian time to remove decedents from scene (non-hospital) after investigation (minutes)54.655.242.140.149.3**Down<_5_yr_trend>DownOCME3aFALSERemains recovered following a disaster or mass fatality incident (cumulative)21,81821,81821,90621,91421,916**Neutral<_5_yr_trend>NeutralOCME3bFALSERemains identified following a disaster (cumulative)12,81013,02413,63913,97914,202**Up<_5_yr_trend>UpOCME4aFALSEMedian days to complete analysis of a DNA case838813892927530Down<_5_yr_trend>NeutralOCME4aTRUEMedian time to complete DNA homicide cases, from evidence submission to report (days)114111161100629030Down<_5_yr_trend>DownOCME4aTRUEMedian time to complete DNA sexual assault cases, from evidence submission to report (days)27468959505030Down<_5_yr_trend>UpOCME4aTRUEMedian time to complete DNA property crime cases, from evidence submission to report (days)65681391191887030Down<_5_yr_trend>UpOCME4aFALSEDNA matches with profiles in database1,6291,7911,6182,6216,008**Neutral<_5_yr_trend>UpOCME5aFALSECompleted customer requests for interpretation469202164188304**Neutral<_5_yr_trend>DownOCME5aFALSELetters responded to in 14 days (%)100%100%98%100%100%**Up<_5_yr_trend>NeutralOCME5aFALSEE-mails responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralQPL1aTRUEAverage weekly scheduled hours39.339.639.639.640.239.644Up<_5_yr_trend>NeutralQPL1aFALSELibraries open seven days per week (%)3%3%5%5%3%5%5%Up<_5_yr_trend>UpQPL1aTRUELibraries open six days per week (%)38%32%33%33%33%33%100%Up<_5_yr_trend>NeutralQPL1aTRUECirculation (000)20,60918,63217,47015,75913,58716,00016,000Up<_5_yr_trend>DownQPL1aFALSEReference queries (000)5,1174,7204,3604,3512,9554,0004,000Up<_5_yr_trend>DownQPL1aFALSEElectronic visits to website (000)7,0305,1916,6676,9267,8546,7007,000Up<_5_yr_trend>UpQPL1aFALSEComputers for public use1,5511,7061,8691,9041,9631,9001,900Up<_5_yr_trend>UpQPL1aFALSEComputer sessions (000)3,3363,2773,1113,2112,9853,3003,300Up<_5_yr_trend>NeutralQPL1aFALSEWireless sessions81,480119,606112,621346,782453,555340,000475,000Up<_5_yr_trend>UpQPL1aFALSEProgram sessions29,63837,71738,04046,63652,39642,00042,000Up<_5_yr_trend>UpQPL1aTRUEProgram attendance598,931712,849664,851806,128884,622750,000900,000Up<_5_yr_trend>UpQPL1aTRUELibrary card holders (000)1,0541,1521,275929972900900Up<_5_yr_trend>DownQPL1aFALSEActive library cards (000)902884866929972**Neutral<_5_yr_trend>NeutralQPL1aFALSENew library card registrations98,11397,761100,327198,626171,677**Neutral<_5_yr_trend>UpQPL1aTRUETotal library attendance (000)12,96612,68111,88811,19111,28711,88011,880Up<_5_yr_trend>DownSBS1aFALSEUnique businesses served by NYC Business Solutions10,2478,69611,3408,3447,642**Up<_5_yr_trend>DownSBS1aTRUEUnique businesses receiving financing awards facilitated by NYC Business Solutions6275881,053440735470470Up<_5_yr_trend>NeutralSBS1aFALSEValue of financing awards facilitated by NYC Business Solutions ($000)$39,840 $71,484 $54,101 $44,811 $64,799 **Up<_5_yr_trend>UpSBS1aTRUEBusinesses awarded NYC Business Solutions training funds16262725192626Neutral<_5_yr_trend>NeutralSBS1aFALSEProjected number of individuals receiving wage gains or new employment as a result of Training Funds awards270510590888438**Up<_5_yr_trend>UpSBS1aFALSENumber of unique businesses served by NYC Business AccelerationNANA4,9896,3775,899**Up<_5_yr_trend>NASBS1aFALSEProjected number of hires by businesses opened by NYC Business AccelerationNANA9,28013,09012,037**Up<_5_yr_trend>NASBS1aFALSESite consultations by NYC Business Acceleration inspectorsNANA2156781,031**Up<_5_yr_trend>NASBS1bFALSEValue of Energy Cost Savings Program savings for businesses ($000)$433 $597 $760 $176 $841 **Up<_5_yr_trend>UpSBS1bFALSEJobs created or retained by Energy Cost Savings Program1,0832,5214,1223615,164**Up<_5_yr_trend>UpSBS1bFALSEValue of Lower Manhattan Energy Program savings for active commercial tenants (cumulative) ($000)$24,915 $25,032 $17,418 $14,546 $12,433 **Up<_5_yr_trend>DownSBS1bFALSECommercial tenants active in Lower Manhattan Energy Program1,4031,4031,0951,0591,152**Up<_5_yr_trend>DownSBS2aTRUEWorkforce1 systemwide job placements32,85430,90028,16636,09726,95225,00025,000Up<_5_yr_trend>NeutralSBS2aFALSENew jobseekers registered through the Workforce1 Career Center system80,08373,51884,51582,61955,133**Up<_5_yr_trend>DownSBS2aFALSEWalk-in traffic at Workforce1 Centers252,068312,009320,273367,695266,663**Neutral<_5_yr_trend>UpSBS3aTRUECity block faces receiving supplemental sanitation services through BIDs1,2621,4681,4681,4803,5623,5623,800Up<_5_yr_trend>UpSBS3aTRUEAverage acceptably clean BID sidewalk ratings (%)99.0%99.0%98.5%96.5%96.1%99.0%97.0%Up<_5_yr_trend>NeutralSBS3aFALSEValue of AvenueNYC local development corporations funding ($000,000)$1.80 $1.74 $1.50 $1.38 $1.38 **Neutral<_5_yr_trend>DownSBS4aTRUETotal Minority and Women-owned Business Enterprises certified3,2443,5263,7003,7834,1153,8964,238Up<_5_yr_trend>UpSBS4aTRUEMinority and Women-owned Business Enterprises awarded City contracts529633651684902691698Up<_5_yr_trend>UpSBS4aTRUE- M/WBEs awarded contracts after receiving procurement and capacity building assistance378439447472613477482Up<_5_yr_trend>UpSBS4aTRUEAnnual M/WBE recertification rate49.4%62.5%59.2%60.4%60.4%60.0%60.0%Up<_5_yr_trend>UpSBS4aFALSENewly certified and recertified businesses in M/WBE Program.5491,0221,0619231,003**Up<_5_yr_trend>UpSBS5aFALSECORE facility rating9692939595**Up<_5_yr_trend>NeutralSBS5aFALSELetters responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralSBS5aFALSEE-mails responded to in 14 days (%)100%100%100%100%100%**Up<_5_yr_trend>NeutralSBS5aFALSECompleted customer requests for interpretationNANANANA2,351**Neutral<_5_yr_trend>NATLC1aFALSEActive medallion taxis that are accessibleNANANA553572**Up<_5_yr_trend>NATLC1aFALSEActive Boro Taxis that are accessibleNANANA4921,240**Up<_5_yr_trend>NATLC1aFALSEAccessible dispatch median wait time in Manhattan (hours:minutes)NANANA0:150:13**Down<_5_yr_trend>NATLC1aFALSEAccessible dispatch trips fulfilled as a percent of requested trips (%)NANANA81.0%88.7%**Up<_5_yr_trend>NATLC1aFALSEActive medallion vehicles with hearing induction loopsNANANA312668**Up<_5_yr_trend>NATLC1bFALSEMedallion safety and emissions inspections conducted53,36251,58251,78652,04651,769**Neutral<_5_yr_trend>NeutralTLC1bTRUEMedallion safety and emissions failure rate - Initial inspection (%)38.4%33.5%32.7%33.0%30.9%35.0%35.0%Down<_5_yr_trend>DownTLC1bFALSE- Re-inspection (%)9.7%9.1%8.1%7.9%7.4%**Down<_5_yr_trend>DownTLC1bFALSEMedallion summonses issued for non-inspection1,9291,8151,6751,7472,704**Down<_5_yr_trend>UpTLC1bFALSEMedallion safety and emissions inspections completed on schedule (%)94.4%95.9%94.9%96.0%95.5%**Up<_5_yr_trend>NeutralTLC1bFALSEFor-hire vehicle (FHV) safety and emissions inspections conducted at TLC facility38,92937,37339,63440,49847,176**Neutral<_5_yr_trend>UpTLC1bTRUEFHV safety and emissions failure rate - Initial inspection (%)49.4%45.5%44.9%40.6%36.2%45.0%45.0%Down<_5_yr_trend>DownTLC1bFALSE- Re-Inspection (%)17.8%15.6%15.1%14.4%13.6%**Down<_5_yr_trend>DownTLC1bFALSEFHV safety and emissions inspections completed on schedule (%)97.7%99.9%99.8%99.9%99.8%**Up<_5_yr_trend>NeutralTLC1bFALSEBoro Taxi safety and emissions inspections conductedNANANA11,20220,024**Neutral<_5_yr_trend>NATLC1bFALSEBoro Taxis safety and emissions failure rate - Initial inspection (%)NANANA49.7%51.1%**Down<_5_yr_trend>NATLC1cFALSEMedallion patrol summonses issued5,1923,5747,2407,67612,141**Neutral<_5_yr_trend>UpTLC1cFALSEAdministrative summonses issued to medallions3,76015,46014,8776,95312,284**Neutral<_5_yr_trend>UpTLC1cFALSEFHV patrol summonses issued27,72641,25432,63341,93949,531**Neutral<_5_yr_trend>UpTLC1cTRUE- Summonses issued for illegal street hails and unlicensed activityNA20,54717,25819,03116,969**Neutral<_5_yr_trend>NATLC1cFALSEAdministrative summonses issued to FHVs3,7213,9455,8616,40314,328**Neutral<_5_yr_trend>UpTLC1cFALSEViolations admitted to or upheld at the Taxi and Limousine Tribunal at the Office of Administrative Trials and Hearings (%)NANA83.0%85.4%91.5%**Up<_5_yr_trend>NATLC1dTRUEAverage wait time at Long Island City licensing facility (hours: minutes)0:180:230:140:280:160:250:25Down<_5_yr_trend>NeutralTLC1dFALSEMedallion drivers' licenses issued26,94927,81628,05729,56929,794**Neutral<_5_yr_trend>UpTLC1dFALSEFor-hire vehicle drivers' licenses issued33,01033,37434,22940,38861,691**Neutral<_5_yr_trend>UpTLC1dFALSEAverage days to receive a medallion driver's license from initial application (calendar days)55.250.949.662.367**Down<_5_yr_trend>UpTLC1dFALSE- Average days to issue medallion license after all requirements are metNANANANANA**Down<_5_yr_trend>NATLC1dFALSEAverage days to receive a FHV driver's license from initial application (calendar days)16.521.519.961.743.6**Down<_5_yr_trend>UpTLC1dFALSE- Average days to issue FHV license after all requirements are metNANANANANA**Down<_5_yr_trend>NATLC1dTRUEAverage time to conduct a safety and emissions inspection of a medallion taxi (hours:minutes)1:111:180:550:530:501:001:00Down<_5_yr_trend>DownTLC1dTRUEAverage time to conduct a safety and emissions inspection of a FHV (hours:minutes)0:571:220:561:000:571:001:00Down<_5_yr_trend>DownTLC1dFALSEAverage time to conduct a safety and emissions inspection of a Boro Taxi (hours:minutes)NANANA0:570:55**Down<_5_yr_trend>NATLC1eTRUEAverage time to close a consumer complaint (calendar days): Medallion4438475243.85550Down<_5_yr_trend>UpTLC1eFALSEMedallion driver complaints received20,68619,16118,10917,40915,967**Down<_5_yr_trend>DownTLC1eTRUEAverage time to close a consumer complaint (calendar days): FHV44.354.456.15546.35550Down<_5_yr_trend>NeutralTLC1eFALSEFHV driver complaints received2,5622,7613,0022,6663,290**Down<_5_yr_trend>UpTLC2aFALSEMedallion vehicles13,23713,23713,23713,56613,563**Neutral<_5_yr_trend>NeutralTLC2aFALSEFor-hire vehicles (includes Boro Taxis)38,56741,04443,66851,14565,016**Neutral<_5_yr_trend>UpTLC2aFALSE- Boro TaxisNANANA5,0487,077**Neutral<_5_yr_trend>NATLC3aFALSEEmails responded to in 14 days (%)42%78%75%93%99%60%80%Up<_5_yr_trend>UpTLC3aFALSELetters responded to in 14 days (%)94%97%94%92%99%90%90%Up<_5_yr_trend>NeutralTLC3aFALSECalls answered in 30 seconds (%)19%12%18%43%58%15%15%Up<_5_yr_trend>UpTLC3aFALSECompleted customer requests for interpretation5,2606,1637,9905,7215,336**Neutral<_5_yr_trend>NeutralTLC3aFALSECORE customer experience rating (1-100)81808487888080Up<_5_yr_trend>UpTLC3bFALSEPercent meeting time to first action - For-hire Vehicle Complaint (14 days)99%90%88%96%61%90%90%Neutral<_5_yr_trend>DownTLC3bFALSEPercent meeting time to first action - Miscellaneous Comments (14 days)28%63%67%84%98%60%60%Neutral<_5_yr_trend>UpTLC3bFALSEPercent meeting time to first action - Request for Information (14 days)24%76%72%90%98%60%60%Neutral<_5_yr_trend>UpDOHMH3aTRUEChild care inspections that do not require a compliance inspection (%)72.0%70.0%63.0%67.0%66.0%UpUpUp<_5_yr_trend>NeutralDOHMH3cTRUECompliance inspections found to be rat free (%)47.1%51.0%52.6%50.9%47.0%UpUpUp<_5_yr_trend>NeutralNYPD1aTRUEMajor felony crime105,496109,299110,099110,023103,872DownDownDown<_5_yr_trend>NeutralDPR2cTRUEMillionTreesNYC - Trees planted - Parks99,24478,74883,03896,19663,69870,000UpUp<_5_yr_trend>DownNYPD1aTRUE- Grand larceny38,19340,64243,62245,23843,112DownDownDown<_5_yr_trend>UpDHS2aTRUEFamilies with children entering the DHS shelter services system12,44410,87812,30611,84812,671DownDownDown<_5_yr_trend>NeutralNYPD1cTRUEAverage response time to all crimes in progress (dispatch and travel time only) (minutes)8.49.198.58.5DownDownDown<_5_yr_trend>NeutralNYPD2aTRUETraffic fatalities (motorist/passengers)781159311390DownDownDown<_5_yr_trend>NeutralNYCHA2bTRUEElevator related fatalities00001DownDownDown<_5_yr_trend>UpNYPD1aTRUE- Felonious assault17,74318,76219,61620,51719,544DownDownDown<_5_yr_trend>UpDOHMH1bTRUENew tuberculosis cases (CY)711689651656585DownDownDown<_5_yr_trend>DownDoITT1cTRUEProjects completed on time (%)NANANANA75%UpUpUp<_5_yr_trend>NADPR1bTRUEMajor felonies in 30 largest parks (excludes Central Park) - Crimes against persons1139312712681DownDownDown<_5_yr_trend>DownEDC3bTRUE- Projected net City tax revenues generated in connection with closed contracts ($000,000)NANA$173.6 $250.9 $515.6 UpUpUp<_5_yr_trend>NAFDNY1aTRUENon-structural fires17,46214,58014,14516,86717,022DownDownDown<_5_yr_trend>NeutralDCA1aTRUEMediated complaints resolved to the satisfaction of the business and consumer (%)NANA62%62%62%Up62%Up<_5_yr_trend>NADOE5aTRUE- Other criminal categories3,0893,2952,6262,4852,286DownDownDown<_5_yr_trend>DownFDNY1cTRUESerious fires per 1,000 structural fires1051061039793DownDownDown<_5_yr_trend>DownNYPD1aTRUE- Grand larceny auto9,6478,8707,6157,5367,548DownDownDown<_5_yr_trend>DownHHC1bTRUEUninsured patients served (annual)477,957478,731475,627469,239410,791DownDownDown<_5_yr_trend>DownDHS2aTRUESingle adults entering the DHS shelter services systemNA17,87216,44817,54718,091DownDownDown<_5_yr_trend>NAFDNY1cTRUESerious fires reaching second alarm or higher (%)NA6%7%8%8%DownDownDown<_5_yr_trend>NABIC1bTRUEAverage time to approve waste hauling applications (days) - New128309212103235DownDownDown<_5_yr_trend>NeutralFDNY2bTRUE- Witnessed cardiac arrest patients revived (%)NANA45%45%45%UpUpUp<_5_yr_trend>NADOI1bTRUEFinancial recoveries to the City ordered/agreed ($000)$20,986 $523,356 $38,428 $11,144 $10,603 UpUpUp<_5_yr_trend>DownFDNY1cTRUEFirefighter burns302198233186176DownDownDown<_5_yr_trend>DownDPR4aTRUETotal recreation center attendance3,163,0283,098,2573,016,4123,398,4323,422,683UpUpUp<_5_yr_trend>UpDPR2bTRUEAverage time to close - Tree emergency service requests (days)NANA10.421.217.1DownDownDown<_5_yr_trend>NADHS3aTRUEAverage length of stay for adult families in shelter (days)349416469515534DownDownDown<_5_yr_trend>UpDOC1aTRUEEscapes00100DownDownDown<_5_yr_trend>NeutralDOE4aTRUE- Fair to good condition (%)50.0%49.2%43.4%43.8%NAUpUpUp<_5_yr_trend>NAHPD1aTRUEEmergency complaints closed within 12 days of receipt (%)NANA73%72%70%UpUpUp<_5_yr_trend>NADOE5aTRUE- Other incidents5,1195,3654,3503,8113,975DownDownDown<_5_yr_trend>DownFDNY2bTRUECardiac arrest patients revived (%)NANA26%25%26%UpUpUp<_5_yr_trend>NADHS2aTRUEAdult families entering the DHS shelter services system1,0961,1091,1561,2831,385DownDownDown<_5_yr_trend>UpFDNY1cTRUECivilian fire fatalities6970478155DownDownDown<_5_yr_trend>DownDOC1aTRUEInmate assault on staff (monthly rate per 1,000 ADP)3.544.75.98.6DownDownDown<_5_yr_trend>UpDHS3aTRUEAverage length of stay for families with children in shelter (days)258337375427430DownDownDown<_5_yr_trend>UpDHS3aTRUEAverage length of stay for single adults in shelter (days)250275293305329DownDownDown<_5_yr_trend>UpNYPD1aTRUE- Murder and non-negligent manslaughter526474369320348DownDownDown<_5_yr_trend>DownDOC1aTRUESerious injury to staff as a result of inmate assault on staff (monthly rate per 1,000 ADP)0.270.270.20.390.35DownDownDown<_5_yr_trend>UpNYPD1aTRUE- Burglary18,42319,16218,36017,14015,828DownDownDown<_5_yr_trend>DownHRA5aTRUEMedicaid recoveries and cost avoidance for fraud, waste & abuse ($000,000)NA$197.88 $205.09 $224.89 $170.79 UpUpUp<_5_yr_trend>NADOT2aTRUECitywide traffic fatalities236291261285249DownDownDown<_5_yr_trend>NeutralDOHMH3aTRUEChildhood blood lead levels - new cases among children aged 6 months to less than six years with blood lead levels greater than or equal to 10 micrograms per deciliter1,3191,042844776823DownDownDown<_5_yr_trend>DownNYPD1aTRUEMajor felony crime in housing developments4,4064,7715,0185,3284,858DownDownDown<_5_yr_trend>UpNYPD1aTRUESchool safety - Major felony crime801812699654614DownDownDown<_5_yr_trend>DownFDNY1cTRUEFirefighter injuries11,21010,7389,2738,6638,926DownDownDown<_5_yr_trend>DownFDNY1aTRUEStructural fires26,43225,25425,27825,90227,189DownDownDown<_5_yr_trend>NeutralDOB2cTRUEConstruction-related injuries128187187212324DownDownDown<_5_yr_trend>UpNYPD1aTRUE- Robbery19,49520,29119,31918,20816,428DownDownDown<_5_yr_trend>DownDOT3aTRUEIn-season cycling index362390388422437UpUpUp<_5_yr_trend>UpNYPD2aTRUETraffic fatalities (bicyclists/pedestrians)158176168172159DownDownDown<_5_yr_trend>NeutralDOT2aTRUEOverall traffic crashes203,766200,867200,188205,066209,729DownDownDown<_5_yr_trend>NeutralDHS2bTRUECritical incidents in the families with children shelter system, per 1,000 residents0.31.11.21.41DownDownDown<_5_yr_trend>UpDHS2bTRUECritical incidents in the adult shelter system, per 1,000 residents0.10.30.50.70.8DownDownDown<_5_yr_trend>UpLAW1aTRUETotal citywide payout for judgments and claims ($000)$560,852 $506,048 $490,175 $579,899 $608,500 DownDownDown<_5_yr_trend>UpBIC1bTRUEAverage time to approve waste hauling applications (days) - Renewal12720316694234DownDownDown<_5_yr_trend>UpDOHMH4aTRUEDeaths from unintentional drug overdose (CY)555651725786793DownDownDown<_5_yr_trend>UpDOE5aTRUESchool safety - Seven major felony crimes801812699654614DownDownDown<_5_yr_trend>DownDOC1bTRUEDepartment use of force incidents with serious injury (rate per 1,000 ADP)NA10.921.181.14DownDownDown<_5_yr_trend>NAHRA2aTRUEFamily cases engaged in training or education in accordance with New York City guidelines (%)NANA23.7%24.3%25.5%UpUpUp<_5_yr_trend>NANYPD1aTRUEMajor felony crime in transit system2,3212,7412,5352,4882,283DownDownDown<_5_yr_trend>NeutralNYCHA2cTRUEMajor felony crimes in public housing developments4,4064,7715,0185,3284,858DownDownDown<_5_yr_trend>UpHRA2aTRUEClients whom HRA helped obtain employment (000)NANANA48.146.6UpUpUp<_5_yr_trend>NADHS2bTRUECritical incidents in the adult family shelter system, per 1,000 residents1.60.82.53.32DownDownDown<_5_yr_trend>UpDOE2bTRUEStudents with disabilities in cohort graduating from high school in 6 years (%) (NYSED)39.4%40.0%NANANAUpUpUp<_5_yr_trend>NAHRA2aTRUESafety Net Assistance (SNA) cases engaged in training or education in accordance with New York City guidelines (%)NANA16.2%19.0%20.7%UpUpUp<_5_yr_trend>NAEDC3aTRUEBusinesses serviced by industry-focused programmatic initiativesNANA1,0701,2901,366UpUpUp<_5_yr_trend>NADOI1bTRUEFinancial recoveries to the City collected ($000)$9,974 $477,784 $6,041 $33,248 $6,034 UpUpUp<_5_yr_trend>Down3 1 11aTRUE311 Online site visits (000)1,3292,1173,9985,2489,656UpUpUp<_5_yr_trend>UpDOHMH1aTRUENew HIV diagnoses (CY Preliminary)3,5883,4673,1752,9132,813DownDownDown<_5_yr_trend>DownDOE4aTRUE- Fair to poor condition (%)0.1%0.3%0.3%0.0%NADownDownDown<_5_yr_trend>NASBS1aTRUENumber of businesses opened by NYC Business AccelerationNANA563757854UpUpUp<_5_yr_trend>NADOE1aTRUEStudents in cohort graduating from high school in 6 years (%) (NYSED)73.0%72.7%NANANAUpUpUp<_5_yr_trend>NADOC1aTRUEViolent inmate-on-inmate incidents (monthly rate per 1,000 ADP)25.226.927.232.937.8DownDownDown<_5_yr_trend>UpDOE4aTRUESchool building ratings - Good condition (%)1.3%1.1%0.9%0.6%NAUpUpUp<_5_yr_trend>NABIC1bTRUEAverage time to approve waste hauling applications (days)12723818096234DownDownDown<_5_yr_trend>UpNYPD1aTRUE- Forcible rape1,1381,0981,1981,0641,064DownDownDown<_5_yr_trend>NeutralDOHMH1aTRUESyphilis cases9669031,1041,2311,246DownDownDown<_5_yr_trend>UpDOC1aTRUESerious injury to inmate(s) as a result of violent inmate-on-inmate incidents (monthly rate per 1,000 ADP)1.21.31.41.82.5DownDownDown<_5_yr_trend>UpDOC1aTRUENon-natural deaths of inmates in custodyNA2320DownDownDown<_5_yr_trend>NAEDC3bTRUE- Projected net City tax revenues generated in connection with closed contracts ($000,000)$229.2 $302.1 $576.4 $1,370.4 $1,435.6 UpUpUp<_5_yr_trend>UpDOB2cTRUEConstruction-related fatalities475610DownDownDown<_5_yr_trend>UpDPR1bTRUE- Crimes against property113136155173168DownDownDown<_5_yr_trend>UpDPR4aTRUETotal recreation center memberships158,215111,747131,824159,789159,431UpUpUp<_5_yr_trend>UpNYCHA2bTRUEAlleged elevator injuries reported to DOB241316917DownDownDown<_5_yr_trend>DownDHS2bTRUEAdult shelter inspections with safety, maintenance or cleanliness deficiencies per 1,000 beds1.70.30.200DownDownDown<_5_yr_trend>Down